Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled All staff were polite, friendly and caring
by Cornishpiskie24 - Posted on 28 November 2023
Yesterday I was discharged from AMU 1 after a short stay following attending A&E after becoming unwell. I would like to thank all the staff who were involved with my care in A&E, the Treatment Lounge and AMU 1. All staff were polite, friendly and caring whilst working under extremely challenging conditions. At all times decisions about my care were fully and clearly explained and I felt the care I received was exemplary . Careful consideration of impact of my very rare long term chronic illness was always at the front of their decision making. Thank you.
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 December 2023
Thank you for the lovely feedback. The ward leaders and I are incredibly proud of the hard work and dedication the staff on the Acute Medical Unit put it to care for our patients. Thank you for taking the time to share your experience, I look forward to sharing your story with the team.
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Review titled All the staff have been so caring
by soilbm46 - Posted on 07 December 2023
I have found through my many visits to the blood management dept, that all the staff have been so caring kind and all with attention to details and have always left me feeling confident in their abilities. All this delivered with a great sense of humour to keep the patient in good moods.
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 December 2023
Dear soilbm46 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am so pleased to see that, during your appointments with Blood Management, all of the staff you encountered were so caring, kind and that their attention to detail gave you confidence in their abilities. I am writing to you as a member of the Patient Experience team, but I will ensure your kind words are sent over to the Blood Management team. Thank you, again, for sharing your story with us. Thank you Megan
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Review titled Unclear advice on breast screening for over-70s
by fluteps88 - Posted on 30 October 2023
I am 70 and have just received breast screening. I was sent an appointment automatically. I have now been told that if I wish further screening in three years' time I must book an appointment myself. I will not be sent a reminder nor an automatic booking appointment. This is because I will be over 70. Yet the NHS has advised me in writing that breast screening is advisable for women aged 71 and over! This is a contradictory statement and goes against all policy and practice regarding disease prevention and the tackling of health inequalities. Please consider changing this unhelpful practice.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 December 2023
Good afternoon Thank you for taking the time to share your feedback with us. I am so sorry for the delay in replying to you on here. I am sorry to see that you have been told that you have to book your appointment in three years time without a reminder as you are over 70, despite the contradictory information you have been given. I have been advised that the best people to contact would be the NHS population screening programmes who can be contacted on england.screeninghelpdesk@nhs.net. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled I was so nervous but all the staff put me at such ease
by izarqx87 - Posted on 13 November 2023
I was so nervous but all the staff put me at such ease. They even considered my 2yr old son who was with me and my dad. Very clean Good waiting area
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 November 2023
Dear izarqx87, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you, your Dad and 2 year old son had such a positive experience with us! It is great to hear that you feel our Unit was clean, and the waiting area was good. I'll pass your words back to the team. Thanks Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Painless
Rated 5 stars out of 5
by Stephen pope - Posted on 08 November 2023
Went for colonoscopy had to wait for hours for the one before this one but this time went straight in never felt any pain at all staff were all great can’t thank you all enough
Visited Don't know on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 November 2023
Good afternoon Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you. I am so pleased to see that you didn't have to wait long for your procedure and that you didn't feel any pain. It is great to see that all the staff members you encountered were great as well. I am writing to you as a member of the Patient Experience Team but, I will ensure your kind words are forwarded over to the Colonoscopy team. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled Fantastic staff
Rated 5 stars out of 5
by Hendrika - Posted on 08 November 2023
I have recently had a laparoscopic hysterectomy and I just wanted to say thank you to everyone involved in my operation and treatment. I am reaching 80 years of age and was very uncertain about the whole procedure especially at my age but I knew it had to be done. To anyone else having the same feelings as I had, please have all the confidence in the wonderful staff in Eden Ward. They are so kind and caring and I was home the next day feeling on top of the world. So, may I wish all the best to all of you about to go through the procedures. You are in very good hands.
Visited Gynaecology on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 November 2023
Good afternoon. Thank you for your message. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am so happy to read that the staff on the Eden ward made you feel at ease when needing an laparoscopic hysterectomy. I am really pleased that whilst you were feeling uncertain about the procedure, the team were able to provide you with the support, were kind, caring and that you were able to return home feeling well. It is wonderful that the team made you feel like you were in safe hands, and I am sure this would make their day reading your kind comments. A massive congratulations to you for going through with your procedure as I can imagine this may have created a few nerves, however I am glad the team in Eden Ward were there for you for support. I hope you are recovering well and thank you again for your positive feedback. Best wishes Zoe - Patient Experience Administrator.
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Review titled Everything was explained and aftercare was brilliant
by liberatormm49 - Posted on 16 November 2023
I would like to thank the oral surgery team who treated me recently. They were very reassuring, put me at ease and told me what was happening at each stage of my tooth extraction. I am a staff member and now I know what it feels like to be a patient! Everything was explained and aftercare was brilliant. What could have been better... a nice cup of tea, but this I knew was unrealistic as hot beverages are to be avoided straight after a tooth extraction. Thank you!
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 November 2023
Dear Liberatormm49, It was lovely to read your super feedback about the care you received from our Oral Surgery team following your recent extraction. Thank you so much for taking the time to share it. I am glad your experience of taking the 'patient' role rather than the 'staff' role was a positive one. I will pass on what you have shared with the team, so many thanks again for your feedback. Best wishes Vanessa Hitchman Deputy Sister
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Review titled Absolutely fantastic care from the whole department
by puppisjm48 - Posted on 09 November 2023
My teenage daughter required surgery to remove and impacted canine, plus some other teeth so she can have a brace fitted. We attended the oral, facial and orthodontic unit at RCHT. The staff were absolutely amazing, from the welcoming member of staff who booked us in, to the nurse, Dr, anaesthetist and the recovery team. My daughter became distressed when she had to go in and be put under needs and I felt that she was in a very safe hands. She woke up a little bit feisty! So I thank the recovery team for looking after her so well when she was coming around with her punchy little hands and being so kind to her! Absolutely fantastic care from the whole department and a credit to RCHT and the NHS. My only complaint is due to someone coming in from another department asking if they had any saline whilst wearing a fetching pair of blue examination gloves. They then wandered around still wearing the gloves before leaving to go back to their area, blue gloves still firmly in place. I feel a gentle nudge in the direction of the infection control policies wouldn't go amiss.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 November 2023
Dear puppisjm48, Thank you so much for taking the time and trouble to provide us with feedback following your recent visit to our department with your daughter. I am so glad your daughter was made to feel welcome and that she was well taken care of. I will be sure to pass on your kind words to the whole team, they will be delighted. I apologise for the member of staff from another area walking round with their gloves on. I will ask all of my staff to be extra vigilant and of course challenge any individual if this should happen again. Thank you again for providing us with feedback, its greatly appreciated. I hope your daughter makes a speedy recovery. Kind regards Lucie Baker (Unit Sister)
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Review titled Patient Blood Management
by turkeyee75 - Posted on 16 November 2023
I needed to have a blood transfusion at Patient Blood Management. The team could not have done a better job. They were professional and reassuring and I was made to feel comfortable. I was offered a sandwich drinks and given a blanket to keep warm during the procedure.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 November 2023
Good afternoon. Thank you for your message. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I'm glad to read that the team did a wonderful job when you visited for a blood transfusion and that the staff were professional, reassuring and made you feel comfortable. It is great that you were offered beverages, food and a blanket to keep warm during your appointment and hope this helped make your blood transfusion a more manageable experience. I will be delighted to forward your kind comments to the team for their attention as I am sure it will brighten their day. Thank you again for taking the time to express your positive feedback. Best wishes. Zoe - Patient Experience Administrator
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Review titled Excellent emergency care while on holiday in Cornwall
by MS Fire - Posted on 03 November 2023
Having visited my GP at home and local hospital with elbow pain and swelling, my forearm started to swell on holiday. I was advised by 111 and out of hours GP services to go to hospital. In Truro hospital in a busy emergency unit I was booked in, triaged, bloods taken, assessed by a junior doctor and then immediately referred to a consultant. Everybody who cared for me was simply excellent and a credit to the NHS, achieving so much under the pressures we all know about. I was diagnosed with a cellulitis infection.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 November 2023
Dear MS Fire Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that you went through the process and was immediately referred to a consultant. I am glad that you received such great care and that all the members of staff were excellent. I hope that you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is forwarded on to the Emergency Department. Thank you, again, for sharing your story with us, Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust