Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Lengthy waiting time for an apoointment
by Kiza - Posted on 19 April 2023
I have been waiting 55 weeks for an outpatient appointment that should be a maximum wait time of 18 weeks - that's over a year. Over a year of me being in pain with no support. I called up today to ask and they have said the only appointment before mine is a week earlier and that should be left for emergency cases so I can't have it. I feel it is ridiculous leaving a young person to suffer in pain for over a year waiting for an urgent issue to be investigated.
Visited April 2023
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Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2023
Hi There Kiza, Thank you for getting in touch with us and sharing your experience. I’m so sorry to hear that you are experiencing difficulties accessing an appointment please contact us on qmcpet@nuh.nhs.uk so that we can obtain more information and hopefully assist you with your query.
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Review titled CT scanners go extra mile
Rated 5 stars out of 5
by Darryl - Posted on 06 April 2023
Huge thanks to Gateway C CT scan team at 1pm 4th April. My partner has cognitive impairment and mobility issues resulting from brain damage caused by a large tumour. A head scan was required by the neuro-consultant to assess the current brain condition. Having been transferred to the QMC by ambulance we were passed onto the team without delay. The whole team were excellent, considerate and understanding. They also went more than "the extra mile" to circumvent a medical issue that arose prior to the scan taking place. I cannot thank them enough for their professional, but sympathetic approach. I hope that this review will be passed on to the people involved. Again thank you.
Visited Neurology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 April 2023
It was great to receive this feedback, thank you so much for sharing it. We’re so glad to hear that you and your partner were pleased with the care and treatment your partner received, and that the way they responded when a medical issue arose gave you further confidence that your partner was in good hands. We’ll share your review with the CT unit staff on Gateway C, so they will know you appreciated all they did.
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Review titled The care of an elderly relative
by Dawlish 21 - Posted on 05 April 2023
I brought my COVID positive, elderly mother to A & E at the Queen's Medical Centre. Her Oxygen levels were dangerously low and within minutes they were treating her. We were very appreciative of the kindness and consideration of all the staff involved. As she had COVID she was put in the Isolation ED which was not so hectic and noisy as elsewhere - this is so important. She was monitored and looked after very well. Luckily the staffing levels were good. We wanted to thank all the Isolation ED staff very much.
Visited April 2023
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Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 12 April 2023
Thank you very much for this feedback. We are very pleased that you feel you witnessed good, professional and responsive care from our staff when you brought your mother to our Emergency Department, and that you were left feeling she was being looked after well. We will share your kind words and message of thanks with the team who work in the isolation area of the department so they can see your appreciation. With kind regards Andrew Steggles, Patient Experience Officer
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Review titled Caring and extremely hard working staff
Rated 5 stars out of 5
by jacqui wren - Posted on 07 April 2023
On a day visit to Nottingham I fell and damaged my face and hands. I needed my lip stitching and my fractured fingers binding. The care I received was excellent. Yes I was waiting a long time but that’s because hospitals are understaffed but the staff here could not have worked any harder or been any more caring. I had to wait because I needed someone from the maxillofacial department to clean out the debris from my lip and stitch it up. The nurse in ED asked if I was dizzy, light headed, by this point it had been 8 hours since I’d eaten, when I mentioned this she immediately found me a sandwich and a yogurt which solved that issue. When my family arrived they were able to come and sit with me as I waited to be stitched up. Yes, the waiting time is unacceptable but it’s not the fault of the staff on duty, they could not have worked any harder, been more caring or been more efficient. Thank you ED injuries at Queens Medical Centre Nottingham.
Visited Accident and emergency services on April 2023
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
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Review titled Received great care, CT scan lad is an asset!
Rated 5 stars out of 5
by Carlin Rogers - Posted on 30 April 2023
Was cared for to a great standard- given it was Saturday night so busy with drunks. I was made to feel very well looked after by all of the emergency department staff- thankyou! I’d like to give praise to the CT radiographer (young Asian lad).. he is very good at his job and has excellent people skills, he is definitely a great asset to the QMC and NHS.. thankyou mate!
Visited Accident and emergency services on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hello Carlin, Thank you for sharing your experience of our emergency department and in particular the way you were looked after by all of the staff you have encountered. I will pass this on to the ED and the CT department so that your feedback can be shared with all the staff you have mentioned. With the ED being particularly busy at present they will welcome such positive feedback. Thank you again for taking the time to share this with us. Kind regards - Kelly Morley - Patient experience officer
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Review titled Eye Injury
Rated 5 stars out of 5
by Laura Paterson - Posted on 22 April 2023
I attended on 21st April, the eye casualty. I'd damaged my eye and was in a lot of pain. 111 told me to head in. I registered and was triaged within half an hour. The nurse I saw, put pain relief and dye in my eye and saw that I'd scratched right across the front of my eye. She double checked the back of my eye to make sure it was okay. She explained that I didn't need to see a doctor and recommended an abx eye drop I could use. She told me it would start to feel better in a couple of days. She was friendly and explained things well. Great job thank you.
Visited Ophthalmology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 April 2023
Thank you so much for sharing your experience of our Eye casualty department it is great to hear that you felt so well cared for during your treatment. Please do not hesitate to get in touch if you need any further support. We will pass this excellent feedback to the matron of the Eye casualty department now in order for them to share this with the team. Thank you again for leaving such great feedback
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Review titled Can't fault my aftercare
by Peter923 - Posted on 19 May 2023
Don't remember much about the first hour. Went in hospital at 12:00 and was back home at 18:30 the next evening, feeling as if nothing had been amateur. Can't fault my aftercare.
Visited April 2023
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Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 May 2023
Hi Peter 923 Thank you for taking the time to leave a review of our services. If you would like us to share your feedback with the departments that cared for you please get in touch at QMCPET@nuh.nhs.uk. Kind regards Kelly
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Review titled Exemplary health care from a true professional
by Scipio - Posted on 15 May 2023
Very happy at level of support for my cardiac issues. [Unsure about 'Waiting time'] [Unsure about 'Cleanliness'] [Unsure about 'Finding your way']
Visited April 2023
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Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 May 2023
Hello there, Thank you for providing us with your review of our cardiology services. I will be sure to send this across to them now in order for it to be shared with the team. Kind regards Kelly
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Review titled Outstanding care
Rated 5 stars out of 5
by Emily Coupe - Posted on 28 April 2023
My son had to have a procedure on the short stay surgical ward. From start to finish the care was absolutely outstanding. My son has a very negative view of hospitals from past experiences (not at this site) so was very scared when coming to this hospital. From the very beginning he was made to feel at ease. The play specialist that came down was absolutely brilliant! She kept him calm and laughing in a situation where he would normally be crying and scared! The nurses on shift were also as brilliant! Really knew how to keep my son calm and to make the experience less scary! After the surgery the nurse was sure to have a ham sandwich to hand as promised! You should be really proud of this unit. No mother wants to see her son go through having to be put to sleep and the recovery, but with the team that was on it made that experience that little bit easier. I cannot even begin to describe how brilliant this team is. Thankyou! So much! (And my son is still talking about the ham sandwiches!)
Visited Paediatric Surgery on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hi Emily, Thank you for sharing your experience in our hospitals, I’m so glad to hear that you both felt so well supported in your Son’s procedure and that more importantly the team were even able to help him forget his fears! I will pass this feedback onto the team that looked after him and we hope that he is recovering well now. Please be assured that if you ever need us again we are here for you and will even make sure we also have a good supply of those ham sandwiches!! Kind regards - Kelly Morley - Patient experience officer
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Review titled Great Experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2023
I was seen quickly after I incurred a deep cut to the eyebrow. I was seen by 4 professionals and had 3 sutures within 4 hours of entry. Thank you.
Visited Accident and emergency services on March 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 27 March 2023
Hello there, Thank you for sharing your feedback with us. It’s great to hear that you experience of our service was such a positive one. We would like to take this opportunity to wish you well in your recovery. Kind regards Kelly Morley
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Information supplied by Nottingham University Hospitals NHS Trust