One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic team
Rated 5 stars out of 5
by Erin - Posted on 24 June 2024
Everyone was so kind, helpful and caring! It made a huge difference to calm my anxiety about the procedure I was having. Absolutely brilliant team
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Erin, Thank you for leaving us a review of your experience. I'm sure it will help many patients who may feel the same before their procedure. Wishing you well Michael Hunter Business Development Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
I was given an appointment at One Hatfield for 5th June 2024. I arrived with time to spare and signed the paperwork I was given to read and sat in the waiting area as instructed. After waiting for about 45 minutes a lady asked if anyone was supposed to be having an appointment with a certain doctor (who I am not allowed to mention in this review). Eventually I got to speak to the lady who told me that the doctor was not available and was currently not even in the country! I was told that I would be given another appointment hopefully within the next week. I have since phoned the hospital to discuss an email I received saying that another appointment has been made, however, this new appointment, with a different doctor, is 7 weeks after the first appointment and is a telephone appointment not a face to face appointment which I was originally given. Apparently the missing doctor never even worked for One Hatfield and there was a misunderstanding of his start date which he thought was a month later. The lady I spoke with on the phone was very polite but the whole fiasco I was subjected to seems very unprofessional. Apparently the doctors only see a maximum of 3 NHS patients a day as the rest of their time is reserved for private patients, this is why my new appointment is 7 weeks after the initial one which never happened!
Visited Don't know on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave a review. My name is Michael Hunter (Business Development Manager). Please allow me to apologise for the inconvenience it caused. The issue was caused by a new consultant to One Hatfield Hospital failing to inform us of a change to his external diary and commitments. We have since followed up with this consultant and have made changes to their practice at One Hatfield Hospital. We have a large number of consultants offering NHS services at our hospital; however, it is up to the individual consultant how many NHS patients they see per clinic. Also i believe that a telephone consultation was offered, as these have better availability compared to face-to-face appointments. Please feel free to contact the NHS department directly on one.hatfield.nhs.net or 01707 44 34 61 King regards, Michael Hunter Business Development Manager
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Review titled Lovely hospital
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2024
Very nice friendly receptionist Unfortunately the consultant I spoke to didn't really listen to a word I said and seemed abrupt I explained the injury occurred 18 months ago and on the doctors letter it stated a few months ago
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 09 July 2024
Dear Patient, Thank you for leaving your feedback. Although we are pleased that you liked our hospital it is disappointing to hear that you did not get what you needed from your consultation. Please do contact our NHS team to give more details and see if there is anything more we can do for you. One Hatfield Hospital Management Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Hayley Aldridge - Posted on 20 June 2024
From the initial consultation to having a scan and then having my Varicose Vein surgery, it all happened in great time and all the staff at the hospital were very friendly.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 21 June 2024
Dear Hayley, Thank you for leaving us this review. We are so pleased you are happy with your surgery and wish you a speedy recovery. Many thanks One Hatfield Hospital Management Team
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
Very friendly theatre and ward staff .Very efficient throughout.Clean in all departments.Administration efficient both during stay and subsequent visits.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Patient, Thank you for leaving us a wonderful review of our hospital. We have passed your kind comments on to the theatre and administration teams. Kind regards Michael Hunter Business Development Manager
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Review titled Clean and Smart
Rated 5 stars out of 5
by Michael Collins - Posted on 24 June 2024
Reception is spacious and lovely, staff polite and appointment on time. The doctor was good mannered and very professional. He explained all the problems clearly and the best way forward.
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Michael, Thank you for taking the time to write this review. We are pleased that your experience with your chosen doctor was positive. We will he sure to pass on your kind comments. Wishing you good health Michael Hunter Business Development Manager
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Review titled Very efficient
Rated 4 stars out of 5
by James Allan - Posted on 25 June 2024
Whole procedure was very professional and clear. Well run and friendly. From reception through to initial consultation and preparation I could not fault the Hospital. When I had the actual procedure , everything was professional and focused. After the procedure,I was quickly taken back to my room and left for a recovery period. I was then given lunch ,which was excellent, before being cleared to leave to be picked up and taken home. All in all the experience was comfortable and pleasant.
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear James, Thank you for taking the time to leave a glowing review of our services and people. We will pass your kind comments on to the relevant teams as they love to hear the positive impressions that they have made on patients. We wish you all the best with your recovery. Kind regards One Hatfield Hospital Management Team
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Review titled Pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Consultant very thorough and charming. Staff friendly. Clean environment. Efficient appointment booking. Highly recommended.
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 10 June 2024
Thank you for taking the time to leave a review of our services. We are pleased that we could meet your expectations. One Hatfield Hospital Management Team
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Review titled 3 hours wasted.
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2024
I arrived for my 9:00 Appointment at 8:50 and was checked in and told to take a seat in the waiting area. At 9:35 I still hadn't been seen so I went up to reception to see what the delay was. The receptionist wasn't sure but went off to check. About 10 mins later she returned to tell me they were unable to contact the Doctor and he hadn't arrived yet but if I don't mind waiting a bit longer they would carry on trying him. A little while longer a lady ,who I assumed was the practice manager although she never said, came to see me and informed me that the Dr had in fact left the country. She apologised and said she would try and get me another Dr if she could, but this wasn't possible. I finally left around 10:30 and with the 45min journey each way wasted 3 hours for nothing . They did however make another appointment for 6 weeks later with a different Dr. So I'll wait to see what happens.
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave a review. My name is Michael Hunter (Business Development Manager). Please allow me to apologise for the service you received and the inconvenience it caused. We are aware of your particular case and can confirm that this issue has affected a small number our patients. The issue was caused by a new consultant to One Hatfield Hospital failing to inform us of a change to his external diary and commitments, something we take very seriously. We have since followed up with this consultant and have made changes to their practice at One Hatfield Hospital. I can confirm that a new appointment has been made for you and every effort is being made to get you seen sooner if possible. Please free feel to contact the NHS department directly on one.hatfield.nhs.net or 01707 44 34 61 King regards, Michael Hunter Business Development Manager
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Review titled Great practice
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
The waiting area was calm which made patients feel relaxed before seeing the consultant. The consultant took time over my problem and I felt reassured. I had a back problem for over 10 years and I had almost given up. Now I see some light at the end of the tunnel. It is also nice to have stress free parking
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Thank you for for your kind comments. However, I believe you may have scored us incorrectly on the star rating system? It's great to hear that we could offer you the help that you have waited so long for. Kind regards Michael Hunter Buiness Development Manager
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