Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled First class from admission to discharge
Rated 5 stars out of 5
by David Greig - Posted on 05 October 2023
The general standards that I experienced during a six day hospital stay, following emergency admission, were far above my expectations. Medical attention from ambulance, through A and E, ICU and a general ward was exemplary. The catering provided just the right choice of tempting meals, well presented and served hot on the ward by pleasant, friendly staff. Hot drinks regularly provided with cake and biscuits to ruin my slimming good intentions! Needless to say nursing care was impeccable both day and night notwithstanding obvious staffing pressures. A high standard of ward hygiene and cleanliness was maintained throughout and personal protective equipment always correctly worn. The hospital chaplaincy were swiftly responsive to my request for a visit, with comforting pastoral care at the bedside. Discharge was effective and efficient. Future treatment and supply of ongoing medication clearly and concisely explained with appropriate backup in writing. Transport, with a voluntary charitable organisation, was organised efficiently by ward clerk and discharge team and swiftly provided. Obvious pressures on the health care system did not at any stage compromise my treatment which is a testament to the well run organisation providing my care.
Visited Infectious Diseases on October 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 October 2023
Dear Patient, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I will ensure your comments get passed to the correct teams who looked after you. Kind regards Karen Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Staff were always there for you with a smile
by scorecardww89 - Posted on 10 November 2023
The moment I arrived to the day I was discharged 6 days and nights. I received 5 star service from the tea lady to the Drs. The nurses were run off their feet but always there for you with a smile. The food was excellent. I cannot fault anything. Well done all. You are a credit to the n.h.s.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 November 2023
Dear Scorecardww89, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital, Cardiology department. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Retrack previous review and build bridges
Rated 5 stars out of 5
by Theresa Dunlop - Posted on 26 October 2023
I wrote a review a while back and I wish to apologise to all at Wonford. What they do here is amazing and I wish to apologise. I recently came back due to being fluid overloaded and feeling very unwell. The nurses quickly got me back on track. You all at Wonford are amazing. Your care given to the patients is just amazing. I would recommend this centre to all. Again, I am deeply sorry for my first review.
Visited Nephrology on October 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 26 October 2023
Dear Patient Thank you so much for taking the time to leave feedback for us. We value all feedback, both positive and negative, so there is no need to apologise for the last feedback you left. We use feedback to improve our services wherever possible. I am sorry to hear that you recently suffered from fluid overload but very glad to hear that the team you saw got you feeling better quickly. Once again, thank you for your feedback and I hope you continue to recover well. Kind regards Lisa
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Review titled Well Looked After
Rated 5 stars out of 5
by Wulfy - Posted on 04 January 2024
Broke my leg at football. Cannot fault everybody that has dealt with my care since - on the ward (both the four days waiting for the op and the couple days following it) all staff were amazing, despite very clearly being rushed off their feet. Nurses, healthcare assistants, cooks, cleaners all super nice. Surgeons/doctors all fully explained everything to me at all stages and apologised for the delay in getting the op (not needed, as I understand higher priorities come in emergency departments). The follow up after care appointment was also excellent and not too much waiting (early in the day appointment). Xray, surgeon follow up, physio all fully explaining what was happening. Only gripe is the lack of ability to cancel a follow up appointment - phone line not answering and can't cancel online (a later duplicate appointment was made so the other is now superfluous!).
Visited Orthopaedics on October 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 10 January 2024
Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Best Wishes Karen
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Review titled Faultless, seamless delivery of true personal care
by RJCC - Posted on 06 October 2023
Went in for gall bladder surgery recently & want to express my sincere gratitude and appreciation. Absolutely everyone within the team without exception were exemplary. From the warm welcome by reception, the informative and effective admissions admin by the HCAs, the attentive service from the auxiliary staff, the super-friendly and reassurance of the ODPs & anaesthetist, and the professional care of the surgeons - faultless, seamless delivery of true personal care. The team are an absolute credit to their professions, and to the NHS, making what could be a very worrying anxious visit into a very positive overall experience from start to finish. I really wanted to personally thank each of them on my way out but due to pain & nausea my partner took me straight out in a wheelchair. Please pass on my genuine thanks to the whole team, everyone was so kind, caring, thoughtful and helpful.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 October 2023
Dear RJCC, Thank you for your kind words about your care and treatment whilst in hospital having your gall bladder surgery. I am so pleased you had such a faultless and seamless experience that is exactly what we endeavour to do for every patient that we come in contact with. Kind regards Patient experience Team RDUH
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Review titled Blue lighted into hospital
by Cheltonian - Posted on 03 November 2023
I collapsed in my hotel room in Sidmouth and was brought in to Exeter hospital by ambulance with blue lights. Handled within A&E I later collapsed twice loosing a lot of blood and ended up in recuperation. From here, I eventually ended up in Okemont Ward. My treatment throughout my 8-day stay was excellent and I was treated with compassion and civility throughout my time and believe that I am alive due the the considerable skill and ability of al staff for which I am most thankful.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 November 2023
Dear Cheltonian, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am so sorry to hear you had such an awful experience which ended with you being admitted to Okement ward and subsequently staying for 8 days. I am delighted to hear that you are happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Amazing service
Rated 5 stars out of 5
by Christine Bennett - Posted on 05 September 2023
I saw the ENT team in A and E today. The doctor was so kind and professional, very thorough questions and very helpful advice following diagnosis. Many thanks to her and her team.
Visited Ear, Nose & Throat on September 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 07 September 2023
Dear Patient Thank you for taking the time to leave feedback for our ENT service. I am glad to hear that you found the doctor kind and helpful. I will ensure that your thanks is shared with the team. Kind regards Lisa
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Review titled Faultless care
Rated 5 stars out of 5
by Olivia Daly - Posted on 09 September 2023
I simply cannot fault the service I received at the West of England Eye Unit. My optician had referred me for an urgent (not emergency) appointment, which I received within two weeks. On the day of my appointment I was in and out within two hours, including sight check, dilation, scans and consultation. The ophthalmologist was extremely thorough, and patient with my questions. I'm so impressed by the calm, friendly staff and the state-of-the-art equipment... this department represents the very best of our wonderful NHS.
Visited Ophthalmology on September 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 29 September 2023
Dear Patient Thank you for taking the time to leave feedback following your recent urgent appointment. It is lovely to hear that you had a positive experience and you found the consultant thorough and patient, this is what we would wish for. I we forward your feedback to the team, who I am sure will appreciate it. Kind regards Lisa
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Review titled You made a real difference this morning.
by silverwareex75 - Posted on 04 October 2023
I just wanted to log the kind efficient care my 85 year old mother-in- law, who was nervous about the procedure, received . The care was outstanding - in particular the nurse who took all the details and the registrar who explained the procedure. A model of kind care, attention to detail and utter professionalism, and clear empathetic communication throughout. I have failed to get names, but thank you, you made a real difference this morning.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 04 October 2023
Dear Silverwareex75 Thank you for taking the time to update us following your mother-in-laws visit to Endoscopy. I am glad to hear that she found the team kind and caring and this helped to alleviate any worries she may have had. I will pass your feedback on to the team, who I am certain will appreciate your kind words. Kind regards Lisa
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Review titled Great care
by Lesbo58 - Posted on 28 September 2023
Visited the glaucoma unit at Heavitree and cannot praise them enough. The receptionist was friendly and helpful. I didn't have to wait too long between tests and these were conducted in a professional and efficient manner. My diagnosis and options were explained clearly and I left the unit confident about my future care. A big thank you to all the staff for all your help and for a seamless experience.
Visited September 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 29 September 2023
Dear Lesbo58 Thank you for taking the time to leave feedback following your recent appointment. It is lovely to hear that you felt your appointment went well and you left feeling confident. You comments will be shared with the Heavitree Team who I am sure will appreciate your feedback. Kind regards Lisa
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Information supplied by Royal Devon University Healthcare NHS Foundation Trust