Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing treatment
Rated 5 stars out of 5
by Daisy Catlin - Posted on 13 April 2023
The staff at A&E made me feel so safe and secure. As a newly turned 18 year old i was worried about being by myself especially when i was told i needed to stay over night however the doctors and nurses at A&E and the short stay ward made me feel so safe and prevented any worry. They allowed my mum to return as soon as possible, and they constantly reassured me whenever it was needed. My discharge the next morning was as fast as possible which put me at easy. I felt confident to ask any questions which is very unusual for me however all the nurses and doctors where very approachable. From going into A&E which a very fast heart rate and high temperate at 4pm to being discharged after multiple rounds of antibiotics, painkillers and fluids 24hrs later feeling much better the treatment that i received was amazing. I wanted to say thank you to all the doctors and nurses in A&E, the short stay ward and the ENT department for making my experience and good as possible.
Visited Accident and emergency services on April 2023
Review titled Royal Surrey County Hospital
Replied on 28 June 2023
Dear Daisy, Thank you for taking the time to share such positive feedback which we will pass on to the relevant teams. We are so glad you had such a good experience and wish you all the best. Kind regards, Royal Surrey Communications Team.
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Review titled Audiology - brilliantly helpful department
Rated 5 stars out of 5
by Anna Keat - Posted on 14 April 2023
I took my dad for a review for his hearing aids and the assistant audiologists were so kind and helpful - it was brilliant. You couldn't fault their people skills and kindness. Many thanks.
Visited Don't know on April 2023
Review titled Royal Surrey County Hospital
Replied on 28 June 2023
Dear Anna, Many thanks for sharing such positive feedback which we will pass onto the relevant team. We are so glad you had such a good experience and wish you all the best. Kind regards, Royal Surrey Communications Team
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Review titled great and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
seen very quickly in minors by a lovely ENP, sent to x ray almost straight away. had my x ray reviewed by one of the lovely doctors, talked through the result with me. discussed further care by the ENP and discharged home over an hour after attendance. very high quality quality service from the staff in A&E!
Visited Accident and emergency services on April 2023
Review titled Royal Surrey County Hospital
Replied on 28 June 2023
Dear patient, Many thanks for sharing such positive feedback which we will pass on to the relevant teams. We are so glad you had such a good experience and wish you all the very best. Kind regards, Royal Surrey Communications Team
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Review titled Attitude issues
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2023
I was advised by emergency cancer hot line to attend this a&e due to showing symptoms of DVT. On arrival the receptionist were friendly approachable and efficient in getting me checked in. However from the moment I was seen in triage to the moment I left the attitude of the doctors and nurses was unprofessional, unfriendly, not understanding and generally left me feeling uncomfortable to be at the hospital. They clearly do not read notes as on more then one occasion got my name wrong even after correcting them, and were unaware of my health condition’s or reasons for being there. As I it was mentioned I wasn’t a cancer patient so shouldn’t be worried about DVT. ECG carried out no top clothes on by a window with no blind, I was not offered anything to cover me. The main doctor I saw was extremely rough when examining me actually hurting me, was unaware I was a cancer patient even though I’d mentioned it several times - and was made to feel that I was wasting their time and would be wasting my care team at royal marsdens time as in his own words Guildford was a cancer hospital too. Undermining comments were made about my weight and I am still not clear if I have DVT. It was almost as if because I am an over- weight cancer patient with mental health issues I was not entitled to treatment. Additionally other Patients complaints were being dealt with the waiting room with no privacy. i shall not attend this hospital again!.
Visited Accident and emergency services on April 2023
Review titled Royal Surrey County Hospital
Replied on 06 April 2023
Hello, Thank you for taking the time to share your feedback about your recent experience. We value all feedback as it helps us continuously improve our services. We always aim to offer the highest standards of patient care and we are very sorry that in this instance it appears your experience with us was not of the high standard that we aspire to. We always take feedback given by our patients very seriously and have passed your feedback on to the relevant team for them to look into. If you would like the matter to be investigated further, please get in touch with our Patient Liaison and Advice Service (PALS) by emailing rsch-tr.PALS@nhs.net or calling 01483 402 757 (Monday to Friday, 9am to 3pm). With kind regards from the Communications Team
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Review titled Outstanding professionalism and care
Rated 5 stars out of 5
by Christopher Ross - Posted on 14 June 2023
My wife has dementia and fell down stairs. From Ambulance response to A&E response to the team on Ewhurst Ward the care she was given over 8 weeks was fantastic NHS and RSCH at their best
Visited Accident and emergency services on April 2023
Review titled Royal Surrey County Hospital
Replied on 26 June 2023
Thank you very much for sending your praise for the treatment of your wife while under our care. We have passed your very positive feedback to the relevant teams who will appreciate hearing your kind words. With kind regards from the Communications Team
Provided by Care opinion
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Review titled Efficient A & E for 91 year old
Rated 5 stars out of 5
by Romaine & Amanda Kelly - Posted on 29 March 2023
91 year old relative was triaged & xrayed within an hour. Lovely Dr & nurses. Assessed by an Occupation therapist before discharge. Super friendly and professional Team worked efficiently together. What an fantastic service.
Visited Accident and emergency services on March 2023
Review titled Royal Surrey County Hospital
Replied on 06 April 2023
Dear Romaine and Amanda, Thank you for taking the time to share your lovely feedback about your relative. We wish you all the very best for the future. Your feedback has been passed on to the team and is appreciated. Thank you. Kind regards from the Communications Team
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Review titled Insomnia Service very effective
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Helpful practical and supportive. Videos and advice useful clear and kind - not patronising or overly detailed - very user friendly and phone discussions patient and informative
Visited Sleep Medicine on March 2023
Review titled Royal Surrey County Hospital
Replied on 03 April 2023
Thank you for taking the time to share your kind feedback regarding the work of the Insomnia Team. We have passed on your comments and appreciation and we wish you all the very best for the future. Kind regards from the Communications Team.
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Review titled Excellent standard of care
Rated 5 stars out of 5
by Gill Broadley - Posted on 03 April 2023
Went in for a total hip replacement and was so impressed by the quality of care I experienced. Everyone from my pre-assessment right through to discharge was so kind and caring. This is a hospital that has a very good working team. I was so lucky to have my op here. Thank you all very much.
Visited Orthopaedics on March 2023
Review titled Royal Surrey County Hospital
Replied on 06 April 2023
Dear Gill, Thank you for taking the time to share your positive feedback regarding your recent operation. We will share your appreciation with staff. We wish you all the very best for the future. Kind regards from the Communications Team
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Review titled Outstanding staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
I am writing on behalf of my 84-year-old mother, who broke her arm after a fall at home. An ambulance was in attendance approximately 30 minutes after the 999 call and she was taken to A&E, then to the Emergency Assessment Unit, and finally to Ewhurst ward. Her total time in hospital was 7 days. Whilst it appears that the hospital is short of physical resources, every single member of the care and support team that treated my mother did so with exceptional care, diligence, respect and compassion. From the ambulance crew who treated her at home, brought her in and then checked on her during her time in the ambulance bay, to the EAU clinicians who helped to manage her pain, to the ward staff who cared for her and helped her start on the road to recovery, and finally to the occupational health and physiotherapy specialist who ensured she was ready to return home, her care could not have been better. There is much comment in the media of an NHS in crisis, but the clinical and support staff at the Royal Surrey Hospital represent the very best of the service. I am please to say that her recovery continues, thanks to excellent ongoing community support. Thank you for all that you do.
Visited Don't know on March 2023
Review titled Royal Surrey County Hospital
Replied on 28 June 2023
Dear family member, Many thanks for taking the time to leave such positive feedback which we will share with the relevant teams. We are so glad your mother had such good care and wish you both all the best. Kind regards, Royal Surrey Communications Team
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I was referred by my GP to the RSCH for an ECG due to family history. As this was not an immediate emergency, I expected a wait for an appointment, however the cardiology department called me with a cancellation within a week. The appointment was early morning so did not even impact my work. The technician who looked after me could not have been kinder or more caring, making me feel very relaxed & safe. I really appreciate the amazing service I received.
Visited Cardiology on March 2023
Review titled Royal Surrey County Hospital
Replied on 03 April 2023
Thank you very much for sharing your positive feedback for the Cardiology Team. It is always really beneficial to hear patient feedback and we have passed on your comments to the team. We wish you all the very best for the future. Kind regards from the Communications Team
Information supplied by Royal Surrey NHS Foundation Trust