Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Russells Hall Hospital.
Reviews
-
Review titled Amazing service
Rated 5 stars out of 5
by Jessica - Posted on 02 March 2023
Hi, I’d like to inform you about the absolutely groundbreaking doctors and nurses you have working in the GI unit at Russell’s Hall hospital. I came in for a Colonoscopy and Gastroscopy and being only 20 years old I was worried but the moment I stepped into the unit all my worries were eased with the nurse who explained everything to me. When I was taken into the room the instant warm feeling I felt from the consultant and the 3 women nurses who were with him was unmatched. The one nurse held my hand the whole way through and constantly reassured me that everything was okay and going great. These nurses had the warmest auras and were some of the kindest people I have ever met. If I ever have to return to this unit I wouldn’t have a doubt in my mind that my care would be amazing. Please pass my thanks onto these members of staff and tell them how amazing they are at their jobs.
Visited Gastrointestinal and Liver services on February 2023
Review titled Russells Hall Hospital
Replied on 13 March 2023
Thank you for taking the time to tell us about your experience in the GI Unit at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
-
Review titled I would Recommend this Hospital to revive your Life & Future
Rated 5 stars out of 5
by Derek Jones - Posted on 15 March 2023
I was diagnosed with type 2 respiratory failure! The Guys & Girls in here sorted me out. I'm sorry I can't name a team leader in here because I feel she warrants recognition ... But I was dealt with promptly, better than my GP practice, & Dispatched with a 1st Class after care. For someone who has a Phobia about hospitals I spent nearly 2 days in the AMU, my Worry was how was I going to cope went I got Home? I know that due to my Medical Fragility I may need to revisit the Hospital sometime soon, but I do know I have no problem with that, & will happily attend. My only problem with leaving a review is you will not allow me to Name & allocate a Positive response to a particular member of staff! Because I feel she needs a 1st Class Response for Her Dedication to Duty! Apart from that, Thank you for what you do & Your Service!
Visited Accident and emergency services on February 2023
Review titled Russells Hall Hospital
Replied on 22 March 2023
Thank you for sharing such fantastic feedback about your experience in the Acute Medical Unit (AMU) at our hospital. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. If you would like to personally thank a particular staff member, please email dgft.patientexperience@nhs.net with the details and we will share this for you. Your kind comments have been shared with the Lead nurse, Matron and Senior management team who will be pleased to hear of them. All the best and take care. Patient Experience Team
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
All the team from a & e, sdec & amu not forgetting cleaners, radiographers etc were great. They checked every avenue to make sure they got to the root cause of the problem. Although wait times are so long due to being so busy. They take the time to make sure best practices are followed. Despite being overworked a real credit. Thank you so much for looking after me so well I wish I could thank them more. Oh and the food was good too!! Abundant blessings to you all. Keep up the great vital work
Visited Don't know on February 2023
Review titled Russells Hall Hospital
Replied on 14 February 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment with all our services. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
-
Review titled Really good treatment
Rated 5 stars out of 5
by Trudy - Posted on 18 February 2023
I attended urgent care with my mother in law who was short of breath, she'd never had any history of breathing issues before. At the front desk we were triaged to a&e, and we did not have to wait long to be called through. My mum in-law was assessed and after another short wait, were taken to 'same day emergency care ' area, where she had tests; a decision was made to admit her to the Rainbow Unit. She arrived there just shy of 4 hours from our first arrival at a&e . Everybody was kind and full explanations were given.
Visited Accident and emergency services on February 2023
Review titled Russells Hall Hospital
Replied on 20 February 2023
Thank you for taking the time to tell us about your experience at our Accident and Emergency department and rating our service as 5 stars. We are thrilled to hear that your mother-in-law received excellent care and treatment and that staff were able to put you at ease during what must have been a worrying time for you. We wish your mother-in-law a speedy recovery. Your positive feedback have been shared with the team and senior management who will be pleased to hear them. All the best and take care Patient Experience Team
-
Review titled Excellent treatment with first class follow up.
Rated 5 stars out of 5
by Ian Secker - Posted on 26 January 2023
Diagnosis was really quick. Treatment plan started immediately, explanation of how to take the medication and regular telephone follow ups were given during the 3 month Treatment plan. Great team work from consultant and Nurses. Very much appreciated. Thank you.
Visited Respiratory Medicine on January 2023
Review titled Russells Hall Hospital
Replied on 27 January 2023
Thank you for sharing your positive feedback and rating our service as 5 stars. We are really pleased to hear that you received excellent care and treatment. We will pass on your kind words to the team and senior management who will be happy to hear your positive comments. All the best and take care, Patient Experience Team
-
Review titled My hospital stay
Rated 5 stars out of 5
by Rita Matthews - Posted on 11 February 2023
I was admitted for a operation just over 2 weeks ago. Consultant brilliant care,my over night stay in b1 I'd like to thank all the nurses who looked after me, not forgetting brown uniform staff, nothing was to much trouble, very caring understanding how you feel. Can't fault my stay. The Pinapple pudding I want to go back have that again lol. Thankyou all concerned who looked after me.
Visited Gynaecology on January 2023
Review titled Russells Hall Hospital
Replied on 14 February 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in Ward B1. We are thrilled to hear that the nurses were caring, professional and attended to your needs. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
-
Review titled Worst ever
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
They never answer the phone and when they do and they transfer you. Ward b6 department just cuts you off straight away. Don't even say hello. You literally hear them pick the phone up and then hang up again
Visited Accident and emergency services on January 2023
Review titled Russells Hall Hospital
Replied on 13 January 2023
Thank you for taking the time to share your feedback. We are sorry to hear that the communication within the ward is not up to standard. We will pass on your comment to the ward for improvements to the service. If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into the issues you have raised. Patient Experience Team
-
Review titled Lovely staff but lack of communication left me worrying
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2023
Staff at the Gynaecology unit were particularly lovely especially one staff member who was extremely kind as well as professional and took my situation at hand as a young, first time pregnant woman with empathy and kindness. The wait wasn’t too bad either to be seen. I was booked in for blood tests and a further one two days ago but I have not received any calls from the doctor whilst being told I would be definitely called in the evening on the same day about what my results would be. Now I don’t know what the norm usually is. But I feel forgotten and very, very anxious. I am on edge with frustration as those results for the blood test will be quite life changing. The line to call the Gyno dep is pointless as you are either cut off or no one picks up. Please don’t let me down. I am still waiting for those results. My situation feels difficult enough as it is.
Visited Gynaecology on January 2023
Review titled Russells Hall Hospital
Replied on 13 January 2023
Thank you for sharing your experience with our hospital and rating our service as 4 stars. We are happy to hear about your experience with the Gynaecology department staff and that the care they provided was excellent. However, we are sorry to hear that the communication within the department is not up to standard. We have recently been having some issues with the phone lines, but this has now been resolved. We understand your frustrations during this difficult time, we will pass on your comments to the department for future improvements to the service. If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net they can look into the issues you have raised. Patient Experience Team
-
Review titled great treatment
Rated 5 stars out of 5
by dave - Posted on 29 January 2023
i was treated following an rta i was treated brilliantly by all staff concerned with my treatment and so promptly
Visited Accident and emergency services on January 2023
Review titled Russells Hall Hospital
Replied on 07 February 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
-
Review titled Outstanding treatment
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
As a result of an unfortunate accident my husband attended your A&E department on 1st January 2023 . He was treated almost Immediately and was treated with dignity and respect . He witnessed fantastic professional conduct at all times during his visit .All the staff were helpful , caring and remained professional while his treatment was carried out and he would like to say 'Thankyou' to everyone .
Visited Accident and emergency services on January 2023
Review titled Russells Hall Hospital
Replied on 05 January 2023
Thank you for taking the time to tell us about your husband’s experience at our hospital and rate our services as 5 star. It is great to hear that he received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put your husband at ease during what must have been a difficult time for him. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We wish your husband a speedy recovery. Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust