Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Had to go to another Hospital
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
We arrived in Pediatrics A&E on Saturday 5th November 2022 with my son suffering of strong pain under his bellybutton. We were concerned of appendicitis and this was communicated to the team. No triage done at all in 2h we were there to assess my son. We left Southend Hospital and went to another Hospital were he was seen in 15min after arrival (even when this Hospital had more people in the waiting room). The situation in Southend Hospital is absolutely disgraceful and only comparable to a third world contry. It is really concerning how patients are being left to their own luck and the poor level of care is being given. Urgent change of management, lives are in danger!
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 08 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Inpatient and Aftercare Experience
Rated 4 stars out of 5
by Philip Smith - Posted on 09 January 2023
On 28/11/22 I had a hip replacement. The operation was efficiently carried out and successful. The ward staff were unfailingly helpful and pleasant, if under pressure at times due to staffing levels. Post-discharge followup from the E R A N team was excellent. My only reservation is about the unnecessarily complex admission/pre op process, which involved avoidable hospital visits and multiple duplications of tests/paperwork. Overall, a good experience.
Visited Orthopaedics on November 2022
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Emergency Treatment unit, amazing service
Rated 5 stars out of 5
by Gill S - Posted on 17 November 2022
I wanted to pass on my compliments to the emergency treatment unit at Southend hospital, I had a fall today and was undecided whether to go as I knew I could be waiting for ages. I arrived at 1.30 saw a nurse, had x-rays, stitches, splint on my hand and a tetanus jab, all within an hour. Thank you so much, I was very impressed. You all do a wonderful job
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust