Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Skillfull care service
Rated 5 stars out of 5
by Mike Schofield - Posted on 05 April 2023
I visited the orthoptist for the first time in my life. I was genuinely amazed not only at the skilful qualities displayed during my treatment but, equally importantly, the communication and explanations that accompanied my treatment both by this orthoptist and subsequently the doctor. A credit to the department.
Visited Ophthalmology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Mike Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled 2 week referral time - 5 weeks!
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2023
The two week referral for a breast lump could not be met by the hospital. Instead, the appointment was nearer to 5 weeks. The NHS states that there is a legal right to be seen within this time but there seems to be no alternative but to wait. Meanwhile, the lump is growing and I’m stressed and not sleeping.
Visited Breast cancer services on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled The care I received was outstanding
by Happypatient23 - Posted on 22 March 2023
I recently had a gastroscopy and colonoscopy at the endoscopy unit at the Royal Bolton Hospital. I was absolutely terrified at the thought of both procedures, but from the initial call to talk through the process to the actual day, the care I received was outstanding. The nurses were amazing and put me at ease straight away, and explained what they were doing at each step. I had the sedative offered and didn't feel either procedure. The aftercare staff were lovely. I was home in just over 2 hours. Thankyou to everyone there that day.
Visited March 2023
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 22 March 2023
Dear Patient Thank you for taking the time to share your experience with us. I was pleased that you were well looked after when you came in for your procedure. I have shared your comments with the teams involved who were delighted to receive them. I hope you have made a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Dermatology
Rated 2 stars out of 5
by J Mc - Posted on 05 July 2023
Got refferd to dermatology in March this Yr. I was sent to have bloods taken was told it take about a week for results and she was gonna make me a check up appointment for 7 weeks after we are now in July I still have no blood results or an appointment I phoned many times couldn't get threw to that apartment the time I did get threw they told me I have to speak to my gp for results. Spoke to my gp they say I have to speak to the hospital I suffer with depression and anxiety and finding this to be really difficult personally I think this is disgusting service and my head is on overload about these results
Visited Dermatology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great experience
Rated 5 stars out of 5
by Warren Gaston - Posted on 09 February 2023
I was admitted to Bolton Hospital on 07/02/23 for minor surgery and I wanted to email to thank everyone involved in my care. I was admitted to G Block Day Unit for minor surgery on a pilonidal sinus. From the moment I arrived to the moment I left; my treatment was brilliant! I was made to feel so warm and welcomed by all the Hospital staff and I would recommend the hospital to anyone. I have never had surgery in my life so I was very nervous about the day but the nurses and doctors made me feel at ease. Thier bedside manner was perfect and even though the staff are over worked, they had the time to have a chat with me and offer a listening ear. Also, the anaesthesiologist and the surgical teams were brilliant in their handling of my care, the final result in the surgery was successful and they have made my life more pleasant to deal with. So again, thank you so much to everyone involved and I would like to with everyone all of the very best in the future.
Visited General Surgery on February 2023
Review titled Royal Bolton Hospital
Replied on 17 March 2023
Dear Warren Thank you for taking the time to share your experience of our hospital with us. I was pleased to hear that you were well looked after when you attended for your surgery. I have shared your comments with the teams involved who were delighted to receive them. I hope you have made a good recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Invalid phone number
Rated 3 stars out of 5
by Natalie Entwistle - Posted on 18 January 2023
Today (18th January) I have tried to ring the RBH Gynaecology Dept several times, and keep getting 'this phone number is not recognised'. I'm trying to book an appointment, which I've been waiting for since November!
Visited Gynaecology on January 2023
Review titled Royal Bolton Hospital
Replied on 19 January 2023
Dear Ms Entwistle I am sorry to hear that you have had difficulties contacting our gynaecology department to arrange for your appointment. If you would like to contact our patient advice and liaison service on 01204 390193 they will be able to assist you in resolving the problems you have been having. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Perfect
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
At reception I told the lady that I was deaf She quided me to the X-Ray Dept. 3 other members in that dept also knew I was def On completion of X-Rays I was back to Reception, then the lady came for me when my taxi arrived
Visited Pain Management on January 2023
Review titled Royal Bolton Hospital
Replied on 01 February 2023
Dear Patient Thank you for taking the time to share your experience with us. I am pleased to hear that our staff looked after you and were aware of your personal needs. I will ensure that your comments are passed on to the staff involved who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Gallbladder Surgery Refused
Rated 2 stars out of 5
by Anonymous - Posted on 10 May 2023
I saw two surgeons after a referral was made by my GP, on both occasions I was told surgery was not possible due to my weight and higher BMI, and on the second time, I was pretty much dismissed out the appointment in less than 5 minutes. Using a higher-than-normal BMI, is a rather poor excuse to not operate on someone who is in pain daily, and who is also a full-time carer for a loved one. We are talking a BMI slightly over the threshold, and someone who has successfully lost 50kg in weight on their own without NHS intervention. It would have been nice had this been recognised by the professionals within the NHS. A referral to someone else who has the confidence to do a gallbladder removal on someone obese should have been an option, i.e., a surgeon who has experienced in doing bariatric surgery at a different hospital, rather than simply dismissing it to turf patients off the waiting list.
Visited Gastrointestinal and Liver services on January 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled in safe hands
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
from the scope, biopsy result, & consultation to the operating table was only a matter of weeks. All the pre-op screening & optimising for the big op including nutritional drinks being delivered was efficient and like a well oiled machine. One very big op day later with only a few small keyhole sites to show for it & a couple of painkiller tablets required shows the level of surgical skill & an amazing team. Thank goodness for the nhs, & having that level of expertise close by...and btw the whole e4 team are a credit to the hospital- thank you on behalf of my parent the pt (80+ yrs) & us the family.
Visited Colorectal cancer services on January 2023
Review titled Royal Bolton Hospital
Replied on 13 January 2023
Dear Relative Thank you for taking the time to share your relative's experience of our services. I was very pleased to hear that they were well looked after by the teams involved in their care. I will ensure that your comments are shared with the teams involved who I am sure will be delighted to receive them. I hope that your relative goes on to make a full recovery from their operation. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Sienna - Posted on 08 March 2024
The dermatologist was very dismissive, stated I had no “active acne” however I tried to explain I had been struggling with this most of my life. Tried to explain my skin type was very oily and proceeded to prescribe me unmediated moisturiser for very dry skin. Did not offer a follow up consultation. I had to ask for one and did not receive this until a year later for it to only be cancelled via post letter which arrived at 5pm the day before (my appointment was meant to be at 10am). Practitioner did not look into how long I have been taking my current medication and advised to stay on the contraceptive pill and lymecycline (I had been taking this for 19 months with no improvement). Practitioner did not explain the cream which he prescribed and I had to do my own research. If it wasn’t for the very long wait list I would ask my gp to be transferred to a different hospital.
Visited Dermatology on January 2023
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Sienna Thank you for taking the time to share your experience with us. I am very sorry that you have waited so long to be seen and that you are not happy with the outcome. If you would like us to support you with your concerns, then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and a member of the team will do their best to support you. Best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust