Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Incredible!
Rated 5 stars out of 5
by Lucy - Posted on 03 March 2023
Came to a&e with extreme chest pains. Got seen very quickly and checked. Reached the utu department and they were incredible! Can’t rate this department highly enough! The care and dedication to their field was remarkable. The doctor I saw was professional and friendly when discussing things and had a really warm and brilliant attitude.
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 March 2023
Hi Lucy, Thank you for talking the time to write a review of our A & E department and share your experience with us. I truly hope that you are feeling much better now. Please be assured that I will send this to the management team of A & E who will share these comments with the teams who were involved in your care. Kind regards Kelly Morley - Patient experience officer.
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Review titled Stroke Care
by pilingsnm48 - Posted on 05 June 2023
I suffered an ischemic stroke 7 weeks ago. No recollection of it happening until the paramedics arrived & took me to the stroke unit at QMC.
Visited March 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 June 2023
Thank you for sharing your story. We hope you felt that you received good care at our hospital. Please feel free to share your feedback here or by contacting our PALS team (PALS@nuh.nhs.uk) Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled Full of admiration
Rated 5 stars out of 5
by Susan Mcnab - Posted on 28 April 2023
I am a 71 year old retired journalist. This submission is in praise of the treatment I received over a 14 hour stay from the middle of the night to the middle of the afternoon in QMC majors. Every member of staff behaved towards me in an exemplary fashion, despite the department being very busy. There was not only top class care from consultants and other doctors, but also from nurses, radiologists and every member of staff I encountered. Care and kindness was in great supply. Well done all!
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you so very much for providing us with such amazing feedback. The team in ED work hard to ensure that our patients are looked after and in such extremely busy times. I am so pleased to hear that your experience of our ED was such a good one and I know that the team will be pleased to hear this too, I will of course share this with them now. Kind regards, The Patient experience and engagement team at NUH
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Review titled Treated with respect
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I have visited QMC once before and not had a good experience so when my GP referred me to eye casualty I was very nervous. However I just wanted to say that I had a very positive experience in this department. I was seen quickly and all the staff (receptionist too) were so caring and respectful. I felt really listened too and I have some follow up appointments which don’t seem quite as daunting so thank you very much to all the staff in eye casualty
Visited Ophthalmology on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 March 2023
Hello there, Thank you for taking the time to leave us such positive feedback. I am sorry to hear that your previous experience of our services was not a good one. I am pleased that when you accessed our services this time you felt so well cared for and I hope that this experience has reassured you that we are always trying to go above and beyond for our patients. I will pass this wonderful review onto the eye casualty team now and we hope that you feel much better now. Kind regards, Kelly Morley - Patient experience officer
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Review titled Disappointing...
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
After having received a paper letter, at least one email + about 5 texts over several days reminding me about what was to be my laser capsulotomy procedure today 10 March I presented at Eye Outpatients, having paid for a taxi and braved a blizzard at 8.10 am. (I am 80 yrs of age) I had three examinations by three pleasant members of staff including 2 lots of drops. When I finally saw the Dr for the final assessment he said yes, I should have the procedure and my eyesight would be restored to how it had been after cataract surgery. So I would have it now? .. I was pleased. No ..the laser equipment had been broken for some months and my Dr would have to refer me to another hospital! With respect why was all that medical staff time wasted in addition to mine when this procedure was never going to take place!
Visited Ophthalmology on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 March 2023
Hello, I’m so sorry to hear that you experience of our eye outpatient department was such a difficult one. We take all feedback seriously and I will pass your feedback onto the teams involved in your care so that they can be learned from. If you would like to get in touch with us regarding this matter please contact QMC.pet@nuh.nhs.uk where we can assist you further.
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Review titled Poor administration.
Rated 1 star out of 5
by Michelle - Posted on 21 March 2023
Unable to get through to the orthodontic team for days about my daughters broken brace. The department needs more staff to answer the calls or even an answerphone. Give the staff the tools to do their job and you will have happy staff and patients. It's not rocket science.
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 March 2023
Hello Michelle Thank you for taking the time to post us your feedback, I will of course pass these concerns on to the manager at the ropewalk now. However if you would prefer to be contacted directly by them please email us at qmcpet@nuh.nhs.uk so that we can take more details from you and we will ensure that they get in touch. Best wishes Kelly Morley – Patient experience officer
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Review titled Felt like a number being shunted along a conveyor belt
by BRbossa - Posted on 15 March 2023
I was referred to the Acute Medical Receiving Unit (AMRU) ward by my GP after I was very poorly with a Gastro illness, at this time my GP made me aware that my symptoms were severe and was very clear that whilst its unusual for my age group this could be a type of cancer and needs urgent investigation. On arrival I was booked in with a wrist band and cannula but then I was just left for 11 hours on a chair with occasional blood pressure checks, I was told that the hospital had a queue for beds and that I would have to wait my turn. Whilst in AMRU I was not particularly well cared for, due to allergies I requested Vegan food but was then given a lunch full of cheese and cream which I turned down, they then reluctantly offered me a cheese sandwich or an egg mayo sandwich, the health care worker made a point of telling me that they had given me food options and that I had turned them all down, I actually did not get any food for seven hours. I was promised some medication for pain and nausea as soon as I arrived however despite asking a few times I did not get it until the early hours of the next day. The healthcare assistant who was looking after me during the day was very rude and made me feel like I was an inconvenience, at one point they made me cry, didn't really expect that when I had been told that day I might have cancer and I was very unwell. I was on the AMRU for two days and finally at the 12th hour which was approximately 10pm the night staff kindly moved me to a bed. Seriously overall AMRU broke me, I never want to be near that ward again. In summary I felt like I was just a number being shunted along a conveyor belt, there were vast numbers of people being taken into the AMRU I was checked in okay but then just left and not given adequate medication or food, in fact my blood pressure dropped and I passed out at one point because of this. I tried to contact PALS but unfortunately they never answer the phone and I left messages which were not returned. I cannot fault the evening staff on the AMRU, they moved me to a bed, got my medication sorted and chased up a bed on a specialist ward, shortly after I was transferred to a specialist ward which was so much better than AMRU, the staff were amazing and I met some very dedicated staff members who were very kind to me and took time out to check on me and ensure that I was comfortable they were a credit to the hospital and the NHS.
Visited March 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 16 March 2023
Dear BRBossa We are so very sorry to hear that this was your experience of our service. This is definitely not how we would want you to feel whilst in our care. I understand that there were a few concerns during this stay and I will personally escalate these now. We offer a wide variety of choices in our menus and these should have been offered to you as a vegan we also cater for this diet and not eating for several hours due to this simply should not happen. I will inform catering services as well as the management of AMRU so that they can work together ensuring dietary needs are met. In regards to your care it sounds like it was a very distressing time for you and you should have felt supported and cared for during this time when you needed us most. In response to your call to the Pals service I understand that all messages are taken and queued in order of the time they are received. Whilst I will pass on your feedback to them please know that they genuinely would have wanted to help and assist you in any way they could. This feedback gives lots of opportunities to learn and please be reassured that these concerns will be acted upon by all the services involved in your care. If you would like to share any more information or find out more about the actions that we take from your feedback please Email us at QMC.PET@nuh.nhs.uk. Best wishes Kelly Morley – Patient experience officer
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Review titled Thank goodness for QMC STU department
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I came to A&E in intense pain after a week of going back and forth to the GP to be told to ‘wait and see’ if my issue was going to get worse. The moment I booked in to A&E I was reassured I was in the right place and the nurses were sympathetic to my situation. Based on the current pressure on the NHS I wasn’t sure if A&E was the right place but it definitely was. I was triaged quickly and within 2 hours was being sent to the surgical ward. Once on the surgical ward, there was some waiting around to be seen but all the staff were incredibly friendly. Once I met with the surgeon, she explained the surgery and was so reassuring and wonderful. I was then admitted to the ward where the nurses continued to be so lovely and caring. Having had a week of GP’s not being particularly ‘caring’ these interactions were so heart warming. I was taken to surgery at 8:30 that evening. When in surgery, the team were so upbeat, chatty and put me at ease and answered any of my concerns. I was then discharged by midday the next day so within 24 hours the teams had resolved my issue and got me on the road to recovery! I’m just so grateful for all the member I interacted with, they were all an absolute assets to QMC and I cannot praise them enough!
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 23 March 2023
Dear Patient Thank you so much for getting in touch and sharing your experience. It sounds like you most definitely were in the right place and I am so pleased to hear that you surgery went well. I will pass this comment on to the matron of A&E and also to the surgical team who will be very pleased to hear you felt so well cared for and will cascade this to their teams. I would like to take his opportunity to wish you a speedy recovery after your surgery. Best wishes Kelly Morley – Patient experience officer
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Review titled Great People
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
I visited the hospital with my daughter recently, visiting the Children's Clinic East. The doctors and nurses we had contact with were lovely. I can't thank them enough for the treatment of my daughter. Thank you
Visited Children's & Adolescent Services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 16 March 2023
Thank you for getting in touch and leaving such fantastic feedback. I will send your comments over to the management in clinic east now so that they can share this with the staff and let them know how pleased you were with your child’s care. All feedback is so important to us and we will use this to continue providing such great service to our youngest patients. Kind regards Kelly Morley – Patient experience officer
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Review titled Catering charges
Rated 3 stars out of 5
by David - Posted on 01 April 2023
£2.65 for a small bottle of water from the cafe run by a company called Elior, is being rather a bit greedy don't you think when people and patients are in need? And of the staff who have to work there? And then you moan when they ask for a pay rise. Presumably, Eloir buy the same bottle of water from the same place as Sainsbury's, etc, and they sell it for 80p
Visited Don't know on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 April 2023
Thank you for your feedback. We’re sorry to hear you weren’t happy about the price of bottled water in the restaurant. As you point out, prices in shops and restaurants at our hospitals are not set by our hospital Trust but by the companies operating them, so we will share your feedback with Elior. Your concern for the wellbeing of our staff, and patients, is appreciated – we know how important it is to keep hydrated, which is why we have recently installed a number of new water-bottle filling stations around the hospital, all of which can be accessed by anyone, staff or members of the public, for no charge.
Information supplied by Nottingham University Hospitals NHS Trust