Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Bournemouth Hospital.
Reviews
-
Review titled Excellent care
Rated 5 stars out of 5
by Jackie - Posted on 28 January 2023
I attended A & E with severe jaundice whilst staying in Bournemouth. The staff were amazing, far better service than I'd received from my local hospital at home. They went out of their way to help and gave me meds to alleviate the symptoms, which no one else had offered. Also spent ages on the phone to my local hospital to find out the situation & advise what I should do. I can't thank them enough.
Visited Accident and emergency services on January 2023
Review titled Royal Bournemouth Hospital
Replied on 03 February 2023
Dear Jackie Thank you for sharing your experience with us. We are very fortunate to have such good hospitals making up our Trust and you are not the first visitor to highlight differences between our Trust and your own. I am sure your Trust is doing the best it can with the resources available to it and it was good to hear the communication between the Trusts was open and they spent time discussing the best course of action for your ongoing care. We will pass on your kind thanks to the Emergency Department team who looked after and provided meds to alleviate your symptoms while your own Trust resumes your continuing care. Regards Patient Experience Team
Provided by Care opinion
-
Review titled they took away the fear
Rated 5 stars out of 5
by monica jeffress - Posted on 11 January 2023
i last week had a colonoscopy, being rather nerous as last one was aborted, plus no vein found to put canula in, on both occasions, what a fantastic team from reception to getting dressed after procedure, every single member of this team were gentle, caring and made sure every second was comfortable for me, it was i have to say quite an interesting and emotional day, thankyou to all the wonderful team. monica
Visited Don't know on January 2023
Review titled Royal Bournemouth Hospital
Replied on 11 January 2023
Dear Monica Thank you for your kind feedback about the care you received from the Endoscopy Department. You are not alone in finding the team there to be kind, gentle and caring, going out of their way to make sure each patient is shown individual empathy and professional, informative care We hope the emotions were good emotions with good results, and you are feeling much better now after the anxiety of the previous aborted visit. Regards Patient Experience Team
Provided by Care opinion
-
Review titled A brilliant friendly hospital.
Rated 5 stars out of 5
by Jonathan Hoar - Posted on 11 December 2022
I had an ultrasound done today in the X ray department. The lady on reception who dealt with me was the nicest friendliest most helpful person I have encountered in years. The nurses were super nice and friendly too. I cannot praise Bournemouth Hospital enough. Thank you so much for making my dreaded visit so easy.
Visited Don't know on December 2022
Review titled Royal Bournemouth Hospital
Replied on 19 December 2022
Dear Jonathan Thank you for sharing such lovely feedback about your visit to the X-Ray department and how friendly and welcoming the team were to you. It certainly can make a big difference to a visit when you feel welcomed by everyone. The team will be delighted to receive such positive feedback Regards Patient Experience Team
Provided by Care opinion
-
Review titled Good Experience
Rated 5 stars out of 5
by Gary Mills - Posted on 16 November 2022
Urology Day Admission. Overall experience was excellent, was kept informed and procedure carried out very professionally. Bonus was sandwich in the recovery room!
Visited Prostate Cancer Service on November 2022
Review titled Royal Bournemouth Hospital
Replied on 29 November 2022
Dear Gary Thank you for taking the time to post your kind comments about your recent treatment and the professional and informative way you were cared for. Glad you enjoyed the sandwich, it’s amazing how satisfying and welcome they can be after not eating pre surgery. I know the staff will appreciate your kind comments Regards Patient Experience Team
Provided by Care opinion
-
Review titled All round great experience
Rated 5 stars out of 5
by Jeff Barton - Posted on 22 October 2022
Just had surgery on my knee at the Bournemouth Hospital. Everything turned out well, and I was impressed by how efficiently it was all done, from the moment I entered the hospital, to the moment I left. The surgeons were great, nurses were great, meals were great. Had my own room, with its own bathroom. This made my stay very relaxed. I've had treatment at another hospital in Dorset, and it was bedlam.....Screaming dementia patients, below average meals, angry nurses, and painful, traumatic procedures. In Bournemouth I mentioned my traumatic experience and the surgeons accommodated me, saving me from a hellish time. I'd like to thank everyone in Bournemouth Hospital for making my time there a real pleasure.
Visited General Medicine on October 2022
Review titled Royal Bournemouth Hospital
Replied on 28 November 2022
Dear Jeff Thank you for taking the time to share your experience with us, You make it sound like you went to a holiday resort rather than a hospital, it is no wonder the hospital is so busy with such a glowing recommendation. 😊 I’m sure those involved in your care will be ecstatic to receive such high praise, although I must agree the Derwent is a great ward with views out over the lake and ducks for company, we are pleased to hear the care you received while there was also good. Glad we could make your stay such a pleasure. Regards Patient Experience Team
Provided by Care opinion
-
Review titled Second chance in life
Rated 5 stars out of 5
by Berrin Marsh - Posted on 18 September 2023
My husband, a retired captain and aviation consultant, was in excellent health. He was diagnosed with advanced bladder and prostate cancer last year. His illness was treated effectively and immediately by the Royal Bournemouth Hospital. His surgeons and their teams, who are highly skilled in their field, performed a major robotic surgery on him. All of my husband’s latest exams, including his annual cystoscopy and second six-monthly test, are negative. Our doctors and the hospital have so much to be proud of. They offer outstanding medical care. My husband and our family were given a second chance in life by the physicians and staff at the Royal Bournemouth Hospital.
Visited Urology on September 2022
Royal Bournemouth Hospital has not yet replied.
-
Review titled Gastroscopy put you at ease
Rated 5 stars out of 5
by Bob Mills - Posted on 10 September 2022
Hi , I came up to Bournemouth endoscopy Dept for an upper gastro scope. I was pretty anxious on arrival but the team put me at ease so much that I elected to go without sedation, the procedure took about 10- 15 minutes and was painless even when biopsies were taken. I was given written results after a short time . Though they are under pressure I cannot emphasize enough the teams’ dedication and professionalism. I was well pleased. Many thanks to the entire team.
Visited Diagnostic Endoscopy on September 2022
Review titled Royal Bournemouth Hospital
Replied on 30 September 2022
Dear Bob Thank you for taking the time to share your experience. You have highlighted a common theme where people come in feeling anxious but thanks to the dedication, professionalism and empathy of the staff you are very quickly put at ease. Some people even go as far as saying they enjoyed their time there. I am sure comments such as yours go a long way to reassure other patients who may be anxious prior to attending, so thank you again We will pass your feedback on to the team. Regards Patient Experience Team
Provided by Care opinion
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust