Princess Royal Hospital
Apley Castle, Grainger Drive, Telford, Shropshire, TF1 6TFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Princess Royal Hospital .
Reviews
-
Review titled Thorough and prompt attention
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Referred via NHS 111 when unable to get GP appt. Had painful mid ear infection. Seen for initial assessment within a few minutes. Follow up treatment after reasonable wait. A thorough history taking and examination an antibiotic prescription was sent to my local pharmacy. All staff involved were pleasant and engaging.
Visited Urgent Treatment Centre on September 2023
Princess Royal Hospital has not yet replied.
-
Review titled Excellent care
Rated 4 stars out of 5
by Mrs Rose Vale - Posted on 24 October 2023
My relative was an inpatient on Med 2 and had the most excellent care from the nursing staff and doctors. We also had support from Pals. So many thanks from the family of Mrs Boorman
Visited Geriatric Medicine on September 2023
Princess Royal Hospital has not yet replied.
-
Review titled Fantastic maternity unit
Rated 5 stars out of 5
by Hannah - Posted on 26 September 2023
I have had a fantastic experience throughout my whole pregnancy with all my community midwives, they have all been amazing, supporting us throughout this time. I mainly want to thank all the midwives on the maternity unit, the unit itself it’s a wonderful relaxed environment and a lovely place to give birth. I couldn’t have asked for a better team of midwives to help me give birth, they kept me informed on what was going on and allowed me time to make decisions on my birth. Thank you to the whole team at Wrekin midwife led unit. I’ll be forever grateful for all their help bringing my baby into the world and allowing me to have such a positive birth experience.
Visited Maternity services on September 2023
Princess Royal Hospital has not yet replied.
-
Review titled Busy department with professional staff.
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
The staff were helpfull and efficient. A 10 hrs wait but this was mainly waiting for a doctor to read and feedback blood results. Once this was done a bed was found. There was a junior doctors strike but the staff managed this. All tests were done and staff checked on us and provided food. A problem I picked up on while waiting from other patients was a refusal by their GP to see them and treat their conditions. Overall a positive experience. Gratefull.
Visited Accident and emergency services on August 2023
Princess Royal Hospital has not yet replied.
-
Review titled NHS at its best!
Rated 5 stars out of 5
by Alex Hornby - Posted on 17 July 2023
Exceptional service through our maternity experience, we were so impressed by the facility, quality of staff and availability. Thank you so much to everyone involved you made our experience so special and we will always be grateful.
Visited Maternity services on July 2023
Princess Royal Hospital has not yet replied.
-
Review titled Brilliant
Rated 5 stars out of 5
by Amanda Smith - Posted on 25 July 2023
Having to have a colonoscopy I was scared, from the moment I stepped into reception I was put at ease. Excellent service from every single person I met from reception all through to recovery room. Thank you all. Keep up the good work.
Visited Don't know on July 2023
Princess Royal Hospital has not yet replied.
-
Review titled Overworked Doctors, horribly inefficient admin service
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
My wife found herself at A&E in Telford and waited 2 hours before even being triaged! Having observed the administrative operation over the course of that time, there was a lot of nurses milling about not seeing to patients and, in general, a very slow moving service. We were on the verge of leaving after yet more time wasted post-triage, when were were seen by a GP in urgent care. Following up on his referral to our own GP, no notes had been passed through to our local GP for over a week. Trying to call the A&E admin to ask them to forward the referral on has been horrendous! No one in A&E answers the phone to deal with any queries. The main switchboard keep putting you through to a number that rings out and is never answered. On one call, merely to ask about the notes, I waited 20 minutes, listening to a phone ring. It's a good job the A&E isn't an Emergency Service! My advice? Find another more capable hospital and more efficiently run practice.
Visited Accident and emergency services on July 2023
Princess Royal Hospital has not yet replied.
-
Review titled Midwifes
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
I’ve not long experienced labour and delivery at prh. The care I received when I was there was amazing in the 2 nights I stayed in from being induced to delivering my baby. The midwife I had on that night was amazing and looked after me through it all, especially having a first time baby it’s scary as you do not know what to expect. Even the ladies in the postnatal ward made sure I was okay at all times and gave me really useful tips when it come to feeding my baby. Me and my partner would just like to say a big thank you.
Visited Maternity services on July 2023
Princess Royal Hospital has not yet replied.
-
Review titled Poor conditions for autistics in A&E waiting rooms
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
As an autistic person, accident and emergency care is an extremely daunting and unpleasant service to have to use. The noise within the waiting area, and the abundance of patients seeking care, with doctors and nurses having to shout over the noise to call people in to be seen. After requiring A&E services on the 5th of July 2023, I was forced into this setting. Sensory overload was a constant throughout the roughly 5 hours I spent there. Even after being called into the small, quieter waiting room I found the conditions sensorially very difficult. Lots of beeping, docor and nurse conversations, and the door slamming directly behind me, made me excessively uncomfortable still, despite its relative quietness when compared to the main waiting area. In light of this, it makes sense to have a sectioned off quiet area, for people who legitimately require it. My autism should be on your systems, so it shouldn't be hard to identify those patients who would benefit from such a practice.
Visited Accident and emergency services on July 2023
Princess Royal Hospital has not yet replied.
-
Review titled Really good
Rated 5 stars out of 5
by Lauren - Posted on 08 July 2023
I went in this morning due to having problems with my ear/ hearing. I was almost put off from going thinking I’d be waiting a long time and it’d probably be nothing. I went and within minutes of arriving, I was called through. Unfortunately, I did not get the doctors name but she was amazing. But feel she deserves recognition. She was patient, listened carefully and was very understanding but best of all, she was accommodating to my hearing loss and current hearing problems. Thank you for making me feel seen and heard
Visited Urgent Treatment Centre on July 2023
Princess Royal Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust