Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Supper service supper care brilliant treatment
Rated 5 stars out of 5
by Anthony Webster - Posted on 21 April 2023
Excellent treatment from start to finish both by the surgeon’s who performed my operation and the nurse’s on the ward
Visited Urology on November 2022
Review titled Russells Hall Hospital
Replied on 24 April 2023
Dear Anthony, Thank you for taking the time to tell us about your positive experience. We are happy to hear that your surgery went well, and that staff were able to provide you with excellent care and treatment. Your kind comments have been passed on to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Recent hospital admittance to Rainbow suite
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2022
I am a cancer patient that was taken into hospital by ambulance. None of the staff on both wards I was on had been trained to administer drugs through the PICC line and no one could flush and lock the line before i was discharged. I had to wait 4 hours for a nurse from intensive care to come down to the ward to flush the line. It took literally 3 mins. I then had to visit the brierley hill clinic the following week to get line locked. Surely all staff should be trained. Many cancer patients have collapsed veins so its important that drugs can be administered through the line as its very traumatic for the patient when staff are unable to get cannula in. Such a shame that this is happening on a new ward that is supposed to be improving services. Very unprofessional. The staff on the wards were all lovely and very apologetic and embarrassed. But this kind of situation is very worrying and adds to the stress and anxiety when patients are poorly
Visited Don't know on November 2022
Review titled Russells Hall Hospital
Replied on 30 November 2022
Thank you for taking the time to post feedback about your recent experience in the Rainbow Unit at Russells Hall Hospital. We always aim to offer the highest standards of patient experience and care so it is very disappointing to hear that your experience did not reflect this. We must apologise for the inconvenience caused during what must have been a worrying time. We have shared your feedback with the senior management team and Acute Medicine, Matron who will take appropriate action. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Top Notch Medical Treatment!!!
Rated 5 stars out of 5
by Laurie Flower - Posted on 06 March 2023
I cannot say enough incredible things about the entire breast care cancer & surgical team (from the breast care nurse, the secretary, the AP mammographer, the breast imaging department & the photographers) as well as all the chaperones & many others who have a special hand in such delicate care. They are absolutely phenomenal!! The department runs like a very well oiled machine. Everyone knows exactly what they're doing. They work long hard hours and they still smile. Never once during my cancer diagnosis have I felt uneasy about my care. Allow me to assure you, they did not ever disappoint. I simply want to express my sincere gratitude and appreciation for their dedication in caring for vulnerable patients like myself, who still can't believe I've been given a breast cancer diagnosis. They are such a lovely group of kind, warm, gentle, compassionate, very informative and professional individuals who really do care about patients! For anyone out there facing the same and frightened, you are in good hands with the Russells Hall Hospital Breast Care Imaging Service and Cancer Team! From the very bottom of my heart, thank you! Its because of people like you, people like me retain hope and I genuinely thank you for that gift.
Visited Breast cancer services on November 2022
Review titled Russells Hall Hospital
Replied on 13 March 2023
Thank you for sharing such fantastic feedback about your experience at our hospital and rating our services as 5 star. It is great to hear that you received excellent care from our Breast Care team during your visit. We are thrilled to hear that staff were able to put you at ease during what must have been an anxious time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Best wishes, Patient Experience Team
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Review titled Terrible attitude
Rated 1 star out of 5
by Lisa Burton - Posted on 10 November 2022
Father who has dementia was rushed in at 2am, spent 13 hours in A&E, he was treated quickly, however when mother went to visit who suffers from a severe nerve illness a security officer was called for no other reason than she was talking loud, which is a side affect of her illness. When she wanted to say goodbye to my father the same nurse said she didn't want my mother near him and wouldn't allow it. We were not told he was moved to AMU, we was not told anything. Had to have endoscopy, I called to see how he was and was told I cannot tell you. I understand specific medical details can't be discussed, but due to severe illness travel is hard. Why are relatives forgotten about? It's a 30 mile round trip to your hospital, it's just my mother and me. We cannot afford to pay £32 per visit. The attitude and manners of your staff is sickening. I won't contact pals, they never agree with patient, maybe ccg would be better! Avoid this place if you can help it. Rule of choice states you can go to any hospital in your borough that caters for your condition.
Visited Accident and emergency services on November 2022
Review titled Russells Hall Hospital
Replied on 23 November 2022
Thank you for posting feedback about your experience in the Emergency Department. It is always disappointing to learn that patients are unhappy with the service we provide as it is always our aim to provide a high-quality service to all our patients and I am sorry that your experience was less than satisfactory. We have shared your feedback with the Emergency Department Matron and senior management team who will take appropriate action. As this forum is anonymous, we cannot assist you further without your contact details. We strongly urge you to contact our Complaints Team who will look into your concerns. Please email dgft.complaints@nhs.net or call 01384 321035. Best wishes Patient Experience Team
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Review titled quite surprised
Rated 5 stars out of 5
by gary wordley wordley - Posted on 15 November 2022
I spent some time here several years back which were not good,but i was admiited recentley and my how it has improved .the staff are polite helpful and understand your needs,and the food has improved 4 fold ,i spent 3 nights here and it was made as pleasant as possible by the nurses and doctors alike ,its the first time ive come out a hosptal satisfied with the care i recieved a big thumbs up from me
Visited Accident and emergency services on November 2022
Review titled Russells Hall Hospital
Replied on 23 November 2022
Thank you for posting feedback about your recent stay at our hospital. It is great to hear that you received excellent care and treatment during your stay. We are thrilled to hear that you recognise improvements have been made to enhance patient experience and care. We are pleased that staff attended to your needs and were helpful. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2022
Attended eye clinic for preplanned appointment at 18 15 My 82 year old mother had received a letter a number of weeks previously and assumed the clinic had an evening clinic. On attending the department the clinic was closed. There were staff in the department who apologised for the inconvenience and checked the letter nowhere on the letter did it say it would be a phone call appointment, the letter even told us to attend 15 mins early and gave directions to the clinic Letters should have template checked, wasted journey.
Visited Ophthalmology on November 2022
Review titled Russells Hall Hospital
Replied on 23 November 2022
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net Patient Experience Team
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Review titled Such lovely and caring staff
Rated 5 stars out of 5
by Cecily Billingham - Posted on 16 November 2022
I spent 3 nights at Russell’s Hall around the birth of our son and only have praise and gratitude for the maternity staff. I was kept informed and well looked after by genuinely lovely people throughout my labour and recovery. What an amazing team!! Thank you!
Visited Maternity services on November 2022
Review titled Russells Hall Hospital
Replied on 23 November 2022
Congratulations on the safe arrival of your son. Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. It is great to hear that you received excellent care and treatment in the Maternity Unit. We are thrilled to hear that staff kept you informed and supported you through your labour and recovery. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Desperation
Rated 1 star out of 5
by Mrs Judith Phillips - Posted on 13 October 2022
I arrived in A&E on Sat 8th Oct at 10.30 pm with a suspected DVT five days after having a full hip replacement. I left the hospital at 11.30 am on Sun 9th Oct.30 (13 hours later). I waited 8 hours to see a doctor and to be given an anticoagulant jab. Absolutely diabolical service. Judith Phillips
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 20 October 2022
Hi Judith, Thank you for taking the time to post a comment about your experience at our hospital in the Emergency Department. We are disappointed to hear about your negative experience while you were in our care. We strongly advise you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will investigate your concerns. Patient Experience Team
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Review titled Happy patient
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2022
I took my husband to the accident department after a nasty fall from step ladders ,we booked in and moved on to a couple of other departments including X-ray and we left the hospital. Very satisfied within 2 hours , we thought the service we received was very good .
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 28 October 2022
Thank you for taking the time to tell us about your husband’s experience at our hospital and rate our services as 5 star. It is great to hear that your husband received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a worrying time for you both. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Caring staff under relentless pressure
Rated 4 stars out of 5
by Julie Grove - Posted on 30 October 2022
My elderly mother needed X Rays after a fall, she was admitted quickly and efficiently to the Minor Injuries department. Waiting times were long as expected but we were directed to different areas so did not feel forgotten. Staff treating Mom were kind, caring and professional. A and E was busy and just got busier, thank you Russell’s Hall staff in A and E.
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 03 November 2022
Thank you for taking the time to tell us about your mother’s experience at our hospital in the Radiology/Emergency Department. It is great to hear that she received excellent care and treatment from our staff during her visit. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Information supplied by The Dudley Group NHS Foundation Trust