Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing Post Operative Care - Max Fac Team
Rated 5 stars out of 5
by James - Posted on 26 April 2024
I visited last week to have a biopsy undertaken with the Max Fac team. However I developed and infection and subsequent complications afterwards. I was given extremely helpful advice and seen very quickly via the SDEC unit - I was able to see a doctor and treated the same day on two separate occasions as well as some additional stitching I required also done same day. The team were friendly and extremely supportive. I dealt with an on call doctor who was able to call me back very late into the night and give me the best care remotely and get me in the next day for treatment. Big shout out to the doctor who stitched me up today. Thank you. Fab team and a great hospital
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear James, Thank you for letting us know about your experiences and your care provided by the Maxillo Facial Team and the Same Day Emergency Care Team (SDEC). We have passed on your positive feedback to the teams and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Thank you isn't really good enough
Rated 5 stars out of 5
by Paula Ratcliffe - Posted on 18 April 2024
I returned from France to the UK 8.5 months into my pregnancy and my care was picked up by this hospital with absolutely no problems. I was extremely nervous to be using a UK hospital after losing my dad a couple of years back. From the moment we first walked through the doors the experience here has been outstanding. When we walked in for our first appointment we had no idea where to go and were quickly met by a volunteer who walked us to where we needed to be and chatted to us all the way there. At the reception of the Anti-natal clinic they are amazing, in particular there is a lady who was always on the right hand side of the reception desk who is always so smiley, friendly and helpful. We had a couple of small experiences with a lady there from Sri Lanka (we didn't get her name) and she was fabulous, so smiley and joyful. We then needed to go to St Catherines ward and wow, from the moment we arrived we have been amazed by everyone we have met. It was approximately 2 weeks from my first appointment to me giving birth to our beautiful daughter and due to some blood pressure issues we met many people and I am so grateful to each and every one of them. There are a few names in particular of people who either helped more than once or stood out but we honestly were blown away by the whole team throughout the hospital. At one point my mum got herself a bit lost and having realised how amazing every person at the hospital is she went with the tactic of standing for a moment looking lost in the hope someone would help her and straight away someone who looked like they were just finishing work saw her and offered help! She is now trying to find me a job at the hospital when my maternity finishes!! Every time we have been walking around, in a lift, on the end of the phone to some one or being seen by people we have had the most positive experiences. I felt like I was the only patient that the team there had to deal with, I always felt like I was their priority even though they were clearly always busy with plenty to do. What an amazing set of people you have there. My experience at this hospital has left me so blown away that everyone who has asked about the birth has had to hear my run down of my experiences at this hospital. I am thinking of having another baby just so I can be treated there again!
Visited Maternity services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Paula, Thank you for sending us your lovely feedback message. We have passed it on to the staff in Maternity Services who will be very appreciative of your kind words and appreciation. It is always very valuable to hear from patients regarding their experiences and it is wonderful to read how staff around the hospital have gone over and above to help you and your family. We wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Outstanding and efficient NHS Service
Rated 5 stars out of 5
by Sharon - Posted on 23 April 2024
Rarely do I provide feedback for service. On this occasion, I feel compelled to do so proceeding my appointment today. I was invited to RSCH Max Fac outpatients for a consultation. An x-ray followed then a discussion of the x-ray results. Completed in less than 50 minutes, less time than a catch-up with a friend over a refreshment. Efficiency of service delivered with compassionate professionals. I would highly recommend.
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Sharon, Thank you for taking the time to give your feedback for the service you received in Royal Surrey's Maxillo Facial Outpatients department. It is much appreciated and has been passed on to the team. Thank you. Kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
My adult son came in on a Sunday with suspected appendicitis. He was seen by doctors promptly, and with professionalism, and was operated on swiftly and looked after by all members of staff.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Thank you for letting us know about your son's experiences after being diagnosed with appendicitis. We wish him all the best for his recovery. Your positive feedback has been passed on to the team. With thanks from the Patient Experience Team
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Review titled Trip Hazardous chairs in wait area in a and e
Rated 4 stars out of 5
by Lisa - Posted on 27 April 2024
Witnessed 2 people trip over metal chair legs which stick out At the rear And cause a sig hazard. Can’t quite believe you would allow this silly unsafe design in an area where people are unwell and have mobility issues. Ok get health and safety to assess the issue for patient safety !!
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 14 May 2024
Dear Lisa, Thank you for providing feedback on your recent visit to our emergency department. The location and design of our waiting area chairs has been reviewed by the clinical team and assurances sought by our health and safety colleagues. Your concerns will be fed back to the clinical and admin team in our emergency department to ensure consistent review of chair locations occurs to make sure they are not moved during shifts by our visitors or patients. We thank you for highlighting this as a potential concern. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Excellent treatment
Rated 5 stars out of 5
by Melissa McConnell - Posted on 21 April 2024
Within 24 hours of my 17month old baby girl falling and lacerating her forehead, she was taken to theatre to have it stitched closed to give the best chance of minimal scarring. The care and treatment provided, despite the ward and theatres being so busy, was outstanding and my husband and I will be forever grateful. Keep up the wonderful work.
Visited Children's & Adolescent Services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Melissa, Thank you for taking the time to share your positive feedback following your baby daughter's fall and treatment at Royal Surrey. We have passed on your lovely comments to our teams and they will be much appreciated. With best wishes from the Patient Experience Team
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Review titled Perfect experience
Rated 5 stars out of 5
by Shannon Pitts - Posted on 28 April 2024
I visited A&E once overnight and again later the same day for difficulties with my throat. I was at a point of desperation seeking answers. The team I was met with at Royal Surrey were professional, reassuring and extremely competent. Sometimes working for the NHS and visiting other hospitals I struggle to see how good it can be (through the hard work of individuals) but visiting here has restored my faith. Both ENT doctors I saw were thorough, helpful and I have left feeling reassured, able to hopefully recover at home. I would not visit another A&E again.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Shannon, Thank you for taking the time to let us know about your visits to A&E at Royal Surrey. We have passed on your positive feedback about the team who cared for you and also the help you received in Ear, Nose and Throat. It is always very valuable to hear back from patients, so thank you. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Insomnia Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
My sleep was very bad before I started the CBT with Insomnia Service. After 6 months, and despite a few major negative life events during the treatment, my sleep has drastically improved. It is not 100% perfect but now I am equipped with useful tools and mindset to improve it even more. The journey was not easy at all but it was worth it in the end. If you consider CBT for Insomnia, I highly recommend it. I would like to thank the Insomnia Service for all the materials, 1-2-1 calls and guidance.
Visited Sleep Medicine on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, Thank you for taking the time to let us know about the successful treatment you have received from the Insomnia Team. We have passed on your positive feedback to the team regarding the CBT and valuable resources that are used to help patients and we wish you continuing progress and success. With kind regards from the Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Having struggled with Insomnia for a very long time, the Insomnia team and their strategies helped me re-focus and with their information, have been able to feel more in control of my sleep. Can’t thank them enough, so professional, empathetic and knowledgeable. Thank you.
Visited Sleep Medicine on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, Thank you for letting us know about how the Insomnia Team has helped improve your sleep problems. It is very valuable and enlightening to hear back from patients and means a lot to staff at Royal Surrey. We have shared your appreciation with the team. We wish you continued progress with your sleep challenges. Kind regards from the Patient Experience Team
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Review titled Short Stay Surgery Unit - efficient and very kind staff
Rated 5 stars out of 5
by Patricia - Posted on 05 April 2024
All the staff in this unit were knowledgeable, caring and kind. There seemed to be always someone on hand for advice or help and my needs were often anticipated. I think the ready availability of a staff member was the result of the efficiency and speed of working of those in this unit. I would like to thank them all, as they made what could be a very anxious time into a calm and manageable experience.
Visited General Surgery on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Patricia, Thank you for taking the time to provide your feedback comments for the staff and care in the Royal Surrey Short Stay Surgery Unit. We have passed on your appreciation and praise for the knowledgeable, caring and kind team and your words mean a lot to the staff working there. We hope that you are recovering well and we wish you all the very best going forward. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust