Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
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Review titled I felt cared for and about
by London66 - Posted on 21 July 2023
My pre treatment and Selective Laser trabeculoplasty: I was asked my date of birth and address. Given 3 different eye drops. The nurse was very friendly and answered any questions I had. The next professional had a friendly chat first then asked me if I had any questions about the treatment and put me at my ease. The treatment by laser was pain free and only took minutes on each eye. A follow up eye drop was given 1/2 hour later as well as the one given once more before treatment. A third professional gave me more eye drops to check if the pressures had been affected adversely by the procedure. A prescription was given for anti inflammatory by the second professional. Eye drops which was filled by the hospital pharmacy. All in all I felt cared for and about.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 July 2023
Dear London66, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you had such a positive experience whilst in the Eye Unit, and that staff made you feel at ease and cared for. I will feedback to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Excellent service
by serpensxn44 - Posted on 17 October 2023
Excellent service from the eye tests to the guy who arranged for me to go to Treliske for an operation on my eye. All staff very skilful in their work and pleasant. 10/10 in all aspects.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 October 2023
Dear serpensxn44, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you feel you have received an excellent service throughout your journey in Ophthalmology. It is great to hear that staff are pleasant and skilful, and you would rate us 10/10! Wow! I will be sure to pass your positive, encouraging feedback to the team. Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Endocrine services
by Tiljz86 - Posted on 27 July 2023
I feel I have had abysmal care from this service in the last 3 years. I have spoken to the consultant twice in 3 years. It has taken up to 5 months to receive a letter where someone has completed a virtual review and instigated a change in medication. I have now been given too high a dose of medication and now experiencing symptoms of hyperthyroidism and hypothyroidism. This is making me feel incredibly unwell, where I have had to take time off work I can’t afford. The endocrine nurse is off sick and it seems there is no one willing to help. I have to wait until they return which is an unknown time period. A 5 minute telephone call from someone else i.e. the consultant apparently is not possible. I’m now going to be waiting another long period of time
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear Tiljz86 Thank you for taking the time to share your story with us. I am saddened to hear that you have had such a negative experience with the Endocrinology department. I am sorry to see that you have had a lack of communication over the last 3 years and that the change in your medication has resulted in you having symptoms that are making you feel so unwell. It also saddens me to see that for feel no one is willing to help whilst the Endocrine nurse is off sick. If you would like to log this as a complaint or a concern, please contact our Patient Experience team on 01872 252 793 or via rcht.patientexperience@nhs.net. Thank you, again, for taking the time to share your feedback with us and I am sorry to hear that you have had such a negative experience. Thank you Megan
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Review titled A caring attitude and expertise.
by Toxopholite - Posted on 15 August 2023
I was on holiday and had reason to call the ambulance who took me straight to the hospital. From the moment at which the ambulance arrived and I was sent home after 4 nights I could not praise and thank all the staff whom I came into contact with enough. Everyone one of them were brilliant with the right kind of caring attitude and expertise. So a huge thank you to all the staff who cared for me.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 August 2023
Thank you so much for taking the time to post this wonderful story. I am the service manager for cardiology and have shared your kind words with the team who looked after you during your recent admission. We do hope that you are now fully recovered and wanted to let you know that positive words such as yours make an enormous difference to us.
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Review titled Thank you
Rated 5 stars out of 5
by Tom Smith - Posted on 27 July 2023
Was taken to A&E yesterday following a head injury. It was busy but the medical staff were first rate and I can't thank you enough. When really needed the NHS are the absolute model of care and attention - thank you
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 August 2023
Good morning. Thank you for wonderful feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you experienced a head injury, however really pleased that the team in the Emergency department provided a satisfactory service and gave you the treatment you required. It is so lovely to read that you were given care and attention you needed. I will be delighted to forward this wonderful comment to the department for their attention. Thank you again for taking the time to write your kind message and I hope you are feeling better. Best wishes, Zoe - Patient Experience Administrator.
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Review titled Put me at ease every time
by The Gingerone - Posted on 27 July 2023
Have been having eye injections for past 8 months, quite scary for me but from the first time I had it done to my appointment today the two nurses who performed the procedure have made it painless and totally put me at ease every time. I always come away wondering why I was nervous in the first place. Lovely ladies, both stars! Thank you
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear The Gingerone, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you have found your experiences within the Eye Unit to be positive ones. You were right to be nervous in the first place as it is very daunting thought however it is lovely to hear that the staff really put you at ease and you no longer feel this way. I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Amazing staff and care
Rated 5 stars out of 5
by Jade - Posted on 11 July 2023
We visited on the 11/7 in the early hours of the morning with my little boy whilst on holiday to Cornwall and the staff were exceptional. We were in and out in 90 minutes with all of the essential treatment. We were given a good description of my child’s illness and aftercare. The staff also gave my little boy a card from the staff for his birthday and a small token to take away. It’s the little things that make you smile when you are worried as a parent for your child that can brighten the your day. Exceptional staff and service. Thankyou to everybody that was working the night shift this day.
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 July 2023
Good afternoon. Thank you for your email. I apologise for the delay in response. I am writing to you on behalf of the patient experience team. I am really pleased to read that your child was able to receive the treatment and care they needed. I am sorry you needed to visit us whilst on your holiday, however glad the staff were able to provide the service your child needed and received a birthday card. Please could you confirm which department you attended so we can report this wonderful feedback to the relevant team. You can email us at rcht.patientengagement.nhs.net if you wish. I hope your son is feeling better. Best wishes Zoe - Patient Experience Administrator
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Review titled Wisdom tooth extraction
by Brend44 - Posted on 20 July 2023
I had my wisdom tooth removed today. The dental surgeon and nurses were very calming and reassuring. They made me feel at ease, with a painless and smooth appointment.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 July 2023
Dear Brend44, Thank you so much for taking the time and trouble to provide us with feedback following your visit to the department this morning. I am so glad to hear you were well looked after and that you were made to feel at ease during your procedure. I will pass on your kind words to the rest of the team. Kind regards, Lucie Baker (Unit Sister)
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Review titled Keep rowdy patients calm and quieter
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
Wanted a side room non available when taken to the heart department as an emergency. The ward was extremely noisy with older ladies chatting away obviously soon to be released. Why couldn’t the young nurses have enough common sense to have a quiet word with the ‘shouters’ to please keep it down especially with very ill patients being brought in?
Visited Cardiology on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 July 2023
Good afternoon Thank you for taking the time to share your story with us. I am sorry to hear that you have had a negative experience when you were admitted to the Cardiology ward. It must have been quite distressing to be on such a noisy ward whilst being so ill. Please could you provide us with the name of the ward you were on so that we can forward your feedback on appropriately. to do this, please reply to the story here or email us at rcht.patientexperience@nhs.net. Alternatively, you can raise this as a complaint with the Patient Experience team. They can be contacted on 01872 252 793 or rcht.patientexperience@nhs.net. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled Couldn't have had any better care
by cheetahmz47 - Posted on 25 August 2023
My overall experience from the time I walked in was amazing, staff were very attentive at all times. As I am a diabetic they kept a check on me regularly. Couldn't have had any better care. Nothing could have been better.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 25 August 2023
Hello Cheetahmz47, Thank you so much for taking the time to write about your experience in our Oral Surgery Department. It was so lovely to read that you have had a really good experience. I imagine that your diabetes can add an extra element of concern to any attendance at a medical appointment so, to hear that you also felt well looked after in that respect, is great to read. I will pass these lovely comments on to the whole team and I know they will be wishing you a very speedy recovery. Very best wishes and thank you again for this super feedback. It means a lot to us. Vanessa Deputy Sister on behalf of department sister Lucie Baker and the whole team.
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Information supplied by Royal Cornwall Hospitals NHS Trust