Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Dedicated and friendly
by melonkk97 - Posted on 09 June 2023
Went on for my first appointment due to a problem with my left eye. When I was seen by the scanning photographer it was clear I had wet AMD. As it was at a very early stage she arranged for me to see the doctor straight away. The doctor then started me on treatment and I had my first eye injection. I just have to say how good the staff were, dedicated and friendly, very well done.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 June 2023
Dear melonkk97, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that the photographer went above and beyond, and managed to get you seen by a doctor. I am also delighted to hear that the doctor managed to start you on the correct course of treatment and you had your first eye injection! I will be sure to pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Fantastic staff
Rated 5 stars out of 5
by Diana Saxton - Posted on 07 June 2023
Cannot praise the service enough everyone was so kind and helpful, very efficient service, very proffesional, very anxious about my surgery but soon put at ease, such lovely caring staff,thank you.
Visited Dermatology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 June 2023
Good afternoon Thank you for taking the time to share your lovely feedback with us. I am so pleased that you were put at ease whilst being anxious about your procedure and that all the staff you encountered were so caring. I am writing to you as a member of the Patient Experience team but I will ensure your lovely feedback is shared with the relevant team. Thank you, again for taking the time to share your kind words with us. Thank you Megan
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Review titled I had no chance to ask anything
by Janej94 - Posted on 16 June 2023
After breaking my wrist at home and having a back slab plaster on, I was given a follow-up appointment at the Fracture Clinic in Treliske. Even though I was still very swollen, I was sent on arrival to have a new cast put on and have an x-ray. The waiting time then to see doctor was over 2 hours, which I understand as it was very busy. But when I did see the doctor they were concerned as I did not have much movement in my fingers or my thumb. The doctor wished to examine it without the cast, so I went and had the cast removed and came back in just a sling. My arm was already really painful and this obviously didn't help, but I understood that the doctor was trying to be thorough. The doctor checked it over,called the consultant to to look, who said it would probably improve over time, so went back and got another cast on and another x-ray. Which I did again in a great deal of pain. Waited again to see doc, who them informed me that my bone had moved,and was back to what it was at the original break. The doctor went to ask consultant again. The consultant came back, took me theirself to the plaster room where they and plaster man manipulated my wrist back into position with no pain relief whatsoever! Then had a 3rd x-ray and was told to go home and they would check the x-ray. I have a follow-up appointment at West Cornwall Hospital, but I had no chance to ask anything about my care plan, how long I'll be in plaster, my concerns about my joints (I have 2 types of arthritis, for which I swim every week). I only have a number in case of emergency and no idea who I can turn to for answers. It felt very much like a conveyor belt for patients - all treated the same as this is how we do it. No thought for a widow in pain, living alone who has never has a broken bone before! So I went in with questions, ended up with a re- broken wrist and very little help or care.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 June 2023
Janej94 I am sorry to hear that we didn't meet your needs on your recent fracture clinic visit. If there is anything specifically to feedback regarding your experience in Clinical Imaging (x-ray), I would be more than happy to talk to you. It would be helpful for you to contact the Patient Experience Team so that we can look at your enquiry in more detail. They can be contacted on 01872 252793 10am - 4pm or via email rcht.patientexperience@nhs.net Best wishes Glenda Shaw Clinical Imaging
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Review titled Really not happy with how I was made to feel
by claired0205 - Posted on 04 July 2023
I had a video consultation with an occupational therapist and I am very disappointed in this. I was added to the list last year and got an appointment last week as GP expedited me so was given an appointment with occupational therapist, no questionnaires were sent out prior to the appointment and I am left feeling very angry at how the appointment went. I was more or less told that my symptoms were due to other illnesses I have but these are well under control and all blood tests show this. I was more or less told it’s because I’m overweight that is causing this, they said they thought it was sleep apnea, how can you offer a service that is done via video link and not even a full medical history to be done, just because I’m on the list for weight loss surgery doesn’t mean that my symptoms are related to weight. The reason I gained so much weight is because I am so totally tired all the time that any sort of exercise is just far too much! This service needs to be looked at and if you don’t have doctors or consultants then perhaps you should not be running a service. Really not happy with how I was made to feel on this appointment.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 July 2023
Dear claired0205 Thank you for taking the time to share your story with us. I was saddened to see that you had such a negative experience with your Occupational Therapist and that you left your appointment feeling angry. if you would like to raise your experience as a concern or a complaint, please contact the Patient experience team. They can be contacted via email rcht.patientexperience@nhs.net or, if you would like to speak to a complaints officer directly, please call 01872 252 793 where the lines are open 10-4, Monday to Friday. A voicemail is in operation outside of these times and calls will be picked up the next working day. Thank you for sharing your story with us and I am sorry, again, that your experience wasn't a positive one. Thank you Megan
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I attended today for a CT scan. The very professional and caring nurse put me at ease and explained the process and how the scan would all work. So very reassuring and felt that every care was being taken for my well-being . Thank you very much for taking down my anxiety and it was all over so quickly!
Visited Imaging services on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 June 2023
Thank you so much for sharing this feedback with us, we work hard to make patient care a priority and I am pleased we were able to make your CT experience a positive one. I will ensure your feedback is passed on to our team. Best wishes Florence Weatherly Interim CT Team Lead
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Review titled Outstanding Care
Rated 5 stars out of 5
by Kevin Matthews - Posted on 06 June 2023
Had my second cataract today and from the waiting list staff through to the reception staff, the nurses and theatre staff to the consultant were very welcoming and informative which instantly puts you at ease. Everything was explained throughout the procedure in a very understandable way. Quite simply, they were all amazingly fantastic and are an immense credit to the trust. I have no hesitation in recommending this absolute painless procedure to anyone who may have concerns. Please pass on my heartfelt gratitude and thanks to all concerned. Thankyou.
Visited Ophthalmology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 June 2023
Good afternoon Thank you for taking the time to share your wonderful feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that all the staff you encountered on the day of your procedure were welcoming and informative which put you at ease. I am also pleased that your procedure was painless, and that you would recommend it to others. I am writing to you as a member of the Patient Experience team but will endure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your feedback with us. Thank you, Megan
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Review titled Could not have been better.
Rated 5 stars out of 5
by Jeremy Le Vine - Posted on 14 June 2023
All 4 staff involved in my treatment were just brilliant. Kind, caring and totally professional. Thank you so much.
Visited Dermatology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 June 2023
Good morning Thankyou for taking the time to provide us with your lovely feedback. I am so pleased to see that all of the staff you encountered during your treatment were so kind, caring and professional. So that we can ensure your kind words are sent to the correct team, please could you let us know which department your feedback is referring to? To do this, you can either reply to this story or pop us an email at rcht.patientengagement@nhs.net. Thank you, again, for taking the time to share your feedback with us, Thank you Megan
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Review titled Everybody was so kind
by zulujh89 - Posted on 27 June 2023
I took a friend to the Dermatology unit at Treliske to have a cancer on his nose and head removed and everybody was so kind. It took an hour but we were given teas afterwards. Thank you so much dermatology team.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 July 2023
Hello zulujh89, thank you for taking time to write some feedback following your recent appointment at Dermatology Unit. I am glad that it was a positive experience and you found the team kind and helpful. Receiving feedback helps us to know that we are making a positive impact on our patients at what can be a scary time so thank you again for taking the time and we wish you all the best for your future
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Review titled Hand laceration repaired in theatre
by Loyaltothefoil - Posted on 12 June 2023
I was admitted to trauma unit 1 for 24hrs where the staff were excellent, working tirelessly through out their shifts, nothing was too much trouble. My sleep wasn't helped by a mattress inflating every 10 minutes but staff did try to help with he issue. The weekend trauma team could easily of left my procedure to be done until the next day but they worked hard to get me on the end of the list. The theatre staff were fantastic and made me feel at ease after a very stressful day, in particular the female ODP (who's name I didn't remember) and Dave the anaesthetist. Oliver the surgical registrar was very accommodating, patient centered and was more than happy to talk through any questions. The operation went smoothly, I had a regional block which worked very well and the surgical team facilities a prompt discharge soon after which was much appreciated! Huge thanks to everyone involved in my care!
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 June 2023
Thank you for taking the time to express your kind feedback, I apologise for the delay in response. I am pleased to read that you thought the staff were excellent, hardworking, and attentive. It is great that the staff helped you feel at ease during a stressful time and the registrar was able to accommodate and provided a person-centred approach by answering your questions and discuss your concerns. I’m so glad to read that your operation went smoothly, and you were able to be discharged in good time. I am writing to you as a member of the Patient Experience team but I will ensure your kind words are forwarded on to the relevant team. Thank you again for your fantastic positive feedback.Best Wishes. Zoe - Patient Experience Administrator
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Review titled My experience after a fall
by leopardpy56 - Posted on 21 July 2023
I was an inpatient at the Royal Cornwall Hospital in Truro. I was originally admitted due to requiring surgery. However after having my surgery I experienced what I was told as delirium. I was confused, agitated and anxious, this caused me to fall on the ward and sustain an injury. After my fall I was frightened and confused. I was unsure what happened and why. I felt alone. Staff on the ward were rushed off their feet, they supported me and checked I was okay but there was no follow up or support after this. Everyone seemed to care more about completing paperwork than asking me how I was feeling. I was scared to move, scared to ask for help if I needed something, and scared I was going to fall again. When I was well enough to go home. I was waiting in reception for my wife, I felt reserved and lost a lot of confidence from my fall. Everything around me felt overwhelming and I became anxious and tearful. A young member of staff who was dressed in a navy uniform walked past me and noticed I was upset. They asked if I was okay and if they could help me. They listened to my experience, how I felt and I felt heard. They were the only person who followed up and asked how I felt after a fall and if there was anything they could support with to help build my confidence. It is a shame I did not have the opportunity to share my story with them following my fall on the ward instead of when I was discharged to go home. As I felt this could have improved my patient journey after such an awful experience. I cannot remember what department they work in or their specific job role, but I wanted to thank them from the bottom of my heart for taking the time to sit with me, show compassion and empathy and sharing a smile. Their support and knowledge was very valuable and because of them I felt safe and reassured when leaving the hospital.Thank you. You are a ray of sunshine and brightened one of my stormiest days.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 August 2023
Dear leopardpy56 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I was saddened to see that you didn't receive any follow up support after your fall which resulted in you feeling scared to move or ask for help. I am sorry that you were left feeling overwhelmed and anxious as you were waiting for your wife in reception. I am relieved that, whilst you were feeling tearful, a nurse noticed and came to sit by you making you feel heard and supported. I am so pleased that this helped build your confidence. I am writing to you as a member of the Patient Experience team but I will ensure your story is shared with the relevant team. Please could you let us know which ward you were discharged from so that we can forward your story on to them? You can do this by replying to this story or sending us an email at rcht.patientengagement@nhs.net Thank you, again, for taking the time to share your story and for your kind words. Thank you Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust