Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Visit to A & E-they all deserve medals
by ajh7 - Posted on 16 November 2023
Following a colonoscopy procedure we had to make an emergency visit to A & E. Although extremely busy in the A & E the staff were wonderful. My husband had an episode after going through triage and then the staff were wonderful and dealt with this immediately and all of a sudden we were surrounded with care. Hats off to all the staff, from doctors, nurses, admission staff and cleaners to make the unit run so smoothly. Allowed home after several hours of tests etc. They all deserve medals for the care and work they do.
Visited November 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 November 2023
Dear ajh7 Thank you so much for taking the time to leave such lovely feedback. I am glad to hear that when you were experiencing difficulties you felt that you were surrounded with care. I will pass your feedback on to the A&E team, I am sure that they will appreciate it. I hope that your husband is recovering well. Once again, thank you for your feedback. Best wishes Lisa
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Review titled Incredible treatment
Rated 5 stars out of 5
by Jess Carter - Posted on 18 December 2023
Recently sent for hysteroscopy as a bit of an emergency. The whole process was streamlined right from referral through to the nurse doing assessments, so that the actual day went smoothly. I felt like the process ran like a very well oiled machine with dedicated staff at every turn. My treatment in theatre was amazing as was my aftercare on the Wynard ward. Staff and students who were at the procedure came to the ward to see how I was and they were just the most lovely people. Nothing was too much trouble and I felt like I had 5 star care, that you would not have received at a private hospital in my experience. Luckily my health scare was ok and the mycare app made this very easy to see all of the documents and results. I had my results back very very quickly. I can’t speak more highly of the staff on the ward that day - we were all put at out ease and extremely well looked after. This experience has reassured me that coming into hospital can be made so much better with staff like this. The whole women’s health experience was really excellent and I want to thank them so much.
Visited Gynaecology on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 21 December 2023
Dear Patient Thank you for leaving such kind feedback. We understand that it can be stressful to be admitted in an emergency and to hear you describe the teams as a well oiled machine is appreciated. I will pass your kind comments on to Wynard Ward to be shared with the team. Thank you again for taking the time to leave feedback. We wish you a speedy recovery. Kind regards Lisa
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Review titled Superb service
Rated 5 stars out of 5
by Janet - Posted on 16 November 2023
I simply cannot fault the service I received at the West of England Eye Unit and also the 111 service. 111 referred me as an emergency appointment. I received the phone call from the eye unit within 30 minutes of my 111 call, as advised and my appointment was arranged for the next day. I was seen on time, had drops, scan, photo and saw the doctor all within one hour. They were are very thorough and professional. Excellent service by our amazing NHS
Visited Ophthalmology on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 November 2023
Dear Patient Thank you for taking the time to leave feedback, it is appreciated. It is lovely to hear you describe your swift experience following your 111 call. I will share your kind words with the team and wish you well in your recovery. Best wishes Lisa
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Review titled Pain management call
by Feathers - Posted on 06 December 2023
Been dreading this. Was ready for a lecture on the evils of medication. Had seen my Mother have a terrible experience years ago. I was wrong. I felt listened to. I didn’t feel patronised. I’m no longer scared of them! Thank you.
Visited November 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 14 December 2023
Dear Feathers Thank you for your feedback. I am so glad to hear that your appointment went well and it was better than you anticipated. It is lovely to hear you say that you felt listened to in a non-patronising manner. This is what we strive for. I will pass your feedback onto the team. Thank you again for taking the time to get in touch. Kind regards Lisa
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Thank you to the Acute Oncology Nursing team. You are all incredible people! We are so lucky to have you in our community. The Cherrybrook, chemo nurses and also Drs. As well as Yeo ward nurses. Thank you for everything you do for all of us.
Visited Cancer Services on November 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 27 November 2023
Thank you for taking the time to share your experience at the Royal Devon and Exeter Acute Oncology department. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback, I will ensure your message is passed to the team. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Breast Clinic needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
I attended the breast clinic after being referred by my GP. The only positive from my experience is that I was seen quickly - I think the rest my review might explain why. The staff member who was performing the scan cut me off when I was explaining my symptoms, scanned one small area of my breast for max 20 seconds, told me I didn’t have cancer and that that’s all they care about, before leaving the room without checking if I was satisfied that me concerns had been resolved (which they hadn’t). This staff member may be the best radiographer in the world, but that doesn’t matter a jot if their patient doesn’t leave feeling reassured. 1. By cutting me off I felt like they were rushing, didn’t care and didn’t fully understand my concerns. 2. By scanning for no longer than 20 seconds I felt like they were rushing and not being thorough in their examination and may have missed something. 3. Normally in ultrasound scans the radiographer lets you view the screen while they’re scanning which offers a bit of extra reassurance, but they didn’t do this. 4. When I told them I didn’t feel reassured as I felt there must be an explanation for my symptoms, they said they only care about cancer. There are lots of conditions that aren’t cancer but may still need monitoring or follow up, so by saying this I felt they were being dismissive. 5. After they had finished the 20 second scan, they left the room without asking me if I was happy or if I had any questions. Women feel especially vulnerable when going to be examined on an intimate body part and they should feel like they’re in safe hands and the clinicians should be respectful, thorough and allow the patient to leave feeling completely reassured. In my experience, it was rushed, slap-dash and patronising and whoever runs this clinic should be reviewing the whole process and in particular what level of care is being provided during ultrasound scans.
Visited Breast cancer services on October 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 October 2023
Dear Patient Thank you for taking the time to leave feedback. I am sorry to hear that you felt rushed on your last appointment and that you didn't leave feeling reassured, this is not what we would wish for. Due to the anonymous nature of this feedback I am unable to fully comment on your experience, however if you still have outstanding concerns please contact our PALS team on rduh.PALS-eastern@nhs.net. The PALS team will be able to liaise with the service for you and respond to any outstanding questions you may have along with forwarding your feedback. Thank you once again for contacting us. Kind regards Lisa
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Review titled Fantastic experience from start to finish
by KG56 - Posted on 23 October 2023
Fantastic experience from start to finish. The process was extremely efficient and all the staff were kind, caring and friendly.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 23 October 2023
Dear KG56, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Care after A&E admitted
by Timcx23 - Posted on 07 November 2023
I had a high pulse rate and called 111. They said I must go to A&E at RD&E Exeter as quick as possible and had a 16:00 hrs slot booked. They saw me at about 16:30 and I was it was quickly determined that I should be admitted for diagnosis and treatment. I was moved the Acute Medical Unit West and given suitable drugs. The staff care was exceptional and I was reassured that I should be fine. I am 77 years old and haven't experienced hospital care for over 70 years! The consultant explained everything the next morning and I improved and was allowed home on the Sunday evening with a new drug regime that seems to be working fine. I have joined the MY Care online scheme and am amazed at the help available.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 08 November 2023
Dear Timcx23, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I do hope you are well on the road to recovery now. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Review titled Trying to check in for a scan, reception was shut.
by Patient whoxant walk far - Posted on 18 October 2023
This evening I visited the Royal Devon & Exeter Hospital (Wonford) CT Department Mobile van for a scan. I was asked to report to a blue portacabin where ‘our receptionist will check you in’. The cabin was shut and there was a note on the door saying, ‘ report to scanning reception’ in the main hospital’ I went into the women’s hospital where someone was kind enough to walk me to the ‘scanning reception’ all the length of the building where they gave me a ticket and a map to walk the length of the building again. Which I was in too much pain to do and I was then kindly in a wheelchair back to where I had started. There was another lady who could not see what she was supposed to do and had to walk the same distance. It is unacceptable to make people who are in pain to walk this kind of distance and leave them so poorly supported, I found the whole experience very upsetting and disempowering. I have no complaints with any of the staff who were all unfailingly kind, it is the admin and lack of plan B and consideration for the patient/customer that is depressing, I no longer feel safe with the NHS.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 18 October 2023
Dear Patient whoxant walk far Thank you for taking the time to leave feedback. I am sorry to hear of your recent experience when you visited our mobile CT scanner. I have discussed your feedback with the Administration Service Manager for Diagnostic Imaging. They have informed me that usual practice is to avoid booking any patients with mobility issues into the mobile CT scanner due to the distance from check in. Usually the appointment letter will ask patients that experience mobility issues to contact the bookings team so that an alternative appointment can be scheduled that doesn't involve the longer walk to the mobile scanner. We are aware that there was a recent administration error that meant this request was not included within some letters. We would like to apologise for this and your resulting experience. The letter has now been rectified to stop this being repeated in the future. We would like to thank you once again for your feedback and your kind words about our staff in the department. Best wishes Lisa
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Review titled Women's Health
by junemf34 - Posted on 10 November 2023
Following a routine smear test at my GP surgery the results came back showing abnormal cervical cervical cytology high risk. Within 2 weeks I was seen in the Royal Devon Women’s Health department where laser treatment (Lletz) was advised. Within a further 2 weeks I was back seeing a gynaecologist and having the treatment and within days the results came back with the all clear. Naturally this was quite a worrying time, the nursing staff and the Dr were kind and compassionate relating to me as a real person giving reassurance but also been open and honest in response to my questions. Given all the media coverage about long waiting lists in cancer services I was pleasantly surprised by how responsive the Royal Devon Women’s Health Department was with my care. Waiting for test results and appointments can be very stressful so full marks to this hospital for giving such compassionate and timely care.
Visited October 2023
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 November 2023
Dear Junemf34, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital, (Centre for Women's Health),I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. I am pleased to hear you have had your treatment and the results are positive. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
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Information supplied by Royal Devon University Healthcare NHS Foundation Trust