Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ongoing urology care - thanks to a great team
by RobinG - Posted on 13 July 2023
In contrast to a dreadful experience I had last November in a certain ward in the Trelawny wing it is a pleasure in contrast to give feedback at the opposite end of the scale. I have had an ongoing urology problem for over a year now but the urology dept etc. have been great. On 2 recent visits one for a follow on op. and then 3 weeks or so later for a clinical follow up all the staff were absolutely great. The staff on arrival put me at ease and were so helpful. The anesthetist and the surgeon carefully explained everything and were so re-assuring. The prep. nurse and others were all so helpful and friendly as well as professional. The op went well despite it being more difficult than anticipated. A big thank you to ALL of that team. The recovery nurse was also really caring and re-assuring. The follow on at the clinic on fl 2 was also great. Friendly re-assuring welcome on arrival. The clinician who saw me was great, efficient, but friendly and re-assuring - all of which helped put my concerns at rest. She taught me well how to do the needed procedures I have to do at home and I have been able to do this without any problem. She gave the me supplies I needed for the next few days, ordered the follow on supplies right away (they arrived next day!) and got the follow-on appointment sorted out right there and then. Right from the start the urology dept. have been great. Not forgetting as well the lovely consultant's secretaries who patiently and cheerfully answered by phone calls. I get the distinct impression that here is a good team that works well together and all of them have their patients well-being at heart. That should be the case everywhere in the hospital but sadly my experience in Dec showed that is not the case when I was shoved out is a disgraceful manner when not yet fit to be discharged. But that was NOT the urology dept responsible for that I might add. They are top notch and it is a delight to be able to leave a positive feedback for them. A great team and thank you to everyone. Another appointment soon and I know |I will get the same great care.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 July 2023
I am replying with regards your second follow up appointment. Thank you so much for taking the time to write about your experience with us here in the Urology Clinic. We strive to offer a positive experience so reading your response was really lovely and I am delighted that you felt well cared for and reassured on your visit to us. Many thanks again Alaina Sister, Urology Diagnostic and Treatment Unit.
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Review titled Dermatology Dept Treatment
by skykj56 - Posted on 12 July 2023
I had a Basal Cell Carcinoma removed recently. The appointment time was perfect because there was no traffic; usually getting to and from the hospital is very difficult because the roads are so busy. I was seen bang on time and the team were very friendly and caring, putting me totally at ease. Everything was clearly explained and the procedure done quickly and efficiently. I was given all the aftercare information I needed.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Hello skykj56 I am so glad that everything went well and we managed to make you feel at ease. The traffic is always a concern for patients and we do try to give a little extra time for patients if we can. Procedures are very short time slots so it can be difficult sometimes. We hope you are recovering well and thank you for getting in touch and leaving feedback. We can only make changes if we know how the service is affecting the patients.
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Review titled Very happy with the service
by phoenixqr87 - Posted on 18 August 2023
Arrived early for appointment @ 2pm Called in early to be seen. Both were friendly, asked a few question and gave me a quick eye test. Then they quickly set to work to remove the piece of metal from my eye which was removed on the first attempt. Very happy with the service and nurses involved.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 August 2023
Dear phoenixqr87, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you found both staff to be friendly and efficient, removing the metal foreign body on the first attempt!! Glad that you are happy with the service provided. Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Lovely hospital
Rated 5 stars out of 5
by Anne - Posted on 09 July 2023
On Friday the 7th July my husband had a heart attack at work which a ambulance was called for him that took him right to the hospital who had to put a stent into him to unblock his arteries has one was blocked if it was not for all the lovely medical staff my husband would not have been here now and all the staff on the ward he is on are so lovely I cannot thank you all so much for saving my husband life x
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 July 2023
Thank you for taking the time to send such lovely feedback to the cardiology team following your husbands emergency admission. We hope he continues to recover well and we will pass on your kind words to our team, With kind regards Sarah Wingfield-Bunt Sister for Coronary Care at RCHT
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Review titled They have been there for me all the way
by decemberjx45 - Posted on 20 July 2023
I was admitted as an emergency with agonising stomach pains to RCH Treliske. A large cyst on my ovaries was found and I was moved to Eden Ward. The ovaries and tubes were removed the following day. The care was absolutely wonderful from all concerned, consultants, doctors, nurses and ancillaries. I was of course very concerned and each and every person I came into contact with was kind and caring, and all my questions addressed. All staff were clearly working under extreme pressure, but they all took time to ensure care. Having been discharged, a while later unfortunately I was contacted re the test results, which showed cancer. A few days later I had an appointment in gyno/oncology at RCH. The consultant was kind and fully explained and answered all my questions in a manner I could understand, and I was then fully briefed by the liaison nurse. Of course I was frightened, but, the the care shown, the time spent and the clarity of the options/procedures made me feel both reassured and 'taken care of'. Obviously still a long way to go with surgery/scans and chemo, but RCH has been there for me all the way, and I have faith that they be with what's to come.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear decemberjx45 Please accept my apologies for the delay in responding to you and thank you for taking the time to leave such positive feedback, especially when you are processing such frightening news. I am very sorry to read that your tests showed cancer and I sincerely hope that you continue to receive all the support and care that you need. It is very reassuring to hear that you were treated so kindly, that the care you received following your emergency admission was so good and that the follow up care from the Gynaecology Oncology team left you feeling reassured and cared for. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team that cared for you on admission and with those that followed you up in the Gynaecology Oncology appointment. Thank you again for taking the time to share your experience and I wish you all the very best for your on-going treatment. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled The unit was calm and relaxing.
by guidekw59 - Posted on 24 August 2023
I was invited to the EEU quickly after referral to investigate some optical issues that affiliated me suddenly The unit was calm and relaxing. The unit provided me with great care.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 August 2023
Dear guidekw59, Than kyou for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you found your experience whilst here in the Eye Unit to be calm and relaxing. It is great to hear that you feel you were provided with great care. I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled The eye unit at RCH
by The eye man - Posted on 20 July 2023
They staff in the eye unit where fantastic. They put me at ease and supported me all the way through my appointment. 5 stars to the team.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 July 2023
Dear The eye man, Thank you for taking the time to leave feedback for the Eye Unit. I am delighted to hear that you found the staff to be fantastic, and that they supported you and put you at ease. I will be sure to pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Fantastic service received
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I visited with my young daughter to ED on the 15th July and the three staff that we all met were excellent . The receptionist was friendly and welcoming, the nurse brilliant with my daughter and the doctor came much much more quickly than I expected and was very helpful, explained the problem, gave us a prescription really quickly and made sure we got to the pharmacy before it shut. All exceeded my expectations, we were in and out within 90 mins. I’m very grateful for the incredible service all of the staff at Treliske provide and we are very lucky to have the NHS. Thank you!
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Good afternoon Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased that all the staff you encountered were friendly, welcoming and helpful and that you were seen sooner than you had expected. I hope that your daughter is recovering well. I am writing to you as a member of the Patient Experience Team but, I will ensure that your kind words are forwarded on to the Emergency Department team. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled A much nicer experience
by Chip824 - Posted on 06 July 2023
After being very nervous, was put at ease, the staff lovely, patient and caring, a new scanner so less claustrophobic, a much nicer experience. 10 out of 10.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 July 2023
Dear Chip824 Thank you for taking the time to feedback about your visit to the new MRI scanner. The MRI team were hoping that the new equipment would be a far better experience for patients and we are really pleased that this is now evident in the feedback we are receiving. It makes the last few years of meticulous planning all the more worthwhile! All the very best. Glenda Shaw
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Review titled Would have been more comfortable under an anaesthetic
by Emma 73 - Posted on 09 June 2023
I had this procedure as an outpatient. Whilst the staff were all amazing I cannot help thinking this procedure would be more comfortable done under an anaesthetic. I was given gas and air to assist whilst having the hysteroscopy carried which was necessary, however I’m surprised the option of a general or local is not offered as I would have definitely opted for this. Again, I cannot fault my gynaecologist and the nurses who assisted they were absolutely professional and caring.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Dear Emma 73, Thank you for taking the time to share feedback about your hysteroscopy, and thank you for your kind words regarding the gynaecologist and the nurses. It is always good to hear that our teams are so professional and caring. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive and intimate procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. I am sorry to read that the option of a general or local anaesthetic was not offered and I will ask the team to review this. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Information supplied by Royal Cornwall Hospitals NHS Trust