Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Funda Egemen - Posted on 23 May 2024
All doctors, nurses and staff took care of me very well. They’ve done all the tests I’ve needed, explained every step I went through, answered all my questions patiently and friendly. I know it’s their profession and job, but I felt more than welcome and in good hands myself. I’ve trusted them and felt safe that it’s so important when you’re sick and staying in a hospital. Even the food and tea service, cleaning of the environment was perfect. It sounds so weird to say, but I had good time there and even made friends. :)
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 28 May 2024
Dear Funda, Thank you very much for taking the time to share your feedback with us. We are glad to hear that you felt very welcome and in good hands. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by tracey cox - Posted on 21 May 2024
My grandson had to have a MRI scan on monday afternoon he is 6 years old. Just wanted to say how kind caring and professional your staff are in the MRI scanning department. They were so good with him and also kept my daughter calm as she was anxious as well.
Visited Diagnostic Imaging on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Tracey, Thank you for letting us know about the kindness and professionalism of the staff who looked after your grandson and helped reassure your daughter. We have shared your positive feedback and appreciation with our MRI team and they will be very happy to hear about the difference they have made to your family. We wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Danny - Posted on 11 May 2024
I have had two visits for endoscopy and one for oesphogeal manometry and 24hr ph monitoring over the last few months. The care I have received has been first class. From regular contact to ensure attendance (a shame this is required) to slick, timely care with no delays whilst at the hospital, I could not fault the care I received. Castle was spotless and evidence of a team who take pride in their job. The nursing staff that carried out the majority of my procedures were all excellent (and much less intrusive than any registrar that tried!) Sense of humour, care, compassion and empathy were all present and, for someone who hates being a patient, they helped immensely. To top it all off, I was in Outpatients 3 for 7 mins to have the tube removed after 24 hours. Thank you everybody.
Visited Gastrointestinal and Liver services on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Danny, Thank you for taking the time to send us your positive feedback about your visits to Endoscopy and for your manometry and monitoring. We have shared your appreciation and kind words with the team and they will really appreciate hearing back from you. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Amazing, caring staff
Rated 5 stars out of 5
by Chloe - Posted on 18 May 2024
I had a 9 day stay on Bramshott ward and I honestly couldn't have asked for a better experience. Every single Healthcare Assistant, Nurse, Doctor, Phlebotomist, Anaesthetist, Cleaner, Physiotherapist, Porter, Kitchen Staff or Student nurse I saw were professional, caring, kind, friendly, smiley and made me feel so safe and cared for. The autism and learning difficulty team were also great at making things easier for me during my stay. As much as I desperately wanted to get home I was sad to leave the staff as well because they were all just so lovely. I felt very safe and lucky to be in their hands. There was nothing that could have been done better and it absolutely felt like I was given the best care I could have received. I was a patient with complex needs but everyone was understanding and respectful. Thank you from the bottom of my heart for everything everyone did for me and I really hope this review gets shared with the staff. I can't say it was 1 particular person either the standard of care was consistent throughout and even when I witnessed some patients giving staff a hard time they remained calm, professional and caring. You are all absolute gems!
Visited Orthopaedics on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Chloe, Thank you very much for taking the time to share your positive feedback following your stay on Bramshott Ward. It's lovely to hear that you have such great praise for all the members of staff on the ward and we have shared your kind comments with the Bramshott team. It means a lot to our staff to receive patient feedback and we really do appreciate this. We wish you all the very best for the future. With warm regards from the Patient Experience Team
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Review titled Caring and professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
I was very apprehensive about attending hospital for a hysteroscopy, but the doctor who carried out the procedure and the nurses who cared for me, went out of their way to make me feel at ease. The whole procedure was much less painful and traumatic than I was expecting. Thank you to all the staff who helped make my experience such a positive one.
Visited Gynaecology on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear patient, Thank you for sharing your feedback for staff following your hysteroscopy. We have passed on your appreciation and praise to the team. We wish you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Excellent Doctor and Staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
Arrived at hospital to find my appointment had been cancelled without me being informed. Reception was lovely and apologised for the error and went to try to sort it out. She returned and informed me that the doctor would see me and again apologised. The service I received from the doctor and the HCAs was above anything I could have hoped for. She was reassuring and explained everything to me. I could not have asked for more, especially during this uncertain time. The only negative was in regards to the Appointment Centre, who had not informed me of my cancelled appointment - clearly work needs to be done here.
Visited Obstetrics And Gynaecology on May 2024
Review titled Royal Surrey County Hospital
Replied on 28 May 2024
Dear patient, Thank you for your feedback. We are continuously striving to improve our appointment centre process and thank you for highlighting an area of ongoing improvement. Your kind words regarding our team's efforts to rectify the error will be passed to the team. Wishing you all the best with kind regards from the Patient Experience Team
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Review titled Colonoscopy procedure
Rated 5 stars out of 5
by Dave Turner - Posted on 14 April 2024
Had a routine colonoscopy. I opted for no sedative or gas, and as such was able to enjoy the caring, and informative procedure. Consultants and nurses were really nice, and kept me very informed about what was going on, making use of big screen monitor by my side. Strange to say it was a very enjoyable afternoon. Everyone I encountered was lovely, starting with reception. You are in good hands here!
Visited Colorectal cancer services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Mr Turner, Thank you for sharing your positive feedback about the routine colonoscopy. We have passed on your appreciation and kind words to the team and they will be very pleased to hear this. It is always very valuable to hear back from our patients and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by P Sewell - Posted on 04 May 2024
Every step of my appointment was just great, arrived at the Radiology dept and was guided by the most professional, helpful team you could have asked for. Was put at ease on a day that could so easily have been the opposite. This dept illustrate just what we think off as the best of the NHS.
Visited Cardiology on April 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear patient, thank you for letting us know about your experiences of being seen in the Radiology department by the team there. We're glad to hear that you were put at ease and had a very good experience. We have shared your positive comments with the team and wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Caring, kind, friendly & very thorough
Rated 5 stars out of 5
by Heather Hagel - Posted on 30 April 2024
Everyone was so lovely and caring. My Daughter in Law was seen promptly & kept updated of the results and process. They were very thorough & explained everything fully. A lovely volunteer came round & offered us drinks & sandwiches. Members of the ‘breast team’ came down & spoke to us & reassured us of each test & step they were taking. Superb service, we feel very lucky to be so well cared for & informed.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Heather, Thank you for taking the trouble to let us know about your daughter-in-law's experience of being seen by the Breast Care Team. We are glad that she felt reassured and cared for with superb service and we wish you both all the very best. Thank you. Kind regards from the Patient Experience Team
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Review titled Orthopaedic excellence at the Royal Surrey Hospital
Rated 5 stars out of 5
by Peter J. Stage esquire - Posted on 24 April 2024
As an A&E Sunday admission with complications from highly successful Hip/Spinal related surgery in a London teaching hospital (on the previous Wednesday).The Royal Surrey Orthopaedic team (from consultant at the top to the Junior doctors at the bottom) dealt with the case with commendable and patient reassuring , skill , professionalism and clinical judgement. Their approach and decisions could and cannot be faulted. They were also proved to be sound by the end result. An excruciatingly painful gastric flare up was speedily dealt with and a 7 day discharge resulted on the following Wednesday. A stabilised patient left ready for his continuing hip/spinal care elsewhere -completely pain free. Of particular importance was the fact that the cautious discharge time scale adopted allowed , inter alia, less usual , potentially causative factors , to be suggested , investigated and isolated. This has the potential of great value to the patients final outcome.
Visited Orthopaedics on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Peter, Thank you very much for taking the time to let us know about your treatment by the Orthopaedic Team and the skill and professionalism that you experienced. We have passed on your praise and appreciation for their skills and approach. It is very valuable to receive this feedback so thank you. We wish you all the best. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust