Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Appointment message
by Nigel726 - Posted on 18 August 2023
I got a message from the Royal Cornwall Hospitals NHS Trust - no use to anyone without mobile reception as the code is sent to a mobile number. Why not have it as an email attachment or within the email? The message told me that my hepatology appointment is at RCH, Treliske, with the date/time, to use this secure link to see more information, and to enter the user verification code if asked when logging in.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 September 2023
Please contact the Patient Hub Team on 01872 252201 between 9 and 12, Monday to Thursday, to discuss access to the system. Alternatively, you can update the details we hold about you, including your email address, by completing the form via this link - https://forms.office.com/r/YJD9z62gLX.
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Review titled Awful care
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2024
Whilst away on a trip, a member of our party who has just turned 18 was admitted with possible meningitis. As we were down as a scout group, she did not have any family with her so we managed between us to visit her and check in on her. Whilst the actual A&E staff were great, once she was admitted it was a different story. They had no vegan food to offer her, so we had to take in food for her everyday. The nurses were rude and unhelpful . She was in and out of consciousness and confusion so we tried to be there as much as possible to help her understand what was happening, as the nurses had no interest in this. Several nurses would not take the time to clearly explain to her what was happening in her care and one even rolled her eyes at us when we asked what the plan was. Overall it was a very negative experience and eventually her parents came and moved her themselves to torbay hospital back home where she was much better looked after. This is not that first bad experience I have had with this hospital, the nurses here are often rude and the patient care is unorganised. Unfortunately this will not be the only bad review I will be leaving
Visited Accident and emergency services on August 2023
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
seen in the Respiratory Outpatients this morning. From the start, the receptionist and nurse were friendly and efficient. I then saw the Consultant, who gave the most patient centric consultation I have every received in the most friendly manner. I have come across a few Consultants in the last few years and he stood out as a shining example of expertise and caring. I cannot praise him enough. Thank you to all the staff.
Visited Don't know on August 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 August 2023
Good morning. Thank you for your feedback regarding your recent appointment. I am responding to you on behalf of the Patient Experience Team. Thank you for your kind message, I am very pleased to read that the receptionist and nurse were friendly and efficient and that the consultant gave a satisfactory consultation and was also friendly and caring. It is wonderful to read that you have had a positive experience and I will be delighted to forward your great feedback to the department as I am sure they will appreciate reading a lovely message. Thank you again for taking the time to express your thoughts as this helps the trust to continue improving it's services. Best wishes. Zoe -Patient Experience Administrator
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Review titled The team were really supportive
by Outpatient1 - Posted on 24 August 2023
I have urethral bulking today due to stress incontinence. I had the procedure at the Treliske (Royal Cornwall Hospital Trust). First they give you a bit of a clean, insert a tube to give you injections to numb the area. These are uncomfortable, I wouldn’t say it hurt, I found injections at the dentist hurt more. Once this was done they put a camera into my bladder, I had the option to watch on a screen to see what they were seeing and they explained everything. They then started the injections - some were fine, slight scratch, some hurt more, but the team were really supportive and I didn’t require any other pain relief, it’s about 10 seconds and it wears off. Once it’s done they give you drinks as you to pee if you have a good pee they scan your bladder to ensure it was empty and then you're off home. It’s uncomfortable, a couple of injections hurt more than the other, but overall it was manageable. If you’re having this procedure the team will support you and you do have the option of additional pain relief if needed. Try not to worry, you're in control. Recovery is quick, a little sore after your put your feet up and rest.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 08 September 2023
Dear Outpatient1 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to reads that the injections weren't too painful and that you were given the option to watch the camera on a screen a well as everything being explain well to you. It is great to see the you felt supported and I hope you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure that your feedback is forwarded on to the appropriate team. Thank you, again, for sharing your story with us. Thank you Megan
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Review titled Efficient and friendly treatment
by cetusmc57 - Posted on 15 August 2023
I attended for oral surgery at Treliske. My treatment at the department was very efficient and friendly especially from the dental nurse.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 August 2023
Hi Cetusmc57, Many thanks for taking the time to give us feedback on your experience of the Oral Surgery department. It was lovely to hear that it was a positive experience for you. We are very lucky to have excellent dental nurses and I will be pleased to feedback your lovely comments to them and the whole team. Thankyou once again on behalf of Lucie Baker, department Sister and all of us in Oral Surgery, Sending my very best wishes Vanessa Deputy Sister
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Review titled Carcenoma removed from my upper ear
by Billy Bongo - Posted on 05 September 2023
I was told several months ago that I had a carcenoma on my upper left ear and part of my ear which contained the carcenoma would have to be removed. This procedure was carried out in early September 2023. Apart from the anaesthetic the procedure was almost painfree but a little uncomfortable listening to my ear (gristle) being cut away as I had it done under local anaesthetic. The care team I had were fantastic and friendly. I was put at ease immediately and everything about the procedure was explained in detail.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 September 2023
Good morning. Thank you for your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am pleased to read that your procedure went well and that the team who cared for you were friendly and able to put you at ease and explained the procedure in detail for you. I am glad you found this helpful and were able to proceed with your treatment. I will be delighted to forward this feedback onto the relevant department as I am sure they would be thrilled to read your kind message. Thank you again for taking the time to write to us. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Visit to A&E
by Calliecat - Posted on 22 August 2023
After hip replacement surgery I was discharged from hospital. A few days later began to feel poorly eventually having thumping in my chest. Paramedics visited and I was taken to hospital where I was eventually found to have dehydration. I was given a drip and eventually felt better. Everyone was excellent at the hospital and especially the paramedics. The service was excellent and I was very impressed ythe service
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 31 August 2023
Good morning. Thank you for providing us with your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that you began to feel unwell after having your hip replacement. However, I am pleased to read that the staff were able to assist you by providing you with a drip and that you were impressed with the excellent service. I will be delighted to forward your positive message to the department who were able to provide the care for you and hope you are recovering well. Thank you again for your kind message. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Exemplary cancer care
by BBLouis - Posted on 31 August 2023
I was admitted late in the evening with suspected sepsis. I am currently having chemo for cancer at Treliske hospital in Cornwall. I was admitted to Löwen ward in isolation due to the risk of infection. The care that I have received throughout this journey has been exemplary. All of the people involved from top to bottom have been the most caring and supportive and deserve to be proud of the work they do. Thankyou for everything that you have done for me.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 31 August 2023
Thank you so much for your comments on your recent inpatient stay on Lowen Ward, We are always grateful for any feedback and complimentary feedback is something we are always delighted to receive. It is our aim to always provide the highest standards of care. I will share your feedback with all the team. Thank you so much for taking the time to get in touch.
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Review titled Disabled without this service.
Rated 5 stars out of 5
by Tony King - Posted on 08 August 2023
I have been in need of hearing aids for many years and have nothing but admiration for the service provided by the Audiology Unit. Something of a Cinderella Service insofar as the general public profile is concerned as hearing loss is a hidden disability. I needed help when my hearing aids developed a fault and although the department has a long waiting list for assessments I was given an appointment and seen within a few days. Although my firast visit failed to remedy the fault I was then given another appointment, again within a few days and my hearing problems were resolved. Only those who have hearing loss will understand the isolating and depressing nature of not being able to communicate with friends and partners. I sincerely hope that this department will continue to provide a service to those with complex needs and continue to be staffed by professional practitioners. It really makes a huge difference to those in need to have such a service in an age when mediocrity and cost have become so prevalent.
Visited Audiology services (community) on August 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 August 2023
Thank you for taking the time to provide your feedback on our Audiology service. As a person who has hearing issues I can appreciate how isolated it can be when there is a problem which means you cannot hear as well as you should. It was lovely to read the Audiology department took care of you and were proactive when trying to find the problem and solution to enable your hearing aids to work again.
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Review titled The service was efficient, courteous and friendly
by caelumpm64 - Posted on 08 August 2023
My wife collapsed late in the evening. She had a serious stroke five years ago and another recently, so the local surgery in Boscastle advised I ring 999. From then on the response was very quick, first responders based at Tintagel within minutes and ambulance shortly afterwards. The responders and ambulance crew were very helpful, reassuring and carried out essential tests immediately, also managed to carry my wife down narrow stairs and tight corners to ambulance without mishap. Followed her to Treliske by car, finding her already scanned, tested and in a cubicle when I arrived. It was a lengthy wait for a doctor to discuss diagnosis and treatment, but understandably hospital staff were very busy at this time of year. I advise packing sandwiches and a good book. Overall the service was efficient, courteous and friendly in difficult circumstances and it was a relief to discover she was not badly affected and there are followup options conveyed to our doctor. Learning it was my birthday, I was offered biscuits with my cup of tea, but the care she received was the best present. Thank you all.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 August 2023
Dear caelump64 Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that, when your wife to go Treliske, she was treated quickly. I'm sorry to hear that you had a a bit of a wait to see the doctor to discuss diagnosis and treatment. I am so pleased to see that you and your wife received such a high level of care and that the members of staff were courteous and friendly during such a worrying time for you. It is great that you were offered birthday biscuits with your cup of tea. I hope that your wife is recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust