Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The Best Care Hospital Can Give
Rated 5 stars out of 5
by Junnel R. Deocampo - Posted on 23 January 2023
I was admitted for a stent insertion and stone removal. The staff and nurses who looked after me before and after the operation were so nice and lovely. Thanks to the B 5 Surgical Assessment Unit staff and nurses! Thanks to the theatre coordinators. Thanks to the nurse who brought me to the theatre. Thanks to the anaesthetist who made me feel comfy before the operation. Thanks to the nurse who looked after me in the recovery room after the operation. To the nurses and staff at B 1 Ward Station 1, a very big thanks to you all for looking after me during my recovery period. Last but not the least, to my wife who is also an interventional nurse, thank you for the love, support and for watching over me. Thank you Russells Hall Hospital.
Visited Urology on January 2023
Review titled Russells Hall Hospital
Replied on 26 January 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 stars. We are happy to hear that the care and treatment you received was excellent and that your operation went well. We are thrilled to hear that staff were able to put you at ease during your time at our hospital. Your kind words have been passed on to the team and senior management who will be pleased to hear them. We wish you a speedy recovery. All the best and take care. Patient Experience Team
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Review titled Poor appointment service
Rated 2 stars out of 5
by John Wright - Posted on 04 January 2023
Well just managed to book an appointment with my renal doctor, the hospital couldn't be bothered to book me one again. This is the last time. I wont be chasing them again to see anyone, lost all faith it's an absolute shambles.
Visited Don't know on January 2023
Review titled Russells Hall Hospital
Replied on 05 January 2023
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. Please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net to discuss your appointment and we will resolve this for you. All the best and take care. Patient Experience Team
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Review titled Sensory room
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Arrived in on ambulance with my client who has got autism. Doesn't usually attend hospital due to unable to due to needs. Usually has home visits. But unfortunately had to this time. We was put straight into the sensory room on arrival this automatically made his visit to hospital calmer due to the lights to help relax and reduce anxiety of being in an unformiler place. Thank you for making this room feel so much more relaxing. To help start of the visit to get better.
Visited Accident and emergency services on January 2023
Review titled Russells Hall Hospital
Replied on 27 January 2023
Thank you for your positive feedback and rating our service as 5 stars. We are pleased to hear that we were able to put your client at ease during his care and treatment at our hospital. We are glad that the sensory room allowed him to relax and stay calm during what must have been an anxious time. We have passed on your kind comments to the team and senior management who will be happy to hear them. All the best and take care, Patient Experience Team
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Review titled 12+ hr wait time in children ed
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
We had to wait over 7hrs and still waiting at the time of this review. Our is 4 days old discharged from maternity and our baby had Jaundice and maternity didn’t want anything to do with us despite them sending us away after 3 days recovery. Only two doctors on no communication. You give the NHS a bad name your staff should be ashamed
Visited Children's & Adolescent Services on December 2022
Review titled Russells Hall Hospital
Replied on 16 December 2022
Thank you for taking the time to post feedback about your experience at our hospital in the Maternity Department/Paediatric Emergency Department. We are disappointed to hear about your negative experience while you were in our care. It is difficult to comment on your specific case without your details and reviewing your baby’s medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Amazing service under tremendous pressure
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2022
Sent via 111 for my 6 year old grandson. It was queuing out the door and stretched to the limit. All staff without exception under great pressure but all put a smile on their faces and we’re doing above and beyond their best. The child was seen within 3 hours by a caring through doctor who diagnosed Scarlett fever. Croup and tonsillitis. People turning up and moaning after waiting an hour and not being patient or polite. May I say a massive thank you to all the nhs emergency staff for their help and guidance under pressure like I have never seen in my life. Well done keep smiling it will get better
Visited Accident and emergency services on December 2022
Review titled Russells Hall Hospital
Replied on 03 January 2023
Thank you for taking the time to tell us about your grandson’s experience at our hospital and rate our services as 5 star. It is great to hear that your grandson received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were welcoming and attended to your grandson promptly. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled A big thank you
Rated 5 stars out of 5
by Edward James - Posted on 02 January 2023
Would like thank all the staff on wards b1 and b2 after my stay over christmas they where always helpful and cheerful. A big thank you to all
Visited Orthopaedics on December 2022
Review titled Russells Hall Hospital
Replied on 03 January 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in Ward B1 and B2. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Lovely staff
Rated 4 stars out of 5
by N Moody - Posted on 22 December 2022
I spent 5 hours in Emergency care yesterday and it was incredibly busy. All staff from reception to cleaners and doctors and nurses were nothing but lovely and supportive despite what was clearly a, close to, unmanageable workload. Just wanted to say thank you.
Visited Accident and emergency services on December 2022
Review titled Russells Hall Hospital
Replied on 23 December 2022
Thank you for taking the time to tell us about your experience at our hospital and rate our services as five star. It is great to hear that you received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Left alone without communication pre-induction
by Forever pregnant it seems! - Posted on 04 January 2023
I am currently a patient on your maternity ward. I was booked in to start a induction at the start of December. Little did I know what was ahead. I am a high risk patient having gestational diabetes and have been monitored very well all the way to this point. I got told it was priority I had my baby early due to the size and extra water surrounding my baby. I have now been in for 4 days and the care has been so poor. I am being left alone for 8 hours at a time, shut in a room alone. No one is checking on my blood sugar levels at all. I had high ketones when I was admitted, this hasn't been checked since. There is little if no communication between the midwives and myself. I am getting irritated and distressed hour by hour and no-one seems to even know I'm here. I have a young son at home I'm being kept from unfairly. I just can't get in my head why they would admit me for induction yet to me they didn't seem to have staff to deal with me. That was an initial 24 hours totally wasted. I feel I would be a lot better off and much more active if I was at home than sat rocking in an empty side room. I really feel your procedures looking at.
Visited December 2022
Provided by Care opinion
Review titled Russells Hall Hospital
Replied on 05 January 2023
Thank you for taking the time to give your feedback about our Maternity Services. We are sorry you feel disappointed by the care you received. Our staff are committed to offering women a positive and fulfilling experience during pregnancy and birth and we are sorry if we have fallen short of those standards on this occasion. Please contact matron on (01384) 456111 extension 1590 or, if you prefer, get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net who will assist you with your concerns. All the best and take care. Patient Experience Team
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Review titled Reassuring
Rated 5 stars out of 5
by Nicola - Posted on 01 January 2023
I had cataract surgery & was extremely nervous. However, the staff in the Opthalmology department were brilliant. From the nurses to the anaesthetist to the surgeon. All were friendly, explained everything & answered any questions I had. I had my procedure done early & so no hanging around & I was made a lovely cup of tea afterwards. I felt it was a very positive & reassuring experience.
Visited Ophthalmology on December 2022
Review titled Russells Hall Hospital
Replied on 03 January 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in the Ophthalmology. We are thrilled to hear that staff were able to put you at ease during what must have been a worrying time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Outstanding staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
From day one I have come out from every consultation and treatment feeling like I was there only patient. Everyone was so kind, respectful and caring in particular the staff in the Georgina unit are amazing. I have to go monthly for injections and they are always so very kind and reassuring. Thank you to them all
Visited Breast cancer services on December 2022
Review titled Russells Hall Hospital
Replied on 19 January 2023
Thank you for sharing your experience with our hospital and rating our service as 5 stars. It is great to hear that you received excellent care and treatment during your time at the hospital. We are happy to hear that staff were able to put you at ease during what must have been a difficult time for you and were able to reassure you through your treatment. Your kind comments have been shared with the team and senior management who will be pleased to hear about your positive comments. All the best and take care. Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust