Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful
Rated 5 stars out of 5
by Helen Hesford - Posted on 15 December 2023
Saw the doctor and nurses in Tia clinic. All very good. Was told I had, had a stroke.with a couple of days I had a physio and a nurse calling. Thank you so much
Visited Stroke on December 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 January 2024
Good afternoon Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am pleased to see that your appointment with the TIA clinic went well and that within a couple of days, the physio and the nurse were in contact with you. I am writing to you as a member of the Patient Experience team but, I will ensure you feedback is passed onto the relevant team. Thank you, again, for takin the time to share your feedback with us. Megan
Provided by Care opinion
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Review titled I was made to feel ignorant and irrelevant
by castorfn87 - Posted on 01 December 2023
I was referred to the Mermaid Centre at Treliske by my GP. The nurse I initially saw was very professional and friendly. But I found the doctor/consultant who examined me afterwards extremely rude and unprofessional. I felt they spoke to me as though I was an imbecile with no common sense and my appointment was over in less than five minutes. I feel the level of care in the conusltant's conduct was minimal and they had no tact when conversing. I was supposed to have a biopsy and scan (the nurse informed me) but was told my appointment was over after a brief examination. I was made to feel ignorant, irrelevant and like I was wasting the consultant's time.
Visited November 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 December 2023
ted by castorfn87 Thank you for taking the time to leave your feedback. I am sorry that you had a poor experience. As care opinion is anonymous, and we have a large team, shared with surgical and imaging staff, we would find this hard to follow up specific concerns. If you would like us to investigate this more thoroughly, please can we ask you to contact our dedicated Patient Experience Group, where we can ask for details of your attendance. Phone 01872 252793 Email rcht.patientexperience@nhs.net Your response will be shared with our senior teams. I hope this is not your experience for any future attendances within the department or wider hospital. Best Wishes Glenda
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Review titled My partner of 23 years
by Njs84 - Posted on 23 December 2023
My partner had a heart attack at home , from the amazing paramedics to Treliske hospital in Truro the care was brilliant. Unfortunately my partner was on life support for three days at the critical care unit. The staff here were incredible. The two nurses and consultant that cared for my partner, to the support and compassion they should me and all of the family was remarkable and will never be forgotten. A very special team of people. After three days my partner passed away. Leaving not only me and the family but two beautiful young children. A support worker came to help me with this situation as we had young children and gave me three teddy rabbits to link the girls with their dad and a book explaining all that had and was going to happen. Without this amazing gesture and support, telling our children would have been harder and by using these resources it all happened so naturally and were so helpful in explaining all that had happened to their dad. I will never be able to thank the amazing staff for those three days. The two nurses were very special ladies, who do this job day in and day out , will always stay in my mind because they made such a traumatic experience so dignified and supportive. The NHS has such bad/ negative press at the moment but I can’t thank or praise the critical care team at Treliske (Royal Cornwall ) hospital anymore they really are a special, professional, caring team. So a massive thank you from me and my family.
Visited November 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 January 2024
Dear Njs84 Thank you for your kind comments, it is always a pleasure to care for our patients. We all send our condolences to you and your family at this difficult time. Our organ donation specialist nurse kindly set up the teddy donations for patient's with young children. I am glad that your two little ones have found some comfort in them, I will pass this on the her. I hope that they have managed to find a little joy over Christmas, despite it being their first without their dad, and I hope you have all the support you need too. Sending positive thoughts and best wishes for the coming year.
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Review titled Very positive experience
by chassisqy58 - Posted on 07 December 2023
Very positive experience, questions asked and answered in a sensitive manner. What happens during the cataract operation was carefully explained and any concerns I had were answered. The actual premises were impressive too, everywhere clean and cared for. Thank you
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 December 2023
Dear chassisqy58, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you had a positive experience and that all your questions and concerns were answered sensitively. It is great that you were impressed by the cleam premises too. I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled I was very impressed with the team and facilities
by orionsq94 - Posted on 10 November 2023
I found a lump in my breast and was seen at the Mermaid Centre at the Royal Cornwall Hospital Trust at Treliske within 2 weeks. The staff were all warm and welcoming and everything was explained clearly. I had mammograms, ultrasound scans and biopsies, all within one appointment. While the consultants suspect I have breast cancer, which is worrying, I was very impressed with the team and facilities. I was reassured that, once the biopsy results are available, an individual plan of treatment will be decided by a team meeting and treatment can begin.
Visited November 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 November 2023
Dear orionsq94 Thank you for taking the time to tell us of your positive experience of care in The Mermaid Centre. We are lucky to have completely replaced all of our imaging equipment this year and re-configure our department to meet the high standards of care we expect to deliver. I hope you continue to be well looked after as we help you through any future visits. Patient feedback is very important to us so do let us know if there are improvements we can consider. Wishing you all the best. Glenda Shaw
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Review titled Compassionate staff
by caringkc99 - Posted on 14 December 2023
I came in quite nervous to have 2 teeth surgically extracted. I had complications due to a broken tooth however throughout the whole procedure I was reassured and made to feel at ease by ALL persons present. Extremely happy with the care and compassion of staff.
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 December 2023
Dear caringkc99, Thank you very much for taking the time to give us feedback on your recent experience in the Oral Surgery Dept. We are really glad that you were happy with the care you received throughout your procedure, and that you felt reassured and found the whole team to be compassionate. I will pass on your lovely feedback to the team, and I am sure they will join with me in wishing you a very happy festive period. Kind regards Vanessa Hitchman Deputy Sister Oral Surgery Dept.
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Review titled I was in tears and they did not seem to care whatsoever
by Christinev548 - Posted on 04 December 2023
They could not get a cannula in my hand so I was told I would have to have the gas and air. I told to my endoscopist they were really hurting me, they told me if I used the gas and air properly it would hurt I have never used gas and air before. I was in tears and they did not seem to care whatsoever I felt very let down and like I did not matter whatsoever they could have been a lot kinder in the way they spoke to me I understand it had to be done but because I am very unwell. It was just a job for them, just wanted it over and done with maybe to move on to the next person which again I understand but being a bit more caring would have gone a long way, it was not being done to them so how do they know how much it hurt. They need a lesson in their bedside manner and they do not care about how they make people feel maybe they are in the wrong job. One nurse, they were lovely the one who could not apologise enough for not being able to get the cannula in for me and hoped they did not hurt me too much. They are the kind of nurses we need so people feel like they mean something and not like a piece of meat on a slab. It is about time someone started to listen to the patients
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 December 2023
Dear Christinev548 Thank you very much for your feedback. I am very very sorry for your experience and would like to discuss this further with you. This will also enable us to improve patients care and experience within Endoscopy and enable us to give feedback to the relevant staff. Please can you contact Lynsey Farrell the Endoscopy unit sister on 01872252113. Kind Regards Lynsey Farrell
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Review titled Very caring
Rated 5 stars out of 5
by June Spiring - Posted on 17 November 2023
Attended the colonoscopy department 16.11.2023, although anxious I was put at ease from the very start to the moment of being discharged. Every member of staff was very friendly, professional, and helpful, I thank all the staff involved.
Visited Gastrointestinal and Liver services on November 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 26 November 2023
Thank you for your wonderful feedback. I will ensure that this is passed on to the Endoscopy team. It is always a good for the team morale when receiving positive feedback. Thank you for taking the time to provide feedback to us. Kind regards Lynsey Farrell Endoscopy Unit Lead
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Review titled The nurses were cheerful, smiling and immediately made me feel at ease.
by horologiumrw44 - Posted on 03 December 2023
My appointment went according to schedule with no long delays which was greatly appreciated. The nurses were cheerful, smiling and immediately made me feel at ease. They, and the consultant, explained clearly what the procedures were so that I know what to expect throughout the tests.
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 December 2023
Dear horologiumrw44, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you found the nurses to be smiley, cheerful and put you at ease, and that all staff clearly explained all procedures. It is great to hear that your appointment kept to time too! I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled The care in both places was exceptional!
by talonsb89 - Posted on 18 December 2023
Both services I used were friendly put me at ease explained procedures nothing was too much trouble. The care in both places was exceptional! The blood management team cleansed everything after each patient so no cross contamination hands washed blood pressure monitor thoroughly cleaned after every patient gloves also changed. The standard of cleanliness was exemplary. Well done I would give them a gold star!! The NHS is sometimes said to be breaking down but in those departments your staff are a credit to the Royal Cornwall Hospital duty never stopped walking miles to get blood and keeping us happy and catered for. A very big well done from me.
Visited November 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 January 2024
Dear Talonsb89 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am so pleased to see that all the departments you visited for your procedures put you at ease and explained everything that was to happen. It is great to see that the level of cleanliness was so high in the department and that, overall, you had such a positive experience. I am writing to you as a member of the Patient Experience Team but, I will ensure that your kind words are sent over to the team. Thankyou, again, for taking the time to share your feedback with us. Megan.
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Information supplied by Royal Cornwall Hospitals NHS Trust