Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor communication and messing about
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Dreadful experience. Communication non existent being left in the lurch. 3 months my situation has dragged on, no follow up appointment but am on a wait list for follow up. Happy days not.
Visited Gastrointestinal and Liver services on September 2023
Review titled Royal Bolton Hospital
Replied on 09 November 2023
Dear patient Thank you for taking the time to share your experience with us. I was sorry to hear that you are unhappy with the service received. If you would like us to look into your concerns for you then please contact our Patient Advice and Liaison Service (PALS) by email PALS@boltonft.nhs.uk and they will do their best to support you. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Accident and Emergency Department
Rated 3 stars out of 5
by Anonymous - Posted on 24 September 2023
Ambulance to a&e on arrival ECG and bloods taken then moved to a corridor to wait with the 11 other patients on trolleys, all waiting for a cubicle in a&e After much asking I was eventually told the wait was going to be very long, maybe 6 - 8 hours, and currently the longest waiting has been for close to 8 hours. Absolutely awful, what is happening with our NHS that we are leaving patients on trolleys, blocking corridors for hours and hours. RBH A&E is just not fit for purpose anymore. A patient who can’t mobilise being left on a hospital trolley for that long poses a risk of blood clots especially when they are a bariatric patient with chronic pain, leg swelling, and can barely move. No checks were made as to if they could get on and off the trolley on their own, i.e no risk assessment, no pillow offered or blanket to preserve the dignity of the patient who was wearing short pyjamas, and they were left at the back of a corridor by a drafty automatic door used by ambulance crews and smokers. Asked for a pillow, but after three hours no-one brought one. Patient discharged themselves after four hours in the corridor despite being unwell, and was forced into signing a discharge paper which was the most interaction they had with staff during the five hours they were there.
Visited Accident and emergency services on September 2023
Review titled Royal Bolton Hospital
Replied on 26 September 2023
Dear Patient Thank you for taking the time to share your experience and observations of our emergency department with us following your recent visit. I am sorry to hear that your experience was not as we would have wished. If you would like us to look into your concerns for you then please contact us at PALS@boltonft.nhs.uk and we will do our best to support you. In the meantime, I have shared your comments with the management team responsible for our emergency department so that they can learn from your experience. I do hope that you feel better soon. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Saved my son's life
Rated 5 stars out of 5
by Julie porter - Posted on 16 September 2023
From arriving with my 34 year old son in a and e, to being seen in urgent care, scan, blood tests, wards f3 to being operated on and finally ward e4, my son received fantastic care. They literally saved his life. Thank you just doesn't seem enough. The surgeons even spoke to me/rang me to say he was ok, they made me feel like they really cared my son was not just a number. Above and beyond care from literally everyone. In less than 12 hours we had been through the whole process, included his recovery after a 4-41/2 hour operation. After care on both wards was fantastic... Thank you guys. He stayed 06/09/2023-15/09/2023
Visited Critical care on September 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Julie Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes and I hope your son makes a speedy recovery. Tracy Joynson, Patient Experience Manager
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Review titled Standards
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
Daughter not offered hand wash post rectal medication given by herself, on morphine asked nurse if could go to toilet nurse replied can she get off trolly & go herself with (numb legs). Student nurse, morning shift went from patient to patient on corridor never cleaned observation equipment, (covid, infection control) wrote results on torn crumpled tissue in hand! don't they learn to carry note pad or paper?, they do a degree for that poor standard its scary, no lessons learned. daughter never saw a doctor, waited hours from 6am admission had kidney stones, passing blood. Nurse practitioner from surgical unit came on moved her there, diagnosed after scan & gave treatment in surgical unit which was very quiet & well run by Nurse Practitioner who was great all staff in that unit were great. A&E like a third world country, no eye contact, from staff massive waits & not for trivia. Furthermore, if not the patient and carer needed then tell all family/friends to wait somewhere else, one women been there''16hrs''.
Visited Accident and emergency services on September 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Relative Thank you for taking the time to share your experience with us. I was sorry to hear that your daughter did not receive the standard of care expected when she attended our hospital. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. If you wish us to look into your experience then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and they will do their best to support you. I hope your daughter is now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Exceeded my expectations
Rated 4 stars out of 5
by Bill - Posted on 31 August 2023
Attended A@E with my son - who is in his mid 30’s - who is never Ill. Took him in my car. Chest tightness and pains with breathlessness. Dizzy and feeling sick. Really unwell. Booked in, triaged and ecg’d within 30 minutes. Luckily he wasn’t having a heart attack. X-ray’d and seen by a Doctor pretty sharpish - diagnosis and care plan within a couple of hours - place was packed with the usual suspects but given the symptoms he was obviously prioritised. Staff were courteous, efficient and professional. My faith in the NHS restored. The only people that have to bother about prompt treatment are the authors of their own misfortune and malingerers.
Visited Accident and emergency services on August 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Bill Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes and I hope your son is feeling much better. Tracy Joynson, Patient Experience Manager
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Review titled Great
Rated 5 stars out of 5
by Peter Millership - Posted on 05 September 2023
I was seen for a eye condition in August 23, I was looked after by the orthoptist and they were absolutely fantastic the way they treated me, I was very pleased with the outcome. They were kind and very helpful, fantastic people.
Visited Ophthalmology on August 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Peter Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Autistic Nightmare
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2023
I attended A&E since I could not get a face-to-face appointment with a GP. I had been experiencing ongoing numbness and back pain for several weeks and felt there was no alternative than to visit A&E when I became much worse, and I was told to attend via 111. Triaged quickly and asked to attend to Urgent Care Centre in another part of the hospital, did this, handed my notes in and took a seat. For someone with autism (which seemingly is not flagged on my NHS Shared Care Record) waiting in the Urgent Care Centre was awful, the lights were far too bright in the waiting room, teamed with the bright yellow paint on the wall, it was just painful to sit there, add that to the small portable radio blaring out loud music, it’s just aimed to lead me to a sensory overloading meltdown, and no staff around to ask if there was somewhere else to wait given my autism. I also noted people who were arriving after me were being seen before me, after 60 minutes I had to leave, as my brain could not cope with the over stimulation anymore. I left in tears, health problem unresolved.
Visited Accident and emergency services on August 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us which includes our Equality and Diversity lead. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Emma barlow - Posted on 10 August 2023
I attended women's health today for a procedure. I was greeted by a health care assistant and a advanced nurse practitioner, whom I saw at my previous appointment. They explained my results and the procedure I was about to have and where very clear they also reasuured me and made ne feel comfortableand at ease. They asked me to undress from the waist down and gave me some privacy whilst I undressed. The advanced nurse practitioner talked me through every step of the procedure whilst the health care kept on reassuring me to make sure I was ok. I felt very relaxed and well looked after. After the procedure they talked me through what to expect and all my aftercare. Amazing unit all the staff ate lovely. Thankyou for all you do.
Visited Obstetrics And Gynaecology on August 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Emma Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled A and E shocking
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
After 13 hours I am still waiting for a bed for my mother who was sent by her gp after having a health check which picked up palpitations and irregular heart beat. The 13 hour wait was a disgrace, the most worrying part is the fact that the place is filthy, very unhygienic, and in general disorganised. It seems if you can’t get a gp appointment then come to a and e, clog the system up be abusive and moan to the receptionist and bingo your in and out the door far quicker than your average person who abides by the rules and waits in turn. The nhs is a shambles and top of the heap is Royal Bolton hospital, my mother has deteriorated over the past 13 hours and still we sit and wait. Please also bear in mind she had to pay for a taxi to get here to this absolute nightmare as the ambulance time estimate given was over 4 hours. Can we please stop piling more bodies into this town the infrastructure cannot cope.
Visited Accident and emergency services on August 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Relative Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience of the care provided to your mother with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope your mother is now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Caring staff, honesty and overall care great
Rated 5 stars out of 5
by Kim - Posted on 12 July 2023
I am still on c1 but from entering a & e, going through triage and ecg department, chest X-ray, same day emergency care and c1 every single member of staff gave me their time, care and patience in a very difficult, life changing time. No scare tactics and all very reassuring allowing the consultant to give the messages at the right time. I cannot thank all of the hospital staff for their time and care and I still have some way to go in here but I have confidence in them after the last few days. A refreshing change was honesty about potential waiting times which put me at ease. Thank you
Visited Cardiology on July 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Kim Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes and I hope you are now recovered. Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust