Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Insomnia Help
Rated 5 stars out of 5
by Alison Wyatt - Posted on 09 April 2024
Having suffered from insomnia for many many years I was literally at the end of my tether, so to speak. I read online about the Royal Surrey Guildford having a sleep clinic so then I asked my GP to refer me -which he did. The person who contacted me from the Insomnia Clinic was very very understanding & also very patient. She really helped me to understand how to deal with my insomnia in a different way - that it turn helped me to cope. Having the support from her plus the CBT they use definitely has really helped. The online videos I was able to access were also extremely helpful - plus the fact I can still refer to these whenever I need to makes me feel a whole lot better. I wouldn't say I am cured - but my sleep pattern is so much better than it was & I feel a lot more confident going forward. I am very grateful for the help & support I have received from my contact & the Insomnia Clinic.
Visited Sleep Medicine on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Alison, thank you for taking the time to share your experiences of insomnia and the help that you have received from our Insomnia Team to deal with this. We have passed on your positive feedback to the team who very much appreciate hearing from their patients. We wish you all the very best for a good sleep pattern going forward and it's good to know that the resources you have are still useful to you. With kind regards from the Patient Experience Team.
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Review titled Amazing care
Rated 5 stars out of 5
by Abbie - Posted on 26 March 2024
I was sent to the Royal Surrey on the 13th of March when I fell ill. I normally go to Frimley but they didn't have space. I was seen to as soon as I got there and put on an IV and felt better within a couple of hours. I had to have several scans and a lumbar puncture which were all completed within one morning. The care I had was amazing - every nurse/doctor was kind and attentive and I felt safe and so cared for. I ended up staying in for 5 days but had such a positive experience because of the people looking after me. I stayed in the isolation ward so thank you to everyone working there and in a&e.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Abbie, thank you for sending us your feedback after visiting A&E and staying in our Guildford Ward isolation unit. It's great to hear the news of your positive experience and we've passed your kind words onto the teams in both department, which will be appreciated. Thank you! With kind regards from the Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Diane Bradbury - Posted on 26 March 2024
Having experienced a bad fall I attended A&E minor injuries clinic. I was seen swiftly and assessed. I was referred for an x-ray of my left hand and wrist . I waited just a few minutes for this. My wounds were then cleaned by a nurse who was very kind. His initial assessment of the x-rays was that nothing was broken. I was discharged just two hours after arriving with a splint for my wrist. Two days later I received a call from the same nurse to say that the x-rays had been studied more closely and that he could confirm that there was definitely nothing broken. Now that's what I call service! (with a smile)
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Diane, Thank you for letting us know about your treatment in our A&E minor injuries clinic. It's great to hear that nothing is broken. Your appreciation for the service with a smile has been passed on to the relevant team and will mean a lot to them. Thank you. Kind regards from the Patient Experience Team
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Review titled Very empathetic clinician and staff
Rated 5 stars out of 5
by Trevor Combes - Posted on 15 March 2024
As a retired dental surgeon and clinician I was very impressed by my experience today. The doctor I saw is to be praised for his kind professional manner and explanation of my condition, and its treatment. He will go far, in my opinion! All the staff were a joy to come into contact with and were a credit to a well run NHS department.
Visited Urology on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mr Combes, Thank you for taking the time to send us your feedback after being treated at Royal Surrey. We wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Ann Lee - Posted on 23 March 2024
I recently had abdominal surgery under the care of the excellent consultant and the medical team in the day surgery unit . All the team including the staff in the recovery room were amazing so caring and informative at all times going above and beyond . Thank you ..you all do an amazing job !
Visited Gynaecology on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Ann, Thank you for taking the time to share your feedback for the Day Surgery Unit following your abdominal surgery. It is always very rewarding to hear back from patients about their positive experiences and we have shared your praise with the relevant team. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Insomnia service
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
Really want to thank your excellent colleague who provided such helpful advice as part of the Insomnia service. Especially the online video links etc.
Visited Sleep Medicine on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, thank you for sending us your positive feedback about the help the Insomnia Team have provided. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled Exceptional care & dedicated Healthcare professionals
Rated 5 stars out of 5
by Kathryn - Posted on 13 April 2024
I'd like to express how grateful I am to the Intravenous Nurse Specialist, the Radiology Doctor, the Gastroenterology Consultant, all the Nurses on Millbridge Ward & the staff in Interventional Radiology, who worked together to coordinate multiple aspects of my extremely complex care, which resulted in a successful inpatient admission, and a favourable clinical outcome. In my opinion, Royal Surrey ought to be rated: "Outstanding" by the Care Quality Commission, as these highly skilled individuals went out of their way to plan, schedule & facilitate the treatment I needed, within a 2 day period (which included a Saturday!) It's hard to adequately convey just how much of a difference it makes as a patient, to arrive on a ward & be greeted by familiar faces, as it immediately creates a feeling of reassurance, trust & safety, thanks to the family-feel atmosphere. It was very apparent that staff at Royal Surrey truly do care, despite the immense pressure & challenges faced by the National Health Service on a daily basis. The questions I had were all promptly answered in a very caring manner, every single interaction I had was positive & I was kept fully informed throughout. At several of the other Hospitals I regularly attend, I'm very sad to say that this isn't always the case anymore, especially since Covid. This inpatient admission was by far the best I've experienced at any Hospital, in a very long time, and staff at Royal Surrey really do deserve recognition for the incredible job they do, in the face of such overwhelming adversity. Royal Surrey Hospital is a shining example of how healthcare services should be delivered, and staff are a credit to the Trust. Thank you, sincerely!
Visited Gastrointestinal and Liver services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Kathryn, Thank you for taking the time to send us your valuable feedback for the teams who cared for you at Royal Surrey. We have shared your very positive comments with the teams and they are very much appreciated. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Sensitive swift clinical assessment
by Rosie M - Posted on 29 April 2024
Our mother was in the dying phase but it was recommended she be transported to A and E for additional assessment. This meant travel by ambulance . The crew were excellent and kind . Once reaching A and E we naturally needed to wait to be assessed but it was not long before a cubicle was found. As time went by. I requested my mother was seen swiftly as she was terminally ill. The A and E sister on duty plus the registrar were outstanding. Despite other distractions they sensed the urgency for a clinical decision and assessed she could go home. It potentially meant she could have died in A and E or the hospital and would have been in appropriate as her wishes were to remain at home to die. As it was rather than wait for an ambulance to take her home from A and E with the sisters help we transported our mother to our car and got her home quickly and safely tucked up in bed. She died a few days later. These two clinicians are excellent role models for the NHS. Despite many pressures in their clinical setting they responded to the individual needs of my mother and we will always be grateful. We would like to thank them personally too for revalidation evidence of their clinical care . Thank you very much.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Hi Rosie, We are so sorry for your loss and our thoughts are with you at this difficult time. Thank you for taking the trouble to let us know about the care your mother received at the end of her life from the A&E team at Royal Surrey. We're happy to know that the team made her last wishes to return home come true and we have shared your lovely message with the team to let them know how much their care and compassion has impacted their patient and her family. We wish you and your family all the very best for the future and we send our heartfelt sympathies to you. Thank you. With kind regards from the Patient Experience Team
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Review titled Wonderful staff
Rated 5 stars out of 5
by Fiona - Posted on 12 March 2024
All the staff I met in A&E and especially later in the ITU Escalation ward when I was admitted for 4 days were professional, empathetic and friendly. I was looked after so well. Thank you.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 19 March 2024
Dear Fiona, Thank you for letting us know about your experience in A&E and the ITU Escalation Ward. We have passed your appreciation for the care you received on to the teams. We wish you all the very best for the future. Kind regards from the Patient Experience Team
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Review titled Out standing Service
Rated 5 stars out of 5
by Mary Laker - Posted on 21 March 2024
I arrived at the A&E dept. on Friday 15th of March. Feeling a little anxious. But I was put at ease immediately. All the staff I met were reassuring competent and were very capable. I should have liked to name those I met but they will know who they are from a very grateful patient. Long live the NHS.
Visited Accident and emergency services on March 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mary, It is great to hear that our A&E staff helped put you at your ease on arrival at the department. Thank you for letting us know that your experience was good. We have passed your positive feedback on to the A&E team and it will be much appreciated. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust