Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Specialist breast feeding service
by Isitrachael - Posted on 29 June 2023
I attended the specialist breastfeeding service at Ashfield Health and Wellbeing centre with my son when he was 10 weeks old for specialist breast feeding support due to issues with pain on feeding and poor weight gain. He was diagnosed with a posterior tongue tie which was felt to be causing this and was referred for ligation. Unfortunately I was told that NUH only see babies through their tongue tie service until the age of 12 weeks and as the waiting times were long we would not have been seen before this cut of and would instead need referring to Sheffield Childrens hospital. This had the advantage there was no upper age limit to access the service however the wait time was still over 1 month. I have found the community support and services for breast feeding really positive and helpful for me but this seems almost a waste if an issue is identified yet this cannot be addressed because wait times are too long and a 12 week old baby then becomes ‘too old’ to access a service. NUH is a tertiary children’s hospital with the expertise to manage complex and unwell children and so I doubt that a simple procedure such as this ligation couldn’t be performed past 12 weeks. Fortunately for me I was able to pay privately to have this procedure done for my son, and since then he is feeding better, has better weight gain and overall has less symptoms likely as a result of his tongue tie release. I am aware though that not everyone is in a financial position to be able to do this, and had I not been able to I am sure I would not still be breast feeding. I strongly feel that this service should be more accessible for everyone and reducing waiting times and increasing the upper age limit babies can be seen through this service is so important.
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 July 2023
Hello there, thank you for sharing your experience of our hospitals. I am so very pleased to hear that your son has been seen now and that he is doing so well. It is also fantastic to hear that the breast feeding service were so supportive, this feedback will reassure all new mothers who are referred to them in the future. I will forward this comment to the children’s hospital tongue tie service manager so that they can also use this feedback to share with their teams. Would it be possible for you to get in touch so that we can obtain more information please? Our email address is QMCPET@nuh.nhs.uk I look forward to hearing from you. Best wishes Kelly Morley - Patient experience and engagement officer.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2023
Arrived in A and E with fast heart rate , taken in and decided procedure required to address. Moved to another area awaiting further investigation. Very good nurse came outlined everything but said long delay, still very fast heart rate. After several hours no sign procedure could be done. Told Incould wait further several hours or wait longer to be admitted, really feeling bad by now and fed up. Said I would be called about procedure to do urgently to slow .. went home disallusioned and v tired as feel like I’m constantly running marathon. Still awaiting notification
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2023
Hi there, I’m so very sorry to hear of your experience within the A & E department please contact us via our email address QMCPET@nuh.nhs.uk so that we can obtain more information and direct you to the correct service alternatively you can contact us at Pals@nuh.nhs.uk for further support.
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Review titled Spinal Assessment Unit
Rated 5 stars out of 5
by Helen & Georgina - Posted on 25 May 2023
Thank you for the excellent care we received on Monday morning. It was my daughters first experience on the adult wards. Receptionist, HCA and spinal fellow were amazing. Greeted with friendly smiles (makes such a difference) full explanation of interventions given and results of investigations. 5* Thank you
Visited Don't know on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 July 2023
Thank you very much for sharing this excellent feedback. I’m so pleased to hear that your daughter’s transition to adult care has been so smooth. It is always daunting meeting a new team and getting to know them so I’m really glad to hear it went so well. I will pass your feedback on to the team now and would like to take this opportunity to wish you all the best with your future care together. Kind regards, Kelly – Patient experience officer.
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Review titled 29 hours in A&E
by Mat230-1 - Posted on 15 May 2023
I had to take my husband to A&E in the early hours of the morning due to server trigeminal neuralgia attacks. 8 hrs waiting to see the 1st Dr who was very thorough and wanted a 2nd opinion which took a further 8hr wait. 16 hrs of people watching in the waiting area. Totally shocked at what some people actually came into A&E and how after a few hours wait just get up and walk out! I'd like to say a big thank you to the staff for continually keeping us updated during our wait, and then a trip round to majors for an infusion to help the attacks lead to another 13 hrs wait for a bed. All the staff involved in my husband's care treated him with great respect and care. The amount of patients on beds in corridors was shocking and upsetting to see, but the staff worked tirelessly doing their jobs. Being a patients relative and not a member of staff is the hardest thing to do, but knowing just the small things you do like letting them know what's happening and offering a cup of tea makes such a big difference at such a worrying time. While writing this my husband is still an inpatient, but that's a completely different story!
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 May 2023
Hello Mat230-1 Thank you so much for sharing your patient experience with us, it sounds like your husband was in the right place and despite the department being so busy you felt well supported during this time. The staff work so hard to ensure the patients feel this way and they will be so pleased to hear that your feedback is so positive – I will pass this on to the Department matron now. In regards to you husbands admission if there is anything we can help you with please contact us on QMCPET@nuh.nhs.uk and we will do our very best to help. Kind regards Kelly
Provided by Care opinion
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Review titled Wonderful Treatment
Rated 5 stars out of 5
by Sarah Mansfield - Posted on 26 May 2023
On May 25th 2023 I had treatment at the Maxillofacial Department. I cannot speak highly enough of the Dentist and her supporting team. She and they were absolutely excellent. Pleasant, professional,calm and most efficiently reassuring. I am most grateful to them all. Sarah Mansfield
Visited Oral and Maxillofacial Surgery on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 30 May 2023
Hi Sarah, Thank you for taking the time to leave feedback regarding your experience with the maxillofacial department. I will pass these comments onto the department manager now so that it can be shared with the team. Kindest regards Kelly Morley – Patient experience officer
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Review titled Resuss/ED
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
Hello I wanted to give my many thanks to the nice nurses of resuss. bless them, I must have been out when I last spoke to a doctor in one of the cubicle areas. This was due to an accident last week, I must of had temp. loss of conscious or fitted as they described, was given oxygen, I believe some medication via IV I believe. Its unfortunate when moved to Majors it was a let down, I should have been moved to a ward regardless of blood results as my gp had advised. the resuss team. however were phenomenal.
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 May 2023
Hello there Thank you for taking the time to provide feedback and share your patient experience with us. It’s always nice to hear that a patient felt so well cared for that they wish to give thanks to those who looked after them. I will pass this comment to the management of Resus now and they can share this with the people that cared for you at the time. All feedback is valuable to us and we can also use this to look into the different departments that you visited and see how they differ. Thank you again for taking the time to share this.
Provided by Care opinion
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Review titled Swift response and comprehensive treatment
Rated 5 stars out of 5
by R Donev - Posted on 01 June 2023
My mother (61yo) spent the weekend battling a chest infection, even being visited by paramedics who concluded it was viral and there was nothing to do besides rest and drink fluids. By the Tuesday at 5am my mother said she felt like she was dying, so my father took her to A&E where the triage moved her straight through to x-ray with suspected pneumonia. While being monitored there, she deteriorated further and the rapid response by nurses and a junior doctor led her to being treated immediately for suspected sepsis. She was moved to resus where she received the appropriate attention and medical treatment, and was well monitored and looked after. She spent the day being treated, having scans, and waiting to be moved to city hospital which happened within the 24 hours. Really happy with the A&E triage and with how responsive the staff were to her sepsis symptoms which could have been written off as being only pneumonia. She is now recovering. Thank you so much.
Visited Accident and emergency services on May 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 June 2023
Hi R Donev, Thank you so much for sharing your Mothers experience of our A&E department. I’m so pleased to hear that with swift treatment she is now well on her way to recovery. I’m going to share this with the Matron of A&E now so that your “thank you” is passed onto the teams that helped to look after your mum. Kind regards Kelly Morley – Patient experience and engagement officer.
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Review titled Extremely Efficient
Rated 5 stars out of 5
by Andy McCheyne - Posted on 30 April 2023
I was referred to Eye Emergency by my Optician following retinal detachment. From the moment I first attended and booked in with the Receptionist until I was signed off by the Consultant post Op I received superbly professional, friendly and helpful support from Admin and Clinical staff alike. I can’t fault any element of the service I received from with communication or clinical delivery and my case was dealt with incredibly swiftly. Thank you for making it all quite a ‘painless’ experience in so many ways.
Visited Ophthalmology on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 May 2023
Hi Andy, Thank you so very much for getting in touch with us to share your experience. It is great to hear that the service met your expectations and that your procedure in particular went well. I will share this feedback with the ophthalmology team now and we would like to take this opportunity to wish you a quick recovery. Kind regards Kelly Morley - Patient experience officer
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Review titled Grateful Patient - excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I had a spinal cord tumour removed at the Neurosurgery department at the QMC in April. From my the first clinic appointment I had, through the surgery & hospital stay & follow up scans & appointments I have received excellent care from the whole team. I am very grateful for the professionalism and support I received. My consultant surgeon was excellent - very clear, calm & supportive. The team on the NSPU ward were wonderful including the services team giving out fresh food & drink as required. The nursing team were great & I felt very well looked after in terms of pain management & support. In addition the visiting physio was very helpful supporting with initial swallowing issues I was having. Additionally I would like to thank the broader team for their kindness. The hospital porter for helping me get my robe on pre-surgery when I was nervous, the CT & MRI scan team for wrapping me up warm when I was having a scan & was shivery post-surgery, the nurse who rubbed my wrist in comfort as I was going under general anaesthetic. It's hard to understate how much these acts of kindness mean when you are going through major surgery & I will always be grateful for the professionalism & kindness I experiences as a patient at QMC.
Visited Neurosurgery on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 May 2023
Thank you for taking the time to write such very kind feedback. Our teams always try to go above and beyond for their patients and seeing someone’s account of what the experience was like for them such as this one is extremely reassuring to those in a similar position to you. I will send this feedback on to the management of the teams you have mentioned so that it can be shared with them. Thank you again for such a heartfelt review.
Provided by Care opinion
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
After a 3 days of my partner struggling to breathe and being an asthmatic, she tried getting into her GP of which she was refused an appointment on that day due to it being an no emergency appointment, she was told to ring 111 or go the the local walking centre. She rang 111 who told her to ring GP back after sending them a message, she rang them back to be told no appointments were left. She attended the A&E as a last resort being 24 weeks pregnant she need some help, being in there 30-45 minutes she was seen by a nurse and told to wait in waiting room, 4.5 hour later she still hadn’t been seen by a doctor breathing getting worse had to leave due to using public transport. How is it that you can have patients that are showing signs of breathing difficulties who are also pregnant left to wait over 4 hours and still not been seen. Yet you can have prisoners and drunks come in and be seen straight away. Disgusted isn’t even cutting anymore from the NHS
Visited Accident and emergency services on April 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 April 2023
Thank you for taking the time to share this experience with us. I am so sorry to hear that your Partner found it difficult to access services before being directed to our A&E department. Please email us at QMC.PET@nuh.nhs.uk confidentially if you would like to provide us with your details we would be very happy to look into this matter further and apologise to you directly. We understand you have been so disappointed by your experience. Whilst our ED department is under enormous pressure we welcome real time feedback so that we can continually review and improve the service we provide. We look forward to hearing from you.
Information supplied by Nottingham University Hospitals NHS Trust