Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled They overlook issues intentionally
Rated 2 stars out of 5
by Andy Donohue - Posted on 06 July 2023
Second time going there and second time just passed off by their staff, first time was during covid when after being positive for 14 days I went there with dizziness and breathlessness, they kept me waiting for hours and then did some basic heart rate and blood pressure checks and said all was fine and i can go without any explanation for the symptoms, i then booked to see an out of hours GP with my local surgery the day after and was told it was lucky i went as had a chest infection and both my eardrums were bulging from the inside with an infection as i also had a double inner ear infection too so no idea why the hospital staff didn't think of just looking in my ears when their basic checks came back fine? Second time was yesterday when I attended with a sudden sharp pain in my foot and a very clear V shape in the toes, they sent me for an x-ray and then said it looks fine so no bone damage and might just be swelling, when I asked why then would the toes go into a v shape I was told they didn't know and might just be swelling and I was fine to go After just putting v shape toes into Google I can see it is something called a planter plate tear of the ligament so wondering now if it is just a tear or possibly a rupture given the level of pain so back to now trying to see a doctor to try help me with it. I appreciate they are very busy at A&E but people don't just go there and choose to wait for hours for the fun of it, it's due to genuine symptoms and pain so disappointing that skilled and trained people just want to ignore obvious symptoms to try get you back out the door as quick as they can and leave you with the same problem you walked in with
Visited Accident and emergency services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Andy Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled A and E department
Rated 5 stars out of 5
by Maurice Unsworth - Posted on 14 September 2023
Hi I went to your a and E department with my blood pressure at night time around 7.00pm on a thursday The nurses and doctors were wonderful and made me comfortable and looked after me. Would you thank them all much appreciated. Thankyou Regards Maurice unsworth
Visited Accident and emergency services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Maurice Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes and I hope you are feeling better. Tracy Joynson, Patient Experience Manager
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Review titled Amazing
Rated 5 stars out of 5
by Charlotte - Posted on 26 July 2023
I was advised by 111 to take my little boy to a&e due to having complications from covid. We went knowing he was covid positive, we were put straight into our own room where all his obs were taken straight away. He has adhd and asd and every single member of staff was brilliant with him, explaining what they needed to do to him in a way he would understand. He got very upset having bloods and a play specialist came straight in to assist and the bloods were taken promptly. He had a rash which the doctor was concerned about and this was seen to quickly and effectively. We were transferred to the children’s ward upstairs where we were put into a room quickly and seen to almost immediately. They were concerned as he was tachycardic, he was monitored continuously and then we were sent home. The staff said that we would be referred to community nurse team so that they could come and see us at home if I was concerned at any point. As soon as we got home I received a phone call to see did I need them to come out that same night to check everything was okay. All in all the staff; doctors, nurses, play specialists, porters were all amazing and I cannot fault the paediatric department at all. I can sleep tonight knowing that my little boy is okay and he received the best possible care at the hospital. I want to express my gratitude to every member of staff we were in contact with today. Just brilliant!
Visited Accident and emergency services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Charlotte Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes and I hope your son is fully recovered. Tracy Joynson, Patient Experience Manager
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Review titled I could say alot
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
But I must say this hospital lacks on making sure patients have water. I spent one night with a bowel blockage without water or anything to drink. The buzzer rarely is responded to and often takes multiple requests. If you have elderly family or members with communication issues please ensure basic needs are being met. Royal Bolton hospital is rapidly declining in basic care post covid. I don’t want to see old problems return at the cost of lives. Avoid RBH if at all possible, if not be strong, fight for your care and make sure you’re heard.
Visited Gastrointestinal and Liver services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled unprofessional
Rated 1 star out of 5
by Anna Piszczyk - Posted on 31 July 2023
ward CDU, 28/29-2023 unprofessional, rude staff. Half of the day i was asking to check my temperature and nothing happened. I had food poisoning. Nobody explain what medication i been given. I feel dizziness and confused. At 2am nurse came to check everybody blood pressure with very noisy monitor. Wake up all room. I ask her why can she come back in the morning and she said no time. I have broken shoulder, nothing was done apart xray. I left Sunday morning about 3am in pain and black shoulder, back and chest . A&E department very good.Don`t know what to do now as i can loose my job. Thank You
Visited Accident and emergency services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Anna Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
i was well looked after and had an xray i was told i needed an urgent operation but the waiting lists are long. the treatment i received was excellent by the staff and i give the staff 1 very good. .
Visited Accident and emergency services on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent Treatment
Rated 5 stars out of 5
by jo hardman - Posted on 09 June 2023
Not very often I can say my visit was short and sweet but today I can, visited accident and emergency with what I thought was a broken finger and it was confirmed, I was in fot just an hour was seen within 10 minutes, had an xray within half an hour, back to treatment all within the hour, excellent staff, informative and caring and very efficient big thankyou.
Visited Accident and emergency services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Jo Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Brilliant care
Rated 5 stars out of 5
by Sharon - Posted on 07 June 2023
My grandson came into A&E today 7-6-23 the care he received was brilliant. The doctors and nurses couldn’t do enough for him. We are extremely happy with the care he received. They took time to explain everything to us. Thank you all staff
Visited Accident and emergency services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Sharon Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your grandson was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2023
I cannot express my gratitude for how every single person looked after me yesterday. They explained everything well, they cared and listened to my concerns. One lady even walked me to the door with a biscuit and water as I had gone a little grey and 'off'...she wasn't letting me leave until she knew I was okay. Absolutely thankful to all the staff there...they truly are angels. Thank you all.
Visited Gynaecology on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Stoma Care Team
Rated 5 stars out of 5
by John Darley - Posted on 22 June 2023
I just wanted to leave a short review to thank all the members of the Stoma care team. Their help and support to me has been superb. Always listening to my problems and challenges, always helpful. Even when help is not immediately possible they always remember to call back and follow up which is brilliant. Thanks to all of the team.
Visited Gastrointestinal and Liver services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear John Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust