Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Prompt service
Rated 5 stars out of 5
by claire woodhouse - Posted on 01 March 2023
I took my daughter to urgent care and was seen and left within fifteen minutes ,the doctor that saw her was at the end of a night shift ,yet was polite and caring and explained his examination and outcome in a clear and precise manner .We left with a prescription which he explained and peace of mind that her condition would improve with medication and that we had done the right thing attending.
Visited Accident and emergency services on March 2023
Review titled Russells Hall Hospital
Replied on 02 March 2023
Thank you, for providing feedback about your experience of the Dudley Urgent Care Centre. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. We have passed your feedback onto them. However, if you would like to get in touch with them directly, please contact Lola Ramon by email: lola.ramon@malling.health Best wishes Patient Experience Team
Provided by Care opinion
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Review titled Very professional
Rated 5 stars out of 5
by John walsh - Posted on 04 April 2023
From time I went onto day ward for vascular surgery all the staff looked after me very well.and even made sure I was accompanied to when I was picked up afterwards so very happy with their care for me thankyou they were very kind
Visited Vascular surgery on March 2023
Review titled Russells Hall Hospital
Replied on 12 April 2023
Dear John, Thank you for taking the time to leave positive feedback about our Day Case Unit at Russells Hall Hospital and for rating our service as five stars. We are really pleased to hear that the staff were able to provide you with excellent care and treatment during your surgery. We have passed on your kind comments to the senior management who will be happy to hear of them. We wish you a speedy recovery. Kind regards, Patient Experience Team
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Review titled Couldn't hear name's being called
Rated 3 stars out of 5
by Anonymous - Posted on 02 April 2023
If you could improve on the calling out of names in the A and E dept as this was poor. Us and people around us were all struggling to hear the names being called out . There was only one practitioner that was loud and clear enough to hear on the day . We were relying on the sound being made. Some practitioners were wearing masks that made it more difficult and would also continue to try and call people over the monitor announcements which were going off every so often which made it nigh on impossible to hear correctly. There was no differentiation for people who found this difficult.
Visited Accident and emergency services on March 2023
Review titled Russells Hall Hospital
Replied on 06 April 2023
Thank you for taking the time to post feedback and suggestive comments about our Emergency Department. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your suggestions and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
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Review titled A&E department in very poor state.
Rated 2 stars out of 5
by Richard Hobbs - Posted on 22 March 2023
I visited the A&E department recently and was there for 9 hours with head injury. I feel there is much more that could be done here and don’t normally complain but feel this needs to be looked at. Firstly I feel the size of the seating area is just not adequate and people with injuries and sickness in some cases had no space to sit or even stand. This isn’t a big area and in my opinion needs to be expanded urgently for the amount of people that visit. I was also shocked to see that there wasn’t any windows that could be opened. It was very stuffy in there and I feel the windows should remain open to keep it cool and ventilated. There are lots of people in a close space and this isn’t good for spreading germs with no fresh air. The TV screens in there are not updated or even on in some cases which again when waiting for hours isn’t ideal. I appreciate the department is under pressure but feel these things could be improved quite simply. The wait time again isn’t acceptable.. as an emergency there is no way you should be waiting 9 hours. 111 sends most people here and needs to be reviewed. More staff should be put into this area to improve waiting times and organisation. My next issue is I feel that when you are being called it’s not very loud or clear. Sometimes people are speaking with masks on and older people miss there name being called which again delays time. I think a sign on the wall should be used and a loud speaker system when calling for patients. This area needs serious attention in my opinion and I hope my feedback can be used to improve this department and peoples experience. I wouldn’t advise going here if I am honest as you won’t be seen for hours. I also think there needs to be more toilets and cleaning stations available as again germs in this area could spread quickly. I don’t like complaining but I feel this is something that needs to be looked at for peoples health and safety. I am a young person and found this experience very stressful and this shouldn’t be the case when you are not well. To make it worse I then had to pay for parking on exit. Again not a great feeling when overall service wasn’t great.
Visited Accident and emergency services on March 2023
Review titled Russells Hall Hospital
Replied on 23 March 2023
Thank you for taking the time to post feedback about your experience at our hospital in the Emergency Department. We are disappointed to hear about your experience during your visit. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your suggestions and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Radio Silence
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
Phones not answered, the number I was given just rings out, no option to leave a message. Messages left with cardiology reception not responded to. Letters ignored. Frustrated
Visited Cardiology on February 2023
Review titled Russells Hall Hospital
Replied on 01 March 2023
Thank you for taking the time to post feedback about your experience with our hospital. It is disappointing to hear that you are experiencing difficulty trying to contact our contact our Cardiology Department and for this we must apologise. We strongly advise you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to liaise with the department on your behalf and hopefully resolve this for you. Patient Experience Team
Provided by Care opinion
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Review titled Caring and great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
My mum passed away last week in the critical care unit. All the staff on the unit were extremely caring, compassionate and could not have done more for her or us at this time. I have to say that they were all amazing. Thankyou so much for making such a difficult time slightly easier.
Visited Intensive Care on February 2023
Review titled Russells Hall Hospital
Replied on 01 March 2023
Please accept our sincere condolences on the sad loss of your mum. Thank you very much for taking the time to share such lovely feedback about the care and treatment your mum received on the Critical Care Unit. We are thrilled to hear that our staff provided a good service during what must have been a difficult time for you and your family. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Mrs linda stokes - Posted on 25 March 2023
Haveing had breast surgery all the breast team were amazing very reassuring,thay all went above&beyond thay could'nt do enough for you&I knew thay were on the end of the phone if I needed to speak to them I can highly recommend them
Visited Breast Surgery on February 2023
Review titled Russells Hall Hospital
Replied on 27 March 2023
Thank you for taking the time to tell us about your experience at our Breast Surgery unit and rating the service as 5 stars. We are pleased to hear that you received excellent care and treatment and that the Breast Surgery team were able to support you through what must have been a difficult time. Your kind comments have been shared with team who will be pleased to hear of them. All the best and take care, Patient Experience Team
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Review titled Excellent care and amazing staff
Rated 5 stars out of 5
by Alice - Posted on 24 February 2023
I am extremely grateful for the care that I received during my pregnancy, c-section and recovery after the birth of my daughter. I was very nervous and scared about going into hospital after having a few complications during my pregnancy but every single member of staff on the maternity ward and neonatal team that cared for us was very professional and very caring and I was very well looked after throughout the four days that I stayed in for. I also want to say a big thank you to the lady that held my hand and reassured me during my c-section when my baby was taken straight down to neonatal and I was by myself in theatre when my partner went to the ward with her. She even came back the day after to check that I was OK.
Visited Maternity services on February 2023
Review titled Russells Hall Hospital
Replied on 01 March 2023
Dear Alice, Congratulations on the birth of your baby girl. Thank you for taking the time to share such fantastic feedback about your experience with our Maternity and Neonatal services. It is great to hear that you received excellent care and treatment from our staff during your pregnancy. We have shared your feedback with the team and senior management team who will be thrilled to hear of them. We wish you all the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Fracture Clinic review
Rated 5 stars out of 5
by Megan - Posted on 23 June 2023
Hi , I just want to say a massive thank you to all the staff at the fracture clinic at Russels Hall who looked after me from February - April when I was a outpatient and fractured my fibula . It was a bit of a draining time for me from when I thought I would need an operation to being out of the sport I love for a while , but you all made the process so much easier and bearable, from the nurses to the clinicians and registrars - you are all amazing !! I've just been discharged from my physiotherapy as well and will hopefully be back to playing rugby in September :) - thank you
Visited Orthopaedics on February 2023
Review titled Russells Hall Hospital
Replied on 26 June 2023
Dear Megan, Thank you for taking the time to tell us about your positive experience at our Fracture clinic. We are happy to hear that staff were able to keep you at ease during a difficult time and provided you with excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Linda Murphy - Posted on 11 February 2023
My husband was referred to A and E by 111 concerning possible harm from an accidental overdose of prescribed medication. We arrived to a busy department but were dealt with quickly by professional and polite staff. We were out and on our way home after 40 minutes, reassured that there were no ill effects. I expected to be there for hours. So thanks to all the staff concerned. And solidarity with your pay campaign. You deserve a proper pay rise.
Visited Accident and emergency services on February 2023
Review titled Russells Hall Hospital
Replied on 14 February 2023
Thank you for taking the time to tell us about your husband’s experience at our hospital and rate our services as 5 star. It is great to hear that your husband received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a worrying time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust