Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I am being ignored
Rated 1 star out of 5
by Neave evans - Posted on 05 June 2023
I have been waiting 6 weeks for a diagnosis and every time I call to speak with someone I get transferred to an answering machine and no one returns my calls, I have been given no information as to who I am supposed to contact or any number to contact them on that actually gets through to a person every number I have been given does not work or it’s straight to voicemail. All I am asking for is for someone to contact me as soon as possible, I should not have to chase medical professionals for 6 weeks to have information about what is going on. This has been the worst 6 weeks of my life and this hospital is doing everything it can to make a terrible situation even worse.
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 08 June 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you have been experiencing such difficulty in trying to get hold of staff regarding your diagnosis. I completely empathize with your situation and appreciate how frustrating this must be. If you would like us to look into what is happening, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Cancelled appointments
Rated 2 stars out of 5
by Edward george Wort - Posted on 25 May 2023
Had procedure was told found three separate areas of concern, doctors took four biopsy’s was then booked in for a CT scan I was told I would be contacted. Appointment given for 24 June that has now been cancelled. I have been left not knowing what is wrong with me and what treatment I am to receive. Very disappointed in your follow up .
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 May 2023
I am very sorry to hear that you've had your June appointment cancelled. I can appreciate how worrying this is. Can you please contact either the service listed on your appointment letter or our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so that this can be resolved. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Please note: currently due to a high volume of calls it can take over 5 working days to respond to your message. Best wishes
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Review titled Gallbladder
Rated 2 stars out of 5
by Susan Rickard - Posted on 11 December 2023
Well I carer for my son who became ill with gallbladder now he was in hospital he need his gallbladder taken out it urgent had assessment then nothing this was in may .no appointment arrive 1 for operation. Or to go under care to see a consultant in a clinic it as he been forgotten .phone up to be told to wait for appointment nothing been waiting nine months so I my son is in pain as the gallbladder is block so now I trying to get it done .not even a appointment for gallbladder clinic nothing at all.nhs is going drain.
Visited Gastrointestinal and Liver services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 12 December 2023
Thank you for sending us your feedback. I am so sorry to read that you are having such a difficult time trying to get treatment for your son especially with him being in so much pain as you have described. I really sympathise with you as his parent seeing him in pain and with your son who is in so much discomfort. If you would like to speak to our team to get to the bottom of what is happening please contact the Patient Voice & Involvement Team via our Email address which is ekhuft.patientvoice@nhs.net
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Review titled Absolutely Amazing Team
Rated 5 stars out of 5
by Sasha - Posted on 19 May 2023
I can't thank this team enough from the receptionists to day triage to the wards for their: help, warm professionalism, reassurance, active listening, thorough checks, brilliant sense of humour, and swift reflexes and response. I was still suffering the consequences from my last fall a couple of days ago when my body thought it would go for round two as I turned up for my appointment. Thanks to the staff there, I thankfully don't have any more bruises or pain to add to the mix. They completed checks, the doctor reviewed not only what had just happened but also the previous accident making sure nothing was missed. They took the time to sit down and explain to me information in a way I was able to understand and then later reinforced some of the information after I had chance to process the rest. They were clear in what I needed to do and reassured me my baby would be fine. They managed me with my fear of needles effectively. (Really am impressed with that one!) Even when I felt like I was wasting their time they were paitent and reassuring. They showed care from starting when I arrived and the receptionist came to escort me as I 'didn't look too good', which continued through to when discharging me making sure I was ok getting home, how I was doing this and even moving a wheelchair for me to wait in at the front entrance. They truly are a cracking team and I think anyone would be hard pressed to find a better team. Can't say thank you enough.
Visited Maternity services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 20 May 2023
Dear Sasha, thank you so much for taking the time to post these lovely comments. It's good to hear that you had such a positive experience of Maternity Services at QEQM hospital. Your comments will be shared with the team. Best wishes
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Review titled Wrong diagnosis
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
After spending 12 hrs inA&E we were initially told by consultant that my husband didn’t have a stroke but needed an mri head - three hours later we were called in to be told it definitely was a stroke with multiple bleeds but consultant wanted to speak to neurologist - three hours later we were told it is likely a seizure??!!! We then were referred to Canterbury stroke unit by our GP who did bloods mriMra head and neck and ecg and were telephoned to say no stroke visible but they suspected it was the high blood pressure tablets and needed to be reviewed urgently by GP. We were left emotionally exhausted.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 May 2023
I am very sorry to hear about your experience of the care your husband received following a possible stroke and the inconsistencies of diagnosis and follow-up. We would like to look into the concerns you've raised and give you some answers. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so this can be looked into. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Please note that due to the volume of calls and emails, it may take over 5 working days to get back to you. Best wishes
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Review titled Service with a smile
Rated 5 stars out of 5
by Robin Vass - Posted on 11 April 2023
Had an appointment with the endoscopy department, the hole team were considerate and caring. The nurses were understanding of my needs and requirements.
Visited Day treatment services on April 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 April 2023
Thank you for taking the time to tell us about your care whilst having an endoscopy at QEQM. Your lovely comments will be shared with the team. Best wishes.
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Review titled A&E Good
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
staff friendly and caring dispite being overworked, because GPs to lazy. Treated well and problem sorted.waiting room full when arrived and despite patients treated and sent home or admitted. It was still packed when I left 12 hours later. I was seen very quick as problem was urgent.
Visited Accident and emergency services on April 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 25 April 2023
Thank you for taking the time to tell us about your recent visit to A&E at QEQM. I'm glad to hear it was a positive experience. Your comments will be shared with the team. Best wishes.
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Review titled Kind and caring
Rated 4 stars out of 5
by Louise - Posted on 31 March 2023
My mother received excellent care in the A&E dept having been taken in by ambulance with pneumonia. All staff were kind and compassionate despite being under immense pressure. Thank you
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 05 April 2023
Thank you for taking to time to let us know about your mother's recent experience at QEQM A & E. Your lovely comments will be shared with the team. We wish your mother a speedy recovery. Best wishes
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Review titled Marvellous service
Rated 5 stars out of 5
by Ruth Stirups - Posted on 01 March 2023
Arrived about 2pm after being sent by GP to get blood test as potassium level was high. Shown to the department and had very good treatment throughout. Tea and biscuits brought round twice, tried to book me a taxi but unfortunately there wasn’t one available. Great people.
Visited Urgent Treatment Centre on March 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 03 March 2023
Thanks for taking the time to share your feedback about Phlebotomy at QEQM hospital. Your comments will be shared with the team. Best wishes.
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Review titled Poor follow up appointment
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Husband had a gastrostomy beginning of March. Due to the findings was told would need to have another one in 6 wks. Now well past that period and heard nothing. Constantly phoning them several times per day but phone is never answered, just left to ring & ring & ring. Very bad service at a worrying time.
Visited Diagnostic Endoscopy on March 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 17 May 2023
I'm very sorry to hear you've not heard about a follow up and been unable to get through on the phone. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net who will be able to assist you. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. I will also flag this up to the service concerned. Please accept our apologies. Best wishes
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Information supplied by East Kent Hospitals University NHS Foundation Trust