Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Humbling experience - yet admirable
Rated 4 stars out of 5
by Doug Nye - Posted on 08 April 2024
Having been admitted as a medical emergency on Easter Sunday may I express my total admiration not only for the pace, attention and care I received in AEU and on Clandon Ward, but also emphasise my awed reaction to an episode witnessed one night in the latter. At all levels the staff dealing with me could not have been more caring, reassuring, friendly and efficient. The lengthy night-time drama to which I became a reluctant witness then demonstrated to me truly humbling levels of concern, commitment, competence and above all human tenderness displayed by a unified and well-led team - average age at a guess mid-twenties? The NHS takes a terrible kicking from all manner of media. As a pressman myself I have for years been acutely aware of non-specialist journalists' thirst for any negative story they can latch onto. Having declared this 'interest', trust me, I really must thank all management and staff for the awesome level of care from which I have benefited - and for the human concern, sensitivity and tenderness that I witnessed within Clandon Ward.
Visited Oncology - Medical on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Doug, Thank you for sharing your lovely feedback message with us. We have passed your appreciation on to the staff in Clandon Ward who will be very grateful of the message you sent. Thank you for taking the time and trouble to let us know. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Smooth process and looked after well
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Called 111 with a pain in my right calf and a booked in to A&E to arrive in the next hour. Once there seen for triage and vitals within 10 minutes, then further nurse examination, then doctor and then a scan to complete diagnosis. Ultra sound scanner came back from his lunch early to fit me in that day - much appreciated. Then got a plastic boot and ready to go. Even got a lunch bag while waiting. It took a number of hours but was carried out efficiently and by friendly staff and looked after well. Many thanks to the team who looked after me and diagnosed the problem and solution within hours.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time and trouble to share your positive feedback with us following your visit to A&E and care from the Ultrasound team. We have shared your appreciation and kind comments with the team. We wish you all the very best for the future. Kind regards from the Patient Experience Team
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Review titled Dad left in soaking urine
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
My Dad was admitted to A and E a couple of days ago (April 2024) with a suspected urine infection. Bloods were taken and all clear. No urine successfully taken but suspected infection so antibiotics administered. Upon collection by ambulance guys to take my Dad back to The Home, they were appalled at the fact he was soaked through with Urine and the staff were very unhelpful at wanting to get him changed and dry before the guys took him. The ambulance guys changed my Dad themselves. Astonishing considering he was admitted for a urine infection !! Written by a very unhappy 52 year old child
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, Thank you for your feedback I am sorry to read of your father's experience attending our Emergency Department. We are continuously working to improve the care and experience our patients receive. Your father's care was not as we would wish for our patients on this occasion. We would appreciate you sharing this experience in further detail to enable learning via our Patient Advice Liaison service on email Rsc-tr.pals@nhs.net or contact number 01483402757. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Wonderful staff
Rated 5 stars out of 5
by Tatiana - Posted on 10 April 2024
I just had an MRI scan and all of the staff were professional and supportive. I felt anxious beforehand but the staff were so kind and I felt really looked after. Both the people conducting the scan and the gentleman who looked after me before the scan were great. Thank you!
Visited Don't know on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Tatiana, Thank you for sharing your positive experience following your MRI scan. We have shared your feedback with the team and we wish you all the very best for your future care. With kind regards from the Patient Experience Team
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Review titled Insomnia Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
The Cognitive BehaviourTherapy for Insomnia which I was given over the last 4 months was very helpful and easy to follow for me . Telephone appointments with my therapist were on time and my questions were answered . I achieved much better sleep and cope well during the day . I had bad (cause unknown) insomnia for nearly 1 1/2 years until my GP finally referred me. One should not give up. Anyone can follow this therapy, it takes determination and application , and it did work for me.
Visited Sleep Medicine on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, thank you for letting us know about your experiences with insomnia over the previous year and a half and the help that you have received to resolve this from the Insomnia Team. We have passed on your appreciation to the team who really value hearing back from their patients. We are so pleased to hear that the treatment has been a success. Thank you. Kind regards from the Patient Experience Team
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Review titled Excellent A&E
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
My wife had a swollen finger, constricted by a ring. The staff (front desk & medical) helped her quickly and sawed off the ring expertly. She was mightily pleased; this happened at around 9pm last Saturday. We would like to make a donation: how do we do this? Kind regards,
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Thank you for letting us know about your wife's positive experience at Royal Surrey Hospital. If you would like to find out more information about making a donation, please visit the website for Royal Surrey Charity https://www.royalsurreycharity.org.uk/Pages/Appeal/Category/our-appeals Thank you. Kind regards from the Patient Experience Team
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Review titled Well done to all the staff
Rated 5 stars out of 5
by Philip Camp - Posted on 14 April 2024
I must say, despite all the bad press (nationally) I am delighted to give my positive feed back for such an amazing team of professionals. The Royal Surrey and its processes need to be rolled out across the country where maybe some hospitals may be failing in delivering the same standard. Well done Royal Surrey 👏👏👏👏👏
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mr Camp, Thank you for letting us know about your positive experience of visiting Royal Surrey. We wish you all the best. With kind regards from the Patient Experience Team
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Review titled Professional service
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
Professional service from my consultant in the Insomnia service. I felt that I was always listened to and had treatment well tailored to me.
Visited Sleep Medicine on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for letting us know about your experiences getting help from the Insomnia Service. We have passed on your positive feedback about the treatment to the team. This is always very gratefully received and appreciated, so thank you. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Fabulous caring staff.
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Just wanted to say a huge thank you ,for my appointment today, every member of staff ,reception ,doctors nurses etc ,to say l was scared about the outcome ,l was lucky to be given the all clear,thank you for making the visit so much easier with your kindness,your so appreciated .
Visited Breast cancer services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time to share your positive experience of being seen for an appointment at Royal Surrey. It is great to hear that you received the all clear after this and thank you for your appreciation. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Fantastic radiotherapy care
Rated 1 star out of 5
by A grateful patient - Posted on 23 April 2024
Today I have received my final radiotherapy treatment at the Royal Surrey Cancer Centre, based at ESH, and so I would like to feedback to you about my treatment. As soon as I first walked into the centre for my planning CT scan right up until today, I have received exemplary treatment in every way. Every single member of staff has been patient, kind, considerate, and professional. No question was unaddressed, and I felt truly seen as an individual, with individual concerns that warranted time and attention. The centre itself is a safe, tranquil, and pleasant space, despite the nature of the treatments involved - for me, the daily visits were stress free and easy to undergo. I was fortunate to have my last few treatments on the newly installed Linac, and although no one would choose to have to undergo treatment for cancer, I can genuinely say my memories of this time will be wholly positive. Being a resident in Horley, the fact that the centre is based at ESH is a huge factor in the positive nature of my experience – a very short journey to and from the hospital meaning no added fatigue from travel. I am so grateful for that, and even having a dedicated car park contributed to the smoothness of each visit. In the midst of a rather unwelcome situation, I truly have so much for which to be grateful.
Visited Prostate Cancer Service on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time to let us know about your exemplary radiotherapy treatment at Royal Surrey's Cancer Centre based at East Surrey Hospital. It is lovely to hear that each member of staff that you have come into contact with has been patient, kind, considerate and professional and that you have been looked after in a considerate and caring way. It's great to hear that the centre is so convenient for your location too. We have passed on your kind words and appreciation to the radiotherapy team at Redhill and this is very much appreciated. Thank you. Wishing you all the best for the future. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust