Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Excellent
Rated 5 stars out of 5
by Graham Tomlinson - Posted on 11 January 2023
A very impressive care performance in the handling of my wife, starting with a speedy response from the paramedics to my 111 call, followed by excellent care in A&E and subsequently in EAU, before my wife was eventually transferred to the respiratory ward. Many thanks to all.
Visited Accident and emergency services on January 2023
Review titled Royal Surrey County Hospital
Replied on 15 March 2023
Dear Graham, thank you for your feedback for staff in our A&E and EAU teams. We have passed on your kind words to the teams. We wish you and your wife all the very best. Kind regards from the Communications Team
-
Review titled Fantastic Experience
Rated 5 stars out of 5
by Amy - Posted on 29 January 2023
The A&E staff, ENT doctors, nurses and healthcare assistants made my time at the Royal Surrey a pleasant experience given the circumstances. They are so kind. I know they are ‘doing their job’ but they go above and beyond to ensure each and every patient feels comfortable and have everything they need. It was my first time staying overnight in a hospital and I was a lot younger than everyone else. The staff couldn’t have been kinder and I would recommend the hospital 100%!
Visited Ear, Nose & Throat on January 2023
Review titled Royal Surrey County Hospital
Replied on 27 March 2023
Dear Amy, Thank you for taking the time to send us your feedback. Your very positive comments have been passed on to the teams in A&E and ENT. We wish you all the very best for the future. Thank you and kind regards from the Communications Team.
-
Review titled Excellent
Rated 5 stars out of 5
by Graham Tomlinson - Posted on 11 January 2023
Just a note to thank all staff of Albury Ward for their care of my wife over the last few days. Despite the ward obviously being very busy the care provided was excellent in all respects.
Visited Respiratory Medicine on January 2023
Review titled Royal Surrey County Hospital
Replied on 12 January 2023
Dear Graham, Thank you for taking the time to share your feedback following your wife's treatment and care in our Emergency Department, EAU and Albury Ward. We have passed your lovely comments to the teams involved. We wish you both the very best from the Communications Team.
-
Review titled Incredible care on maternity ward
Rated 5 stars out of 5
by Kerry Brown - Posted on 16 January 2023
I have had both of my children at Royal Surrey and cannot recommend the hospital highly enough. The staff are consistently brilliant and their ability to help with difficult deliveries whilst still being compassionate is second to none. The midwives are excellent and I have had good experiences under 2 different consultants (as there were complexities with both of my pregnancies).
Visited Maternity services on January 2023
Review titled Royal Surrey County Hospital
Replied on 15 March 2023
Hi Kerry, Thank you for sending your positive feedback for staff working in our Maternity Services department. We have passed your great comments on to the team. We wish you all the best from the Communications Team.
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Andrea - Posted on 14 January 2023
I attended A&E a few days ago with my child, which is unfortunately a fairly regular occurrence, and as usual, the staff has been absolutely wonderful. Although an A&E visit is never a quick thing, everyone is working so hard and still remains friendly and helpful. On this occasion one of the Health Care Assistants was especially great and was so good with my little one. As so far we have always had such good experiences in the paediatric A&E , I just wanted to say a big thank you to all the staff, you are just wonderful.
Visited Accident and emergency services on January 2023
Review titled Royal Surrey County Hospital
Replied on 15 March 2023
Hi Andrea, Thank you for taking the time to let us know about your visit to A&E. We have passed your lovely comments and appreciation on to the team, which will be much appreciated. Thank you. Kind regards from the Communications Team
-
Review titled Excellent
Rated 5 stars out of 5
by Ian Meldrum - Posted on 23 January 2023
Everyone was very kind and helpful - porters, nurses, physios, doctors etc. I had a fall at home quite late at night on a Sunday. The ambulance paramedics were very helpful and advised going to the Royal Surrey. I was soon transferred to Ewhurst Ward and had an operation for a fracture below a hip joint that had been replaced 13 years ago. Even the food was good. I couldn't have asked for more. On leaving a nurse gave me a get well card.
Visited Accident and emergency services on January 2023
Review titled Royal Surrey County Hospital
Replied on 28 March 2023
Dear Ian, Thank you for sending us your review of the care you received while at Royal Surrey. We have shared your positive feedback and lovely comments with the teams involved. We wish you all the very best from the Communications Team.
-
Review titled wonderful care
Rated 5 stars out of 5
by Jennifer Claire Stansbury - Posted on 01 February 2023
The paramedics arrived in 20 mins and said hospital it was. I arrived at A and E and was on a stretcher and seen very quickly. I had severe gastroenteritis and was admitted to the Guildford isolation ward. Then for 4 days was on an intravenous drip. The care of all the staff from the tea lady to the consultants was quite wonderful. Always a smile on their faces and looked after my every need. Their kindness and caring was proof that their life is a vocation and they deserve all praise they receive. I will always think of that time with huge thanks and appreciation. I have no criticism of my time spent at the Royal Surrey.
Visited Critical care on January 2023
Review titled Royal Surrey County Hospital
Replied on 27 March 2023
Dear Jennifer, Thank you for taking the time to share your feedback with us. We have passed your feedback onto the team who work in A&E. It is always very valuable to receive feedback and appreciated. We wish you all the very best from the Communications Team.
-
Review titled Treated as an individual
Rated 5 stars out of 5
by B A Singleton - Posted on 20 January 2023
I was brought in by ambulance just after 7.30 on Jan 5th. Helpful ambulance men, no wait for access to hospital. Then in emergency dept for 20 hours plus (with x-ray) before gaining access to a ward (Hindhead). Even in Emergency under pressure, all contact felt individual, as on the ward. I’m sad I am not allowed to thank individual staff by name in return, but overall I was impressed by the understanding at all levels, even a sense of humour surviving often in difficult circumstances. Also grateful for multiple checks before release four days later. So, very best wishes to all, and I hope 2023 becomes more positive and less stressful for all. Thank you. B Singleton
Visited Accident and emergency services on January 2023
Review titled Royal Surrey County Hospital
Replied on 28 March 2023
Thank you very much for taking the time to share your positive feedback of your experience. We have passed on your appreciation and kind comments to staff in ED and in Hindhead Ward. Receiving patient feedback is important and valued highly by our staff. We wish you all the very best from the Communications Team.
-
Review titled Insomnia Service
Rated 5 stars out of 5
by George James - Posted on 13 January 2023
After struggling with my sleep for many years, this service gave me a better understanding of what i needed to do to improve my sleep quality and reducing the time to falling asleep. Having completed the programme last week it is now down to myself to apply the required discipline in order to stay consistent with the methods that have been practised. I'm now feeling positive about the future and the benefits of having a better sleeping pattern in everyday life.
Visited Sleep Medicine on January 2023
Review titled Royal Surrey County Hospital
Replied on 15 March 2023
Hi George, Thank you for sending us your feedback about the Insomnia Service which we have shared with the team. They really appreciate receiving patient feedback so thank you for taking the time to do this. We wish you all the very best going forward. Kind regards from the Communication Team
-
Review titled Great practice
Rated 5 stars out of 5
by Claire - Posted on 25 January 2023
Had a gum graft operation. Yesterday which I am very impressive staff were kind and knowledgeable. And made me at easy Operation. Was very quick and very professional
Visited Oral and Maxillofacial Surgery on January 2023
Review titled Royal Surrey County Hospital
Replied on 28 March 2023
Dear Claire, Thank you for sending us your positive review regarding your experience at Royal Surrey. We have passed your words of praise onto the team. Wishing you all the best from the Communications Team
Information supplied by Royal Surrey NHS Foundation Trust