One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Elaine - Posted on 20 August 2024
Welcoming friendly staff who made my stay a joy after operation. Excellent aftercare. Hospital was clean, catering excellent with good choice of menu.
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 12 September 2024
Thank you so much for your kind review! We're delighted to hear that our friendly staff helped make your stay comfortable, especially during such an important time after your operation. It's wonderful to know you were happy with the aftercare, cleanliness, and catering options. Your feedback is truly appreciated, and we wish you a smooth and speedy recovery! One Hatfield Hospital Management Team
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Review titled Excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
Following a carpal tunnel operation on 29th February I had not had a follow up with hospital so phoned and was given a slot 2 hours after my call. I was seen by surgeon my wound and hand were checked and explanation on length of time for full recovery provided. Very efficient and reassuring consultation and excellent service from team at one Hatfield.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Thank you for your review of our services. We are pleased that we could meet your expectations. We have passed on your comment to our NHS team. Many Thanks, One Hatfield Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Carol Ann Flack - Posted on 11 July 2024
Very helpful polite very welcoming. All staff very polite and neat and tidy in appearance.All procedures explained and all results explained in full
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Carol, Thank you for taking the time to leave us a review. We will pass your kind comments on to the relevant teams. Wishing you the best of health. Many thanks Michael Hunter Business Development Manager
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Review titled So far so good
Rated 5 stars out of 5
by Peter Hill - Posted on 15 May 2024
So far everything has been good. Only the Royal Mail has let them down, by taking 15 days to deliver a second class letter, resulting in me missing an appointment with my Consultant.
Visited Orthopaedics on May 2024
Review titled One Hatfield Hospital
Replied on 16 May 2024
Hi Peter, Thank you for taking the time to leave a review. We are so sorry to hear about you missing your appointment. Please do call in so that we can get you rebooked. Michael Hunter Business Development Manager
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Review titled Good experience
Rated 5 stars out of 5
by Gisele Yoh - Posted on 30 May 2024
Very efficient reception desk for checking in. Nice waiting area with good seating & a cafe within the area. I was called for my appointment promptly.
Visited Pain Management on May 2024
Review titled One Hatfield Hospital
Replied on 31 May 2024
Dear Gisele, Thank you for your feedback. We are pleased that you enjoyed our waiting area and cafe services. Michael Hunter Business Development Manager
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Review titled Mistakes made
Rated 3 stars out of 5
by Anonymous - Posted on 21 May 2024
After a mistake from the front desk, I was kept waiting for 1 hr. Even after the mistake was rectified it took over 30 minutes to slot me in.
Visited Don't know on May 2024
Review titled One Hatfield Hospital
Replied on 22 May 2024
Thank you for leaving your honest feedback. Firstly, we would like to apologise for the inconvenience we have caused during your visit. We are looking at our hospital wait times as part of an improvement plan to help stop this happening in the future. Michael Hunter Business Development Manager
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Review titled Excellent can not fault
Rated 5 stars out of 5
by Carol - Posted on 06 June 2024
Waiting times to see consultant/Dr in out patients short Clean Great cafe Staff friendly, knowledgable and efficient Admin are super efficient, my follow up appointment was sent via email before I had left the hospital after my procedure.
Visited Pain Management on May 2024
Review titled One Hatfield Hospital
Replied on 10 June 2024
Dear Carol, Thank you for leaving us this great review. We will share your kind comments with the team. Our staff work extremely hard to meet our patients expectations and we are proud that we have met yours. Michael Hunter Business Development Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Janet Gotobed - Posted on 22 May 2024
This is the fourth operation I have had at this hospital both hips and knee replacements I can not fault the care I received while in this hospital and also the follow up appointments physio I also got calls from the hospital to check everything was going alright after I had left there care and to discuss any worries I might have even Thoe I was a NHS patient I was treated no differently would recommend this hospital and want to thank everybody there for their kindness also I would like to thank the receptionists for their happy friendly faces
Visited General Surgery on May 2024
Review titled One Hatfield Hospital
Replied on 31 May 2024
Dear Janet Thank you for choosing our hospital to have your operations. I have passed on your positive comments to the hospital teams mentioned in your feedback. We wish you a speedy recovery. Michael Hunter Business Development Manager
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Review titled fantastic experience
Rated 5 stars out of 5
by rosalind dives - Posted on 03 May 2024
all staff fantastic, enjoyed whole experience, good timing, little pain, brilliant room, lovely sandwiches !
Visited Pain Management on April 2024
Review titled One Hatfield Hospital
Replied on 20 May 2024
Hi Rosalind, Thank you for taking the time to write your review. Your comments have been shared with the team and our Chef. King regards, One Hatfield Hospital Management Team
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Review titled Impressive Building & Excellent Staff
Rated 5 stars out of 5
by Hilary Crook - Posted on 17 May 2024
The One Hatfield Hospital is very impressive both outside and inside. The staff in reception were very pleasant and welcoming. I had a private appointment which went very well, and was then offered free coffee/tea and biscuits and directed to a pleasant area to sit in for a while until I felt ready to make my way home. I was happy to have another appointment booked for next month.
Visited Don't know on April 2024
Review titled One Hatfield Hospital
Replied on 20 May 2024
Hi Hilary, Thank you for your review. We are pleased that we could meet your expectations. We wish you the very best of health going forward. Kind regards, One Hatfield Hospital Management Team
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