Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disabled without this service.
Rated 5 stars out of 5
by Tony King - Posted on 08 August 2023
I have been in need of hearing aids for many years and have nothing but admiration for the service provided by the Audiology Unit. Something of a Cinderella Service insofar as the general public profile is concerned as hearing loss is a hidden disability. I needed help when my hearing aids developed a fault and although the department has a long waiting list for assessments I was given an appointment and seen within a few days. Although my firast visit failed to remedy the fault I was then given another appointment, again within a few days and my hearing problems were resolved. Only those who have hearing loss will understand the isolating and depressing nature of not being able to communicate with friends and partners. I sincerely hope that this department will continue to provide a service to those with complex needs and continue to be staffed by professional practitioners. It really makes a huge difference to those in need to have such a service in an age when mediocrity and cost have become so prevalent.
Visited Audiology services (community) on August 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 August 2023
Thank you for taking the time to provide your feedback on our Audiology service. As a person who has hearing issues I can appreciate how isolated it can be when there is a problem which means you cannot hear as well as you should. It was lovely to read the Audiology department took care of you and were proactive when trying to find the problem and solution to enable your hearing aids to work again.
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Review titled The service was efficient, courteous and friendly
by caelumpm64 - Posted on 08 August 2023
My wife collapsed late in the evening. She had a serious stroke five years ago and another recently, so the local surgery in Boscastle advised I ring 999. From then on the response was very quick, first responders based at Tintagel within minutes and ambulance shortly afterwards. The responders and ambulance crew were very helpful, reassuring and carried out essential tests immediately, also managed to carry my wife down narrow stairs and tight corners to ambulance without mishap. Followed her to Treliske by car, finding her already scanned, tested and in a cubicle when I arrived. It was a lengthy wait for a doctor to discuss diagnosis and treatment, but understandably hospital staff were very busy at this time of year. I advise packing sandwiches and a good book. Overall the service was efficient, courteous and friendly in difficult circumstances and it was a relief to discover she was not badly affected and there are followup options conveyed to our doctor. Learning it was my birthday, I was offered biscuits with my cup of tea, but the care she received was the best present. Thank you all.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 August 2023
Dear caelump64 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that, when your wife to go Treliske, she was treated quickly. I'm sorry to hear that you had a a bit of a wait to see the doctor to discuss diagnosis and treatment. I am so pleased to see that you and your wife received such a high level of care and that the members of staff were courteous and friendly during such a worrying time for you. It is great that you were offered birthday biscuits with your cup of tea. I hope that your wife is recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
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Review titled Perfectly delivered message - firm and friendly
by GR234 - Posted on 12 September 2023
I fainted late in the evening while on holiday. Although I faint about once every 5 years on average, my family had not experienced this before and were quite distressed by my loss of consciousness so called Emergency Services on 999. They sent out an ambulance with paramedics who ran an ECG and other tests after which I experienced severe vomiting so the paramedics recommended that I be taken to the Royal Cornwall Hospital Treliske in the Ambulance for blood tests for indications of whether I had a heart attack. After blood tests at the hospital and further ECGs the Doctor said all were good but gave me a stern talking to in front of my adult son of the need to get to the bottom of why I faint. My son was reassured by the fact that he could hear the doctor discussing his proposed approach with a more senior colleague. The lecture I received from the doctor was perfectly delivered as a message from a young expert to someone who considers himself very fit for his age- firm but friendly. As a result I have followed up and will now have a pacemaker fitted.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 September 2023
Good afternoon. Thank you for your feedback. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you fainted whilst on holiday and required assistance. I can only imagine how distressing this must have been for you and your loved ones. I am relieved to read that the paramedics were able to assist you and perform an ECG and other tests which resulted to the decision to bring you to the hospital to be checked over and I am pleased your blood results were good. I'm glad to read the Doctor who cared for you was friendly and wanted to get to the bottom of your fainting spells and was able to provide you with the support you required and managed to arrange for a pacemaker to be fitted. I hope the pacemaker is helping and you are feeling the benefits from it. Hopefully you will be able to visit again for another holiday soon. Thank you again for your positive feedback. We as a trust value your comments as it helps us to learn and improve as a trust. I will be delighted to forward your comments onto the departments who provided care for you as I am sure they will be thrilled to hear that you received treatment and for your kind comments. Best Wishes Zoe - Patient Experience Administrator
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Review titled Biopsy on bottom lip
by listenmz57 - Posted on 02 August 2023
I went in for biopsy on lip. Made to feel very comfortable and well informed from start to finish. Went extremely smoothly. Very caring and compassionate. Thank you
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 August 2023
Hello listenmz57, thank you for taking the time to post feedback from your recent visit to Dermatology Unit Treliske, it always gives the team a boost to know that they are helping patients through what can be a scary time. I am glad that you felt comfortable and well informed throughout as that is the aim of the team. I wish you all the best with your healing and any future treatment.
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Review titled The service provided by your team there are excellent.
by scoreboardgq98 - Posted on 05 July 2023
I have been using the services of Treliske RCHT 'Ear Clinic' for quite a long time now. The service provided by your team there are excellent. Caring and skillful and always happy to give information about my particular ear problem and ongoing treatment. It is very reassuring to me to have this great service. Thank you all.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Dear scoreboardgq98 Thank you for leaving such lovely feedback about the service you have received from our team. I am the Service Manager for Ear, Nose and Throat and it's great to hear that the team gives you reassurance through the care they give. I'll be sure to pass on these kind words to the team and recognise their caring and skilful service has been praised. Kind regards Clare Pitt ENT Service Manager
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Review titled A big thank you
by waltzmp69 - Posted on 23 August 2023
I had to attend the dermatology department at Treliske Hospital on the 5th July 2023 for MOHS Surgery. I can honestly say that my time spent there was one of the nicest experiences I've ever had when attending a Hospital. From the moment that I arrived I was made to feel completely comfortable and at ease. The staff were very efficient and professional but also friendly making it more comfortable for me. SO I like to say, a big thank you for making me feel that I was more then just another patient.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 September 2023
Dear waltzmp69 Thank you for taking the time to provide feedback on your recent experience within the Dermatology Unit. I was pleased to read you had a positive experience and was made to feel comfortable and at ease. Many thanks Maria
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Review titled Such friendly,caring, yet professional staff
by aurigaxd65 - Posted on 20 July 2023
I was talked through every step of my appointment today, from the initial booking, to reception and into the clinic, nothing was too much trouble for anyone, such friendly,caring, yet professional staff. Thank you again ⭐⭐⭐⭐⭐⭐⭐⭐
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear aurigaxd65 Please accept my apologies for the delay in responding to you and thank you for taking the time to leave such positive feedback. It is always good to hear that the team are so friendly caring and professional, and I am glad to read that you were kept so well informed from start to finish. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive and intimate procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Delighted
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
Needed emergency care and was most impressed with the speed of response and professional service supplied by all concerned.
Visited Don't know on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Good afternoon. Thank you for taking the time to write your positive feedback regarding your treatment in the Emergency Department. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am pleased to read that you were able to receive the care you required in a timely manner and the service you received was of a professional standard by all the staff that assisted you. I will be delighted to forward your kind message to the relevant department for their attention. Thank you again for your kind message. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Very good experience
by violetes65 - Posted on 23 August 2023
Experience very good - eyesight test - scan of eyes - saw consultant who answered questions - both eyes injected - went well. The only thing I would say is that I have been doing this for some years. The doctors say they want to see me in so many weeks - but it is often very difficult to get an appointment - and can be 13 weeks for example instead of 6 or 8.
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 August 2023
Dear violetes65, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you had a good experience with us and managed to get all the sight tests, scans and injections completed at your visit. I am sorry to hear that you have been experiencing delayed appointments, I will pass your feedback to our manager and see if this can be improved. Thansk again for the feedback, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled An appointment with ophthalmology
by Cancer59 - Posted on 27 July 2023
Eye ball injection, easiest appointment I've ever attended in this department. Made me feel at ease all the way through
Visited July 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Dear Cancer59, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you have had such a positive experience with us!! It is lovely to hear that the staff made you feel at ease the whole way through and that it was the easiest appointment you've attended in our department!! I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Information supplied by Royal Cornwall Hospitals NHS Trust