Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shambles
Rated 1 star out of 5
by Charlotte - Posted on 29 October 2022
Every experience I have had is a shambles, but my most recent one I was rushed in via ambulance, the paramedics were amazing. Then it goes down hill once you get to Russells Hall. Nurses shout all night, arguments, then put me with no immune system and contagious on a ward with 3 patients with flu/bad chests. Apparently the curtain is protection, they know a small virus could kill me. Two of these patients also had dementia and screamed for 24 hours straight meaning not a single seconds sleep, these patients were prezzing there buzzers for 2 hours having wet thereselves and no help, me all wired up seriouslg ill having to go tuck them in, pour them water, put socks on them and help them with the toilet. I have autism and sensory issues, so you imagine the ongoing scenes, the drs/nurses shrugged it off. Get told to self discharge if its a problem.
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 03 November 2022
hank you for your feedback following your recent experience of our Emergency Department (ED). We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. We have shared your concerns with the ED Matron, lead nurse and senior management team who will investigate them further and take appropriate action. If you would like to speak to somebody about your experience, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net a member of our team will assist you. Patient Experience Team
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Review titled Brilliant care
Rated 5 stars out of 5
by Charlotte Louise Jones - Posted on 25 January 2023
Hannah hands Midwife in delivery suite was the most caring compassionate midwife I met along side my entire pregnancy she was extremely patient an showed dedication to her role. She safely delivered my son and listened to my birthing wishes and encouraged me throughout and even more outstanding she stayed behind after her very long shift to ensure she followed me through right until the end. Who ever she may have next to deliver there baby will be extremely happy massive thank you will always be in my thoughts.
Visited Maternity services on October 2022
Review titled Russells Hall Hospital
Replied on 26 January 2023
Congratulations on the safe arrival of your son. Thank you for taking the time to rate our hospital and service as 5 stars. It is great to hear that you received excellent care and treatment during your time in the maternity unit. We are thrilled to hear that the maternity staff were able to support you and give you the best care during labour and recovery. Your lovely feedback have been passed on to the team and senior management who will be happy to hear them. All the best and take care. Patient Experience Team
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Review titled Bad service
Rated 1 star out of 5
by Shannon glaze - Posted on 17 October 2022
Booked an appointment for my 9 month old baby (dob 15.01.2022) through 111 who has a raised temp and fast breathing, was told I had an appointment 17.01.2022 12:15pm. Got called at 11:30am asking if I was still coming to the appointment and I said yes it’s at 12:15pm and they confirmed all ok. Turned up to the emergency department as advised and was informed I had no appointment and to fill a form in and would be seen. The ED was full to the brim of patients so waiting time would have been over 3/4 hours which is unacceptable as I had an appointment booked. As walking back to my car I had a phone call from someone in Russell hall saying come back and we will get you seen asap really sorry, turned back up and they said don’t know what your on about no one’s phoned you, unwilling to help and find out who had rang me so I left and went home. Just had a phone call asking where I was and if I’m bringing my baby in and I told them the situation and they said oh ok bye then. Completely unacceptable, this is for my 9 month old baby, he is still a baby and should receive better care than experienced. Really disappointed with the service and the fact no one seemed to know what or who rang me or where I needed to be. So I have dragged my baby up and down the hospital corridor for no reason to be charged parking for being in the hospital for 15 mins and treated poorly.
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 20 October 2022
Thank you for taking the time to post a comment about your experience at our hospital in the Emergency Department. It is always disappointing to learn that patients are unhappy with the service we provide as it is always our aim to provide a high-quality service to all our patients and we are sorry that your experience was less than satisfactory. We strongly urge you to contact our Patient Advice and Liaison Service by freephone 0800 073 0510 or email dgft.pals@nhs.net who will look into the concerns you have raised. In the meantime, we have shared your feedback with the Emergency Department Matron and senior management team who will take appropriate action. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Steve - Posted on 15 October 2022
Attended a/e following accident at home, seen quickly, appropriate treatment given and sorted in no time. Great service and great staff.
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 20 October 2022
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are pleased to hear that you received prompt and excellent care and treatment in the Emergency Department from our staff. Your kind comments have been shared with the team and senior management who will be thrilled to hear of them. All the best and take care. Patient Experience Team
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Review titled Professionalism leaves a lot to be desired
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2022
To all the nurses sat in a row near the a&e triage room; playing with each others hair and talking about your weekend plans, how very professional. I’ve now been here 7 hours being passed from pillar to post but as long as you’ve got your weekend plans sorted, it’s all good.
Visited Accident and emergency services on October 2022
Review titled Russells Hall Hospital
Replied on 20 October 2022
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our ongoing commitment to improve patient experience, your comments will be shared with the Emergency Department Matron and Lead Nurse who will follow up with their staff. If you wish to raise any further concerns, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Outstanding care
Rated 5 stars out of 5
by Charlotte Jane Cash - Posted on 06 November 2022
I recently gave birth to my daughter at Russell Hall Hospital, from the very first scan at 5 weeks pregnant to delivery and after care I cannot fault the care we recieved. The midwives that cared for me during birth and also every midwife that cared for us after delivery were professional, caring, kind and helpful. They made me feel comfortable and relaxed and did everything they could to help with the after care of me and my daughter
Visited Maternity services on October 2022
Review titled Russells Hall Hospital
Replied on 18 November 2022
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Congratulations on the safe arrival of your daughter. It is great to hear that you received excellent care and treatment throughout your pregnancy with our Maternity Services. We are thrilled to hear that staff were able to put you at ease and provide exceptional care for you and your baby. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Heart Catheterization
Rated 5 stars out of 5
by Paul Dyson - Posted on 18 October 2022
I am very nervous patient but all staff put me at ease . I can not thank all the staff that looked after me absolutely first rate . They stayed behind as i did not stop bleeding they reassured me and eventually it stopped . Later i fainted and woke to that many staff who were all brilliant . I just can not thank you all so much and how good you all were thanks
Visited Cardiology on October 2022
Review titled Russells Hall Hospital
Replied on 25 October 2022
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in the Cardiology department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Promises
Rated 3 stars out of 5
by Julie - Posted on 04 October 2022
I was seen in the SDec clinic on 28th sep to be told I may have a clot on my lung, Ct scan done then I was told they needed a Vq scan because they couldn’t quite see everything, so put on blood thinners and still 7 days later waiting for a ventilation–perfusion scan, This is unfair when treatment and answers are needed , staff are over worked and stressed How long do I need to wait to get an answer on something so important to my health Discussion of my care was discussed in the waiting room on one occasion then in the corridor on the next
Visited Accident and emergency services on September 2022
Review titled Russells Hall Hospital
Replied on 07 October 2022
Thank you for taking the time to give us feedback about your recent experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.patientexperience@nhs.net. All the best and take care, Patient Experience Team.
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Review titled Great Service and Effeciency
Rated 5 stars out of 5
by Richard Hobbs - Posted on 22 September 2022
Was very pleased with my visit to A&E walk in centre. It was very clean and they staff were very polite. I was seen very quickly and given the help I needed. Overall great experience and was there less than 1 hour. My only issue was the car park. It had half of it closed and was very hard to walk to the A&E department. This should be open with all spaces available. It’s too busy a hospital to have the car park partially closed. More parking is needed.
Visited Accident and emergency services on September 2022
Review titled Russells Hall Hospital
Replied on 07 October 2022
Thank you for taking the time to tell us about your experience at our hospital in the Emergency Department. We are pleased to hear that you received excellent care and treatment from our staff who attended to you. We appreciate your comments regarding the car parking and must apologise for any inconvenience caused. Your comments will be shared with the Estates and Facilities Manager to take appropriate action. Should you wish to raise any further concerns, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. All the best and take care. Patient Experience Team
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Information supplied by The Dudley Group NHS Foundation Trust