One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly helpful service
Rated 5 stars out of 5
by Peter Smith - Posted on 06 September 2024
Went to physiotherapy with severe nerve pain in both legs. The physio recommended some rehab after some questioning my symptoms & checking my joints & muscle movements. It’s only a week since but her advice seems to be working - much improved in less than a week. Follow up is due soon. Would highly recommend the physio guys.
Visited Pain Management on September 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Dear Peter, Thank you for sharing your experience! We're so glad to hear that you're already feeling much better after your physiotherapy session. It’s wonderful that the advice has made a difference in just a week. We'll be here to support you during your follow-up, and we appreciate your recommendation! Michael Hunter Business Development Manager
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Review titled Visit
Rated 5 stars out of 5
by Peggy Wareham - Posted on 09 September 2024
The consultant was kind and with a very good outcome for me and arranged for me to have MRI and x-ray the following week
Visited Orthopaedics on September 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Dear Peggy, Thank you for your feedback! We're glad to hear that your consultant was kind and that you had a positive outcome. It's great that the necessary scans were arranged promptly. Wishing you the best in health. Michael Hunter Business Development Manager
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Review titled Superb service
Rated 5 stars out of 5
by Martin Gold - Posted on 05 September 2024
Excellent experience, the staff were brilliant, polite and professional. The facility is second to none. The consultant I saw put my fears to rest, he took time to explain everything clearly and made sure I understood the procedure, nothing was rushed and has given me confidence to proceed.
Visited Orthopaedics on August 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience and felt well taken care of by our staff and consultant. Ensuring your comfort and confidence is our top priority, and we’re glad to have made a positive impact on your visit. We look forward to supporting you throughout the next steps! One Hatfield Hospital Management Team
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Review titled Professional Medical Service
Rated 5 stars out of 5
by MR R T MALINS - Posted on 10 September 2024
All staff from reception to Consultant, most friendly, caring and professional. Relaxed environment - takes any anxiety away. My first visit I was given injections in right shoulder - this has given more freedom of movememt and pain. Followed by visit to for Physio and a progrmme of intructions for home.
Visited Orthopaedics on August 2024
Review titled One Hatfield Hospital
Replied on 12 September 2024
Thank you for sharing your experience! We're so glad to hear that our staff, from reception to your Consultant, helped create a friendly and caring environment for you. It's great to know that the treatment for your shoulder provided relief and improved movement. We're also pleased that the follow-up physio and home program were beneficial. Your comfort and recovery are our top priorities, and we look forward to continuing to support your progress. One Hatfield Hospital Management Team
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Review titled Excellent hospitality
Rated 5 stars out of 5
by Brian Bass - Posted on 23 July 2024
All staff were very friendly, knowledgeable and professional. The surgeon was very informative, keeping me fully informed of the procedure he was carrying out The reception people were very helpful and polite informing myself as the way things operate and the after care service was very efficient with excellent food.
Visited Pain Management on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Brian, We hope you are well, we appreciate you taking the time to leave a review of our business. Your kind comments have been passed on to all the relevant teams of One Hatfield Hospital. Many thanks One Hatfield Hospital Management Team
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Review titled Knee injection
Rated 4 stars out of 5
by John townsend - Posted on 20 August 2024
Very quick and painless cortisone injection. Only had to wait 10 minutes. Nice and friendly staff. Easy car parking. Nice experience overall.
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 20 August 2024
Dear John, Thank you for leaving us a review. It's great to hear that your injection was both quick and painless leading to an overall nice experience. Many thanks One Hatfield Management Team.
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Review titled Efficient system
Rated 5 stars out of 5
by Dave - Posted on 24 July 2024
Receptionist took my surname and DoB, checked-in my vehicle registration, provided form to complete and, on its return, asked me to wait in the, light and airy, reception area until called by the consultant. A very smooth process.
Visited Don't know on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Dave, Thank you for taking the time to leave us a review. We are very pleased that we met your expectations by offering you a smooth process. We are wishing you the best of health. Michael Hunter Business Development Manager
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Review titled Great service
Rated 5 stars out of 5
by Andy Hart - Posted on 11 July 2024
Very efficient hospital. Arrived and ple Ty of free parking. Receptionist was very polite and consultant was very thorough and explained all the options available to me, letting me know the pros and cons of each option. This allowed us to come to a joint decision on the best way forward.
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Andy Our reception team thank you for your kind comments. We are also pleased to hear that we met your care expectations and that you have found a way forward that you are comfortable with. Kind regards Hospital Management Team
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Review titled Great place . Great consultant
Rated 5 stars out of 5
by Deborah Osman - Posted on 09 July 2024
I found everyone at One Hatfield really helpful from the reception staff to the Consultant. The consultant was thorough and empathetic. He did not talk down to me like some consultants do !!!!!!!
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Deborah, Thank you so much for sharing your positive experience with us at One Hatfield. We're thrilled to hear that our reception staff and consultant provided you with the helpful and empathetic care you deserve. It's great to know that our consultant's thorough and respectful approach made a positive impact on your visit. Michael Hunter Business Development Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
The care I received from reception through to after care was excellent. The receptionists were very polite, the surgeon was very informative, professional and understanding. The after care I received was caring,punctual and polite. A excellent experience.
Visited Pain Management on July 2024
Review titled One Hatfield Hospital
Replied on 20 August 2024
Dear patient, Thank you for your kind review of our people and consultants. We are very pleased that we were able to meet your expectations. We wish you a speedy recovery. Michael Hunter Business Development Manager
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