Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2023
Attended maternity triage today after some worrying symptoms, phoned first and was advised to come in. The nurses and doctor were so lovely and professional and did everything they could to put our minds at ease. I really can't thank them enough.
Visited Maternity services on January 2023
Review titled Royal Bolton Hospital
Replied on 30 January 2023
Dear Patient Thank you for taking the time to share your experience of our maternity triage service with us. I was pleased to hear that our staff were able to put your mind at rest and treated you with care and kindness. I will ensure that your comments are passed on as I am sure the staff involved will be pleased to receive them. Wishing you well with the birth of your baby. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Missed fracture
by Bugsbunny123 - Posted on 24 March 2023
I came into A&E as I had hurt my foot. I had an x-ray and I was sure it was broken because I heard a cracking noise when it happened. However, I was sent home and told everything was fine and I just needed to rest. A few days later I got a call saying they have seen a fracture. This made me a little worried because I had been walking around on my foot thinking it was fine. I could have made it worse.
Visited December 2022
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 28 March 2023
Dear Patient I am sorry that you have concerns about a delay in receiving a diagnosis of your fractured foot. If you would like us to support you in receiving an explanation then please contact our Patient Advice and Liaison Service (PALS) either by telephone 01204 390193 or email PALS@boltonft.nhs.uk and they will be happy to help. I hope that you continue to make a good recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No water for 8 hours
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
I was taken by ambulance into A & E with acute flu symptoms. I was left in the corridor all night where I could have passed the flu virus onto very elderly patience in front and behind me. During my time in the Corridor not one member of staff offered me a drink although hydration is very important medically. Nursing care was just oxygen, stats, blood tests and swabs. Although viral flu was suspected I was not isolated from vulnerable patients. Some elderly patients were calling out for help and staff members just walked on by as though they were deaf. How cold! It was not until the morning staff came on shift that humanity was restored. I was isolated and then chose to be discharged.
Visited Accident and emergency services on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Patient Thank you for taking the time to share your experience with us. I am so very sorry that we have not met your expectations. If you would like us to look into your concerns our Patient Advice and Liaison Service (PALS) would be more than happy to support you, if you would like to contact them by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Life Saving
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I just want to praise Bolton Hospital for its excellent service. My Dad became extremely ill over the christmas period and the service received from Bolton Hospital was absolutely fantastic. From Accident & Emergency department right through to the ward. He was looked after extremely well. The Doctors, Nurses, Consultants are absolute life savers and I cannot thank them enough - especially on the f4 - ent ward.
Visited Ear, Nose & Throat on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Relative Thank you for taking the time to share your dad's experience of our hospital with us. I was sorry to hear that he needed our services but pleased that he was looked after so well by our staff. I will ensure that your comments are shared with the teams involved who I am sure will be delighted to receive them. I hope your dad goes on to make a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Staff just rude
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2022
I spoke to a nurse for some advice as we have open access and had been to hospital already with my baby. There is no compassion for the nurse in question and even suggest I wasn’t able to care for my baby. This was not the case as I explained I was after some advice and didn’t want to take up a bed if not necessary. Instead I was made to feel that choices made me a bad mother. When actually, the nurse hasn’t been considerate of my family circumstances and has just assumed. It’s very sad when the right langue cannot be used as this causes greater upset and in leaves the comments and language used open up to interpretation.
Visited Children's & Adolescent Services on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Parent Thank you for taking the time to share your experience with us. I am so very sorry that we have not met your expectations. If you would like us to look into your concerns our Patient Advice and Liaison Service (PALS) would be more than happy to support you, if you would like to contact them by telephone 01204 390193 or by email PALS@boltonft.nhs.uk. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Outstanding Practice.
Rated 5 stars out of 5
by Hazel Brooks - Posted on 21 December 2022
.I would like to show my appreciation to the excellent staff at the Ophthalmology Unit.Nicola Beers was very good and explained things really well.They are a credit to the N.H.S.Thank you very much for making it a pleasant visit.
Visited Ophthalmology on December 2022
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Ms Brooks Thank you for taking the time to share your experience of our Ophthalmology department with us. I was pleased to hear that you have been looked after so well. I will ensure that your comments are shared with Nicola and the team who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent and caring staff
Rated 5 stars out of 5
by Janet O’Neill - Posted on 19 November 2022
I spent 5 hours in A&E on 16th November and I want to thank all the staff that looked after me. They were caring, pleasant, knowledgeable and treated me with respect.
Visited Accident and emergency services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Ms O'Neill Thank you for taking the time to share your experience with us. I was pleased to hear that you have felt supported and looked after by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No morals
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I took my wife for a breast examination due to a lump found I dropped her off at the main door and then went to park I found a carpark and parked my but was in a rush to support my wife I didn't know I could not park there ,until I get a £42 fine from parking eye I feel this is just a nail in all our other worries very upset about this as if we did not have enough to worry about .
Visited Breast cancer services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Service User Thank you for sharing your experience of our car parking with us. I am sorry to hear that this added to what was already a distressing time for you and your wife. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will direct you to the department that can help you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Went with my partner
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
She has had serious heart palpitations and a throbbing carotid, she ended up waiting over 5 hours just to be told it was normal and only a muscle pain. Which it definitely is not as it has remained and steadily got worse, spreading tbroughout her arm and chest. Although due to this experience we will never use bolton hospital again as the wait and service is atrocious. The staff were very disorganised and despite a relatively unfilled waiting room they still took hours to call people out, even ones with a very ill child. Overall very disappointed with the service and wanted to voice my displeasure at the wait time and minimal to no help from the doctor when she was finally seen.
Visited Accident and emergency services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Patient Thank you for sharing your partner's experience of our emergency department with us. I am sorry to hear that you were unhappy with the service received and the waiting times. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will do their best to support you. I hope that your partner has gone on to make a full recovery. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Great Volunteer
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Mat 4 - Saturday 5/11. The lady who volunteered this day was just so lovely & very helpful. Nothing was too much for her. She was offering drinks from a trolley & dealing with all requests at the same time. So softly spoken & so pleasant. Plus doing all this as a volunteer. Inspirational. Thank you.
Visited Maternity services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Patient Thank you for taking the time to share your experience of one of our volunteers with us. I was pleased to hear that she provided a good service and was pleasant with you and other patients. I will make sure that your comments are passed on as I am sure they will greatly received. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust