Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant Experience Most professional and caring staff
Rated 5 stars out of 5
by Karen Harrison - Posted on 02 November 2022
I had an endoscopy today and was particularly anxious about the procedure probably more fear of the unknown The appt given was less than 10 days from referral Friendly efficient booking service by phone On arrival every one in the Endoscopy department was so professional friendly and reassuring All aspects were fully explained and I had lots of opportunity to ask questions I was treated most respectfully throughout The staff in the procedure room helped me relax and explained everything clearly that was going to happen It was all over before I knew it with very little discomfort The recovery nurses were superb - friendly, approachable and very reassuring Brought me welcome refreshments Clear explanation of my results and follow up procedures Nothing was too much trouble for anyone A definite 10 out of 10 for this department Everyone who supported me today is an absolute credit to the NHS Thank you very much
Visited Diagnostic Endoscopy on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Ms Harrison Thank you for taking the time to share your experience of our endoscopy service with us. I was pleased to hear that you have felt supported by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Practice.
Rated 5 stars out of 5
by Tony Keaveny - Posted on 29 November 2022
The Team are absolutely Brilliant. You really don't know how good you all are, from arrival to departure. l forgot everyone's name, as l was incredibly anxious about the procedure, but every single one of the team was Fantastic. Thank You so much. Regards Tony
Visited Diagnostic Endoscopy on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mr Keaveny Thank you for taking the time to share your experience with us. I was pleased to hear that you have felt supported by our staff whilst receiving treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Terrible Service
Rated 2 stars out of 5
by Phil Shaw - Posted on 16 November 2022
Arrived to find my appointment cancelled. No reason given. General bafflement and confusion prevailed. I currently have two referrals in the pipeline, they can't tell me which one was cancelled, or what the remaining appointment is for.
Visited Dermatology on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mr Shaw Thank you for sharing your experience with us. I am sorry to hear that you have had your appointment cancelled and for the confusion caused. If you would like us to look into your issues for you then please contact our patient advice and liaison service on 01204 390193 or by email PALS@boltonft.nhs.uk and a member of team will do their best to support you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Mrs E Stocks - Posted on 03 November 2022
My daughter came in through children's Accident and Emergency. All the nurses and doctors were amazing. She was then transferred to F 5 and then E 5 where we stayed for 2 nights. The care of all staff was wonderful. It was a stressful time with a poorly child but the staff reassured and cared. Thank you for all everyone did!!x
Visited Children's & Adolescent Services on November 2022
Review titled Royal Bolton Hospital
Replied on 20 December 2022
Dear Mrs Stocks Thank you for taking the time to share your experience of our children's A&E and ward E5 with us. I was pleased to hear that you have felt supported by our staff whilst your daughter received treatment. I will make sure that your comments are passed on to the staff involved. I am sure they will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust