Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Seamless service in Breast Clinic
by earmarkmb79 - Posted on 24 May 2023
THE MAMMOGRAM. I received an appointment for my first Mammogram in my late forties. I joked with my friends that I'd heard it really hurt and because I had big boobs they would probably explode and I wasn't going to attend! During the laughing and various first time Mammogram stories, my friends said I must go. And so off I went. The Mammogram, was less than 5 minutes (at least that's how it felt to me). It wasn't at all painful, maybe slightly uncomfortable, I didn't feel embarrassed, the female staff member made me feel at ease and most importantly I was literally in and out. SUPER EFFICIENT. I was relieved it hadn't hurt and with that behind me I went on holiday with my friend, to celebrate our upcoming birthdays. I came home on a Monday, the following Saturday I came downstairs to find a letter from Bolton Breast Screening Clinic. I had been given an appointment for that Monday. It was a general letter so it did not have the reason for the appt but it did have a list of the type of things people got called in for and it also had a list of the type of things that would be done at that appointment. Repeat Mammogram, physical breast examination and ultrasound scan (like when you are pregnant) I also read biopsy, which I didn't much care for, I said to my Husband that surely that wouldn't be necessary? Then the googling commenced!!!! Make sure you only use NHS sites! THE BREAST CLINIC. Anyway Monday arrived and off we went. Firstly, they are all females, I know that's a worry to some. (Well at least, I didn't see any men). All the staff were very friendly and professional.. The service is so efficient, you won't have time to worry, there's barely any waiting at all. So first I saw a Breast Specialist Nurse, she told me that they had concern because I had an area that showed calcification. I had never even heard of this not even on Google! I had never felt any change or lump when examining my breasts! Apparently this is what can happens to our Breast tissue as it ages! And you can't feel it, it will only show up on a Mammogram. The concern is that sometimes it can be pre cancerous and that is why I needed further tests. After this I had a repeat Mammogram, physical exam of the Breast and then a female doctor/ radiographer explained that I would need to come back the following morning for a biopsy. I wasn't expecting that to be honest, she explained that I hadn't tested positive for cancer and all this showed at the moment was that I needed the biopsy to rule out pre cancerous changes. THE BIOPSY. My appointment was at 9:15 and by 11:00 I was back on my sofa. Again all female staff. I was brought back into the room I had had the Mammogram in. I was positioned in a chair that then was lowered into a bed, I was wheeled under the Mammogram so that my breast was again positioned on the plate of the machine, it was held in place again like having the Mammogram. They do put you at ease and make you as comfortable as possible with pillows. The breast is then numbed with a local anaesthetic, this stings very mildly and I consider myself to be very soft. They make an incision, which you do not feel, and then use a needle to take bits of the breast tissue, tiny bits. After this I had a 20minute wait for another but gentle Mammogram and I was off home. I was given an appointment for the following Monday and I was told that if the results were not yet available that they may call me on the morning of the appointment so that I didn'+t come in unnecessarily. I have to say the whole service was seamless, I would be proud to work as part of that Team. That brings me to today the Monday of my appointment. One of the Breast Specialist Nurses has just phoned me... I don't have pre cancer and I will receive an appointment for a Mammogram in 3years. Will I attend? Am I worried about it hurting? Am I hell! LADIES AND GENTS BE BREAST AWARE, check your breasts and always keep your Mammogram appointments.
Visited May 2023
Provided by Care opinion
Royal Bolton Hospital has not yet replied.
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Review titled The service that I received was exemplary from start to finish
by Attended110523 - Posted on 12 May 2023
Today I attended the Bolton Breast Service in the Sunflower Suite and the service that I received was exemplary from start to finish. All staff took the time to introduce themselves, check my details, seek consent and explain the findings of my investigations to me. Medical students attended and were well supervised. My appointment was completed in 80 minutes and that included a consultation before and after a mammogram and an ultrasound. The team and service are a credit to the hospital. Thank you all x
Visited May 2023
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Unpleasant experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2023
Rude staff to my husband and my family Left without water, no breakfast or tea etc Struggled to get answers to questions . Non professional. Having worked in the hospital myself, shocked beyond words .. he moved wards, they where lovely, very approachable and we got answers when questions where asked
Visited General Medicine on April 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Relative Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments within our ward team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Brilliant experience
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2023
I cannot fault the day care unit and ent department at all over this last couple of weeks. I was referred by my gp and was seen with a week at the ent dept with a lovely consultant and was listed for surgery within 14 days. Having gone back today for a follow up and a few more test and some extra treatment plan to be started the empathy and support has been amazing and I feel I may be able to feel some benefits in the next few weeks. I cannot thank the staff and consultant enough for there brilliant care.
Visited Ear, Nose & Throat on April 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Bolton Wheelchair Service
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
A referral was made by my elderly fathers GP to the wheelchair service for an assessment of his needs. The referral was rejected by letter with no valid reason as to why. Turns out when I tried to speak to someone, they blamed the GP surgery for incorrectly filling out the form. Having seen the form, I can see it was completed correctly but some information was missing, I wonder why they couldn’t chase the GP surgery to get this corrected rather than reject the referral causing upset to both the patient and carer. Eventually I spoke to the team leader who agreed to come out and carry out an assessment, this was in line with the wheelchair service referral process as detailed on the website. The assessment was then cancelled 90 minutes before it was due to take place due to staff sickness, and no-one has bothered to make contact to re-book the appointment.
Visited Don't know on April 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Attentive and patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Visited in April due to supporting a young person in crisis. Both the doctor and triage nurse were both impeccably understanding regarding the young persons mental health needs. Both were very patient and kind which helped make the overall experience a little better. Thank you
Visited Accident and emergency services on April 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Carer Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that the young person you accompanied was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Emergency surgery
Rated 5 stars out of 5
by Charlotte Slade - Posted on 19 April 2023
My Dad was taken to a&e by ambulance. Within six hours of being there, he had had surgery on a strangulated bladder caused by a hernia. The staff were quick, helpful and caring. He was dealth with initially in the ambulance by the paramedics, in a&e, by surgeons and the staff on f3 and f4. Everybody he came into contact with was incredible and worked so hard to ensure a positive outcome for him. We are so grateful for the staff at Royal Bolton Hospital and our wonderful nhs.
Visited Accident and emergency services on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Charlotte Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your dad was well looked after by our staff. I have shared your comments with the teams involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent patient care and support
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I visited the women’s health department and was understandably feeling very anxious about the procedure - it took quite a while for the procedure to begin as I was asking questions . However , the 3 members of staff in the room with me were nothing short of fantastic from start to finish . They were patient , kind , supportive and very reassuring about the whole thing. They are very skilled at reassuring patients and if I were to ever have ( hopefully not ) a similar procedure again then I would be reassured coming to Bolton - they work very hard and we need to show our support for the NHS staff . I will definitely not be as anxious next time - thankyou for helping me .
Visited Gynaecology on March 2023
Review titled Royal Bolton Hospital
Replied on 22 March 2023
Dear Patient Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff within our Women's Health Service at what I can see was a worrying time for you. I have shared your comments with the teams involved who were delighted to receive them. I hope you have now recovered from your procedure. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Karen Grundy - Posted on 30 March 2023
We are writing this review in recognition of the excellent care, treatment & reassurance given to my son, & us, his parents, following a cataract operation on the eye unit. My son has a learning difficulty and every member of the team took time in explaining what was happening, ensuring he was aware of everything that would take place. He had a general anaesthetic and they were very aware that he was scared & anxious. They provided him, and us, reassurance, giving him time to ask questions and did not rush him. Considering the pressures that the NHS are facing & I am sure they had lots of other people to care for, they made us feel that it was essential for our son to be comfortable with the procedure. For anyone else I expect it’s a standard operation but for our son it wasn’t. He arrived as a very scared young man and he left with a big smile on his face. This was his first ever hospital stay and thankfully this positive experience will give him reassurance for the future. A massive thank you to everyone involved in his care, we so appreciate everything you do.
Visited Ophthalmology on March 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Karen Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the teams involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Nhs on junior Dr's strike day
Rated 5 stars out of 5
by Diane Taylor - Posted on 13 March 2023
Having attended pediatric A & E today with my grandson I have nothing but praise for all the staff working on this junior drs strike day. Still received excellent service even though there was quite a wait, everything run smoothly. Thank you NHS
Visited Accident and emergency services on March 2023
Review titled Royal Bolton Hospital
Replied on 17 March 2023
Dear Diane Thank you for taking the time to share your experience of our paediatric A&E with us. I was pleased to hear that despite the doctors strike that you grandson was well looked after. I have shared your comments with the teams involved who were delighted to receive them. I hope your grandson is feeling much better. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust