Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Isabel - Posted on 08 June 2023
First of all I would like to thank the ambulance men. I was having a mini stroke and quick treatment wasn’t the word. Thank you. Next A&E under such pressure but were very lovely and how they cope goodness knows. I was then admitted to the stroke ward. Over next few days doctors nurses there wasn’t a single test I didn’t have. I saw many in different departments checking my abilities. Everyone was just great in their daily busy work I am full of admiration for them. I can’t put into words how lucky I am, how lucky everyone is to have you. It’s a very difficult time and so often gets taken for granted . Thank you so much.
Visited Stroke on June 2023
Review titled Royal Bournemouth Hospital
Replied on 14 November 2023
Dear Isabel Apologies for the delayed response to your kind comments. It sounds like the care you received was very good from start to finish and highlights the excellent teamwork of front-line staff working together. We really appreciate the invaluable efforts the ambulance crews go to in making sure patients get to hospital in the best condition possible and then stay to support them on site until the point of handing them over to the hospital teams. The information they gather really helps to make sure you get to the right place for you so the care you receive in hospital can continue as seamlessly as possible. Like you said, the pressure they are under it is amazing they cope as well as they do, and comments like yours really help to keep a positive focus on the reasons they do the jobs they do, so thank you once again. Regards Patient Experience Team
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Review titled My dads care
Rated 5 stars out of 5
by Trisha Conway - Posted on 28 June 2023
I want to say that the staff on ward 25 and ward 22 were extremely caring towards my dad who is 103 and spent almost two weeks in their care . From nurses , doctors , hca’s, therapy and others were very professional ,caring and listened to family about future care for dad when discharged and what is in his best interests . The ward sister on ward 22 , nurses and discharge team plus everyone work under pressure day by day and manage to overcome what is a very challenging job . They don’t get enough recognition and deserve to be appreciated a lot more than they are . They are an example of what keeps the nhs ticking over . My experience of my dads stay for two weeks was handled well and respect was given and shown to my dad being such a ripe old age . Thank you from my dad , myself and our family for looking after him !
Visited Older people's services on June 2023
Review titled Royal Bournemouth Hospital
Replied on 14 November 2023
Dear Trisha Thank you for taking the time to share your experience and apologies it has taken so long to reply to you. Your sentiments are shared by so many people, we often receive praise for ‘the unseen teams’ who help to keep our services running smoothly and indeed produced a video showing just how many staff were involved in the care of just one patient and we, like you, appreciate every one of them. https://www.youtube.com/watch?v=KEqVsPrHVzE We really appreciate the comments we receive from patients and their families as it makes the effort all the more worthwhile even when the person may go unnoticed and just being a part of a patients life story comes with its own special reward, especially when they reach the ripe old age of 103. Thank you for sharing. Regards Patient Experience Team
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Review titled Staff are absolutely wonderful
Rated 5 stars out of 5
by Chris - Posted on 24 May 2023
Every member of the team was helpful, attentive and professional. I have been in private hospitals and nothing matches the quality of the care I received today. Thank you.
Visited Diagnostic Endoscopy on May 2023
Review titled Royal Bournemouth Hospital
Replied on 14 November 2023
Dear Chris Apologies for the delayed reply but thank you for taking the time to share your experience in Endoscopy. It is so nice to hear how helpful, attentive and professional everyone was in looking after you and also that we compared favourably alongside private care. Regards Patient Experience Team
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Review titled Very reassuring and caring
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
The Midwife and student that I saw today for reduced movements were amazing. I cannot recommend enough, they made me feel so relaxed and at ease. Left the maternity hub feeling very happy and looked after.
Visited Maternity services on May 2023
Review titled Royal Bournemouth Hospital
Replied on 27 July 2023
Dear Anonymous Apologies for the slow response but thank you for your feedback. We hope all continues to proceed well and if you have now had your baby, hope all went smoothly. It is good to hear those looking after you were able to make you feel relaxed and at ease. We will share your comments with the team. Regards Patient Experience Team
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Review titled Awful waiting time, worst than before
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Ambulance has taken me to the A&E as I had awful pain. I had to wait for painkiller when we arrived I almost passed out. After half an hour I was given morphein and blood has been taken. Then nothing happened. I must say the paramedics were amazing, they were so caring and nice. But then they moved me to a waiting room full off patiens and visitors, i think visitors should not be allowed as the room was so packed. Then until 8 am nothing happened, apart from a carer checking your temperature, noone coming to check on patiens asking if we would need anything. Elderly people were sitting around too I thought the care was absolutely shocking. After a 9 hours of wait I decided to ask when I am going to see a doctor, I was told I have not been waiting that long wow. And probably another 2 hours, and I have not even had a scan nothing done. Not to mention that I have missed my work too, it was absolutely a waste of time sitting there on a plastic chair..Not even a bed was given. I did not found the nurses too caring..they were just sitting around chatting, gossiping or checking their phone. So I have decided to go home. I think I prefer to die at home than going into the hospital again. Pointless to say that I still do not know what is wrong with me, as no scan was taken and I am scared to eat now as paramedics suggested I might have a problem with my gallbladder.
Visited Accident and emergency services on April 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Shocking treatment
Rated 2 stars out of 5
by Mandy - Posted on 24 January 2024
Failed my late ex husband shockingly since his diagnosis of oesophageal cancer in oct 21 to his death in the hospital in April 23 Promised him treatment that never happened, begged for what little he got! Discharged him 4 times in the last month of his life dying and barely able to breath to an empty flat with no aftercare package ever put in place. I kept taking him back to A&E in such a bad state, and within days they had him waiting for hours in their departure lounge for his meds. Lots of other poor souls waiting in there to be collected by a taxi and sent home alone. I will never get over the way he was treated it will haunt me forever
Visited Oesophago-Gastric cancer surgery on April 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Julian Thompson - Posted on 12 March 2023
The care and treatment that I received was amazing from Consultants to Nurses. Excellent in Bournemouth Private Clinic and Jigsaw unit. I cannot praise the staff too much
Visited Colorectal cancer services on February 2023
Review titled Royal Bournemouth Hospital
Replied on 13 April 2023
Dear Julian Thank you for your kind praise which we will pass on to the departments you mentioned. We are pleased to hear the care and treatment you received was so good. Regards Patient Experience Team
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Review titled Good experience of Gastroscopy department
Rated 4 stars out of 5
by #48 - Posted on 02 March 2023
I was admitted to Bournemouth Hospital for a Gastroscopy and biopsies yesterday and despite being concerned about having this done without sedation every nurse who dealt with me continuously reassured me throughout the procedure which benefited me tremendously. The nurse who looked after me post procedure not only supplied me with a cup of tea and biscuits she explained in great detail the report in terms I could understand and gave me a leaflet concerning Gastroscopy Oesophageal Reflux Disease. All in all made a daunting experience quite comfortable. Thanks to all the team
Visited Diagnostic Endoscopy on February 2023
Review titled Royal Bournemouth Hospital
Replied on 13 April 2023
Dear #48 Thank you for taking the time to share your experience with us and we are pleased to hear that all in all the experience was a positive one despite your initial concerns. We are pleased to hear the staff supporting you throughout your stay were informative and encouraging and sympathetic to your concerns. We will share your kind feedback with the team Regards Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I had a colposcopy appointment at Bournemouth hospital and I just wanted to leave a whole hearted thank you to all the staff who looked after me. The receptionist on the first floor in the Jigsaw building was lovely, the two nurses who looked after me throughout the whole procedure were such wonderful people too. Calming, informative and very caring. The gynaecologist was equally informative throughout and treated me with respect and dignity. Thank you all for being wonderful practitioners and making me feel at ease.
Visited Gynaecology on February 2023
Review titled Royal Bournemouth Hospital
Replied on 16 February 2023
Dear Anonymous Thank you for your kind comments about your recent colposcopy visit. It is always nice to receive such positive praise and I know the staff in the department will really appreciate your feedback. We are pleased to hear you were treated with respect, made to feel at ease and kept so well informed throughout your time in the department as these are all aspects that form a positive experience. Regards Patient Experience Team
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
my father was admitted in an emergency situation . Initially given good care until he was transferred to a different ward , he was put in a covid ward because they had no other beds . Consequently caught covid, many a day he was only given one hot drink and was told to ask for one but when he asked it never came . He had to eat of a bed table that his full urine bottles were kept until collected ,these bottles were left on table for so long the urine would Soak through to the table he was not allowed out of his curtain space to wash his hands and was given a bowl of water once a day in the morning . infection control was zero . as a family we had to take a flask of tea in and disinfectant wipes for his table and help him daily. The knock on effect to his health and ourselves having picked up covid has been disastrous the medical care was very good but the caring and Cleanliness was appalling .
Visited Older people's services on January 2023
Review titled Royal Bournemouth Hospital
Replied on 16 February 2023
Dear Anonymous Thank you for taking the time to contact us and we are very sorry the hear that your experience was such a negative one and your father contracted Covid while in our care. Thank you for highlighting the initial care on the first ward was good, it clearly distinguishes the care between the two wards. We would very much like to understand and improve the care received from the second ward so that other patients and relatives do not experience what you witnessed. We understand if you wish to remain anonymous but would very much appreciate it if you would make contact with our Patient Advice and Liaison Service on 0300 019 8499 or patientexperienceteam@uhd.nhs.uk so we can carry out a full investigation in order to make changes were required. Thank you again for highlighting your concerns and we hope to hear from you soon Regards Patient Experience Team
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Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust