Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Felt my child was safe and well looked after
by cubehg78 - Posted on 29 October 2023
Really good care from the beginning. Felt my child was safe and well looked after. Good clear post-op instructions. Thank you
Visited September 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 November 2023
Dear cubehg78 Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that your child was looked after well and received such good care from the beginning. I am glad that you also received good and clear instructions following the procedure. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is shared with the team. Thank you, Megan
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Review titled A thank you to RCHT's Gastro and Liver Unit
by lepusxt67 - Posted on 12 October 2023
My wonderful wife was cared for in the Gastro and Liver Unit in Treliske hospital in Truro, Cornwall for almost 6 weeks. I visited her every day of that stay. While there she was given the news that she was nearing the end of her life. With the support of the hospital's palliative care team, we managed to get her home 3 days before she died. During her time in the Unit I witnessed many occasions where staff with all sorts of job roles showed their caring and kindness towards her. The 2 main catering team members were incredibly flexible in trying to help her find something appetising to eat and had such a lovely manner in their interactions with her. The ward clerks would always help if they could or find someone who could help if they couldn't. Many HCAs assisted her but 4 in particular took time with her, won her trust and formed bonds with her. She had not got out of bed at all until one day when I went in and found one of them had managed to get her to use a walking frame. The OT who worked most with her also gained her trust and having done so helped give her the emotional and psychological strength - despite her physical weakness and at times significant pain - to make it home. 3 of the nurses looked after her regularly and were never anything but full of compassion - just as a good nurse should be. She also had a lot of interaction with one of the junior doctors who took time to help us with questions or issues despite many other demands on her time. I have no doubt all these folk were won over by my wife because that was what she did naturally, but they all went the extra mile at times. I cannot say thank you enough to them for making what was a truly awful situation that little bit more bearable.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 October 2023
Good Morning, On behalf of myself, the entire ward team inclusive of Ward Clerks, domestic staff, HCAs, Nurses and Doctors, I would like to sincerely thank you for your kind words and compliments given to the gastro and liver unit. Feedback such as yours gives the team such pride and recognition for their work and they have been informed of your letter. Best Wishes Jan Crapp Clinical Matron for Specialist Services RCHT
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Review titled Sharing information with third parties/other providers
by HondaJohn - Posted on 07 September 2023
I feel discriminated against by not owning a non tech mobile. Why do hospitals insist on having questionnaires I can’t access and need to ask friend or relatives to complete? Even after having a nurse pre-assessment where I have given this information. The forms are very detailed, time consuming and complex and not designed for a layman.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 September 2023
Dear HondaJohn Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. Thank you for bringing this issue to our attention. Our Trust is committed to making all our communications accessible to all our patients. Please do ask for a paper version of the questionnaire in future if this would be more appropriate for you or please contact our team to assist in finding the best communication solution for you. Our team, the Patient Engagement team, can be contacted via email rcht.patientengagement@nhs.net or 01872 252 793 Thank you, again, for sharing your feedback with us. Thank you Megan
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Review titled Left feeling abandoned and unsupported
by Letdownjuly20 - Posted on 29 December 2023
After having my second baby I was told he had a tongue tie but the infant feeding team wouldn’t be able to see me for 5 days. I went home and struggled with breastfeeding, despite breastfeeding my first baby. I started getting pain in my breast and he started to become jaundiced. We spent the first fortnight going back and forth to hospital for blood tests to check his jaundice, it was incredibly stressful and I feel we had no support from the midwives. I messaged my midwife for feeding advice and they advised to start expressing to take the strain off my sore side. I didn’t see a midwife at all after I gave birth, just two support workers who I found very unhelpful. The first told me I should be feeding my son far too much milk, they only realised when my husband re-did the maths and questioned it. The second said that’s because I'm not feeding him enough when his jaundice was worsening, which almost reduced me to tears. I developed mastitis because he wasn’t latching effectively and eventually after 5 days he was seen and I was told he had a very significant tongue tie which was difficult to divide. Once that was sorted and I’d had the antibiotics I was hoping our breastfeeding journey would improve but I had then been discharged from the midwife and the health visitors were nowhere to be seen. I felt so let down. He still wasn’t latching effectively and I was in pain every time he tried to feed so I started introducing formula as I was worried his jaundice would return. Now, a few months down the line, he is mostly formula fed and I feel really sad about it. I feel like if we had been seen sooner than 5 days I wouldn’t have got mastitis, his jaundice wouldn’t have been so prolonged and we would’ve had a better chance to breastfeed as I did with my daughter. When he was a few weeks old we were admitted to Polkerris unexpectedly for IV antibiotics. On admission we were seen by a registrar who I found incredibly rude, they talked about my son to another doctor with their back to me. They were pointing to his birthmarks and saying that’s normal, that’s normal, that one’s not normal, we’ll have to scan him. They then left the room without even explaining to me what they meant. I questioned it with several nurses who said there was nothing in my notes about it. Then a few days later another doctor walked in and asked where’s this abnormal birthmark? The nurses on the ward were fantastic, but I found the medical staff terrible. I kept thinking why have you specialised in paediatrics when you have absolutely no empathy? I feel there was absolutely no support from the midwives once we left the hospital. I feel so let down and frankly embarrassed at the poor care. Both in the community and from the doctors on Polkerris. I spoke to a few friends who had also recently had babies and they also said they also had very little support after. One friend told me it was due to low staffing, funding etc, but I don’t think that’s entirely true. There’s dozens of specialist midwives in the hospital, so there should be some money and time put into community. What saddens me most is the story is identical with my first and I raised concerns then, yet 3 years down the line nothing has changed. It feels like when you’re pregnant you’re so closely monitored and so well cared for, and once the baby is here you’re on your own, which is when you need the help most. I’m now struggling mentally and have only now really felt like I can talk about it all. I’ve not bonded with my son as I was expecting and I’m sure that’s because of all the stress we had in the first few weeks and because I haven’t been able to feed him as I’d wanted. I feel that postnatal care in the community needs looking into, because it just doesn’t exist and women and their babies are being let down and left feeling abandoned and unsupported.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 December 2023
Good morning I am so sorry to read your story, this is not the care that we aim to provide. I can't respond for Polkerris Ward but from a maternity perspective I would like to offer you the opportunity to discuss your care with us. katiehicks@nhs.net is our Infant Feeding Co-ordinator or you could contact me on samantha.gale2@nhs.net You could also contact our Patient Experience team, who would help you to address your concerns with the various teams mentioned on a more formal level. Regards Sam Gale Maternity Matron
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Review titled Thank you for being so caring and professional
by waterbb37 - Posted on 01 September 2023
I wish to say a big thank you to all the staff on the Same Day Assessment Clinic, in which I recently spent 7 hours. I could not have been looked after any better. They made sure I had drinks and food in between waiting for blood tests, ECG and a head scan. Thank you for being so caring and professional. I also attend Treliske eye clinic for infections for macular degeneration, where I am also looked after very well by the wonderful staff and am very grateful for all they are doing for me.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 07 September 2023
Dear waterbb37, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you feel our staff are wonderful, and that you are managing well with the eye injections. I will pass your words back to the rest of the team Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Professional and caring staff for skin cancer procedure
by LaurenceWMcK - Posted on 15 September 2023
Brilliant care today. Quick, painless procedure for skin cancer. The staff were very professional and caring, couldn't have asked for more.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 September 2023
Hello LaurenceWMcK, thank you for taking the time to post feedback from your recent visit to Dermatology. I am glad that you found our service brilliant and the staff professional and caring. As a team we pride ourselves on making what can be a hard time as seamless and easy as possible for our patients, so reading feedback makes all our hard work worthwhile. I will ensure that the team all see your feedback and wish you all the best for the future.
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Review titled Every staff member was approachable and kind
by cheetahrn64 - Posted on 19 October 2023
On the second day of my holiday in Cornwall I was rushed into A and E with acute pancreatitis. This was a scary time for not only for me but also all of my family who were also on holiday with me and my husband. The care and treatment I received for the whole eleven days I was in your hospital was outstanding. Every single member of staff was approachable and kind. I could not have received better care I believe anywhere else in the world. My family and I would like to extend our huge gratitude to all: the A and E staff, the whole of the Pendennis Ward team, the surgeons and everybody else involved with my care. To you all I would like to tell you that you are all an amazing, dedicated, professional and wonderful group of people. Thank you from the bottom of my heart.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 November 2023
Dear cheetahrn64 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am so pleased to read that you received such a high level or care and treatment, during such a worrying time for you and your family, from all members of staff. I'm writing to you as a member of the Patient Experience team but I will ensure your feedback is forwarded on to the relevant teams - I' am sure they will really appreciate your such kind words. Thankyou, again. Megan
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Review titled Directional mapping
Rated 5 stars out of 5
by Mr Pete Oldham - Posted on 31 August 2023
I had to attend Treliske for an MRI and having checked the location of the MRI department online, I followed the signs to the Tower where I was directed to the basement. On arrival the sign said "MRI no longer here", fearing that I would be late for the appointment, I sought the help of staff and was directed to the Trelawny suite .... where we had passed 10 minutes before. I was partially to blame as my letter made no mention of the Tower, so the online map of Treliske is obviously out of date. Having said that, the MRI staff were lovely and very helpful.
Visited Imaging services on August 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 September 2023
Good afternoon thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am sorry that the signage to the MRI department were incorrect and confusing, I'm pleased that a member of staff was able to help direct you to the right place. I'm also pleased that the MRI staff members were lovely and helpful. I'm writing to you as a member of the Patient Experience team but, I will ensure that your feedback is passed onto the MRI department. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled My endoscopy
by Pico - Posted on 21 September 2023
I attended Royal Cornwall Hospital in Truro for an endoscopy. I was offered an appointment within a couple of days of seeing my GP. I was quite nervous but the staff made me feel very reassured and the fairly invasive procedure was actually much better and more comfortable than expected. Thanks to all the team who provided an efficient and friendly service which could not be faulted from beginning to end. I was also able to take my report away with me.
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 September 2023
Thank you so much for your feedback. Feedback such as yours is invaluable to the team and proves to them that they are doing a good job and are valued.
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Review titled Tooth extraction
by oscarct65 - Posted on 15 August 2023
I had to have a tooth extraction under general anaesthetic. The whole process was very smooth and the nurses and doctors were spot on. Anaesthetic was all done painlessly and when I woke up the tooth was out with very minimal pain and soreness. All my questions are answered following surgery. Would like to thank all the staff
Visited August 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 August 2023
Dear Oscarct65 Thank you for taking the time to provide feedback on your recent procedure where you had a tooth extracted. It was good to read you had a positive experience and the process went smoothly. I hope you are recovering well. Best wishes Maria
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Information supplied by Royal Cornwall Hospitals NHS Trust