Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Confusion over referral
by Bak23 - Posted on 09 February 2023
I have been referred from one service to another without being informed by the correct person, which came as a surprise to me. It would have been nice for my own usual nurse to tell me that I was being handed over to somebody else. My first awareness of this situation was when the new team telephoned me for an assessment - how stupid did I feel not knowing what they were talking about? I attended a GP appointment to be told I had been diagnosed with diabetes as a teenager which is incorrect. As I am now in my thirties - I presume I would know I was diabetic for over 20 years. I felt crazy trying to convince the GP that despite my note saying I was diagnosed in the year 2000 this was actually incorrect. So now off we go next week for two blood tests 2 hours apart at a surgery that is not my own to have a diabetic test. I did ask the GP why since the year 2000 they may notice there is not one single entry regarding diabetes. Do you realise how difficult it is is when you have a history of mental health issues to sit and try and convince your doctor you're not diabetic despite the fact it says so in your notes! I was advised that I needed equipment to carry out the test from the hospital. I called the hospital to gain the required equipment for a test that was apparently requested in November. Contacting the cardiology department was difficult but when you finally spoke to somebody I wasn't understood. My GP hadn't referred me this morning, my referral was in November, he just gave me the number to get the required equipment. But as I visited GP this morning to discuss how to gain equipment the lady on the phone was adamant the referral had been put in this morning and not in November. After explaining that cardiologist put the referral in in November not the GP this morning, I was told I needed to wait 24-hours to ring back tomorrow. Due to lack of understanding I returned to the GP surgery and asked the receptionist for help. She then spoke to the same person I have spoken to and it was left that they will email me or ring me with further instruction. All I need is a pot to wee in would you believe. So as of last week the NHS has made me question what is going on as I have been confused, hassled, stressed out and I feel treated unfairly by several NHS services in two weeks.
Visited February 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 February 2023
Hello, and thank you for letting us know that you are having these difficulties it sounds like there are a few different services involved and we would like to help. For services provided by Nottingham University Hospitals I would advise you to contact my colleagues at PALS via the following email address pals@nuh.nhs.uk or by phone on the tel number 0800 183 0204. However for any GP services I would recommend getting in touch with NHS England and they can support you regarding primary care services in the NHS. Their email address is england.contactus@nhs.net or you can contact them via the phone number 0300 311 22 33.
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by NicolineF - Posted on 16 February 2023
I was admitted from A&E where care was excellent. Collapsed there - doctors and nurses rallied immediately and got me back. Since then in Stoke ward. Consultants, doctors Nurses and staff have explained things, kept a close eye on things done all necessary tests and been amazing. Thank you NHS and QMC.
Visited Stroke on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 20 February 2023
Hi Nicoline, Thank you for sharing your experience with us, it’s great to hear that you felt so well cared for in what sounds like a very troubling time! I will send this comment to the matron of our emergency department and the matron of stroke medicine so that they can share this with their teams. I would like to take this opportunity to wish you well in your recovery.
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Review titled Standards have fallen
Rated 3 stars out of 5
by Dave - Posted on 21 March 2023
Generally, ward staff were less helpful than my previous visit five years ago; anything was too much trouble. The red alarm cord in one of the bathrooms broke; it was broken for two days, with the room still in use. I needed a wheelchair to visit the loo, but getting one was rather hit and miss. On one occasion they brought one on which both brakes were broken; fortunately I didn't have to make use of it.
Visited Don't know on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 March 2023
Hello David, Thank you for getting in touch, I'm so very sorry to hear that this was your experience in our hospital, we would never want you to feel like this. If you are able to could you possibly email me at QMCPET@nuh.nhs.uk where I can take some more details and identify what ward this was on? With your feedback we can make sure this doesn't happen again and that changes are made. Kindest regards Kelly Morley - Patient experience officer - NUH
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Review titled Unable to provide basic services
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2023
Spinal specialist after spine injuries requesting gps to order urgent mri then failing to send any information to gp(has happennrd with other related conditions multiple times) how on earth cant the ANE department just send patients for vital scans that could help prevent complications or further degredation is beyond me. I have been in both mris at the outpatients centre and they are often very quiet same as the xray department they often seem to have the time ns space so why arent patients just sent directly. What the hell is going on?!?
Visited Accident and emergency services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 20 March 2023
Hello there, Thank you for leaving feedback on your recent hospital visit, we are sorry to hear that you have had some difficulty in accessing our services. If you require any more assistance in this matter please email us at QMC.PET@nuh.nhs.uk and we will look into this further.
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Review titled She was always available to me
by intensitykk37 - Posted on 05 May 2023
The service provided by the heart failure nurse was exemplary. She answered my questions and addressed my concerns in a professional but friendly manner. She was always available to me, even if I needed reassurance on days when I had a low mood. Thank you.
Visited February 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 16 May 2023
Thank you for taking the time to provide this wonderful feedback on our cardiology services. I’m so pleased that you got the care and reassurance that you needed at this time in your treatment. I will pass this Thank you on to the Cardiology team now and they will be pleased to hear that you felt this way.
Provided by Care opinion
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Review titled Inadequate Care
Rated 3 stars out of 5
by Brian - Posted on 12 April 2023
A few weeks ago I was admitted to QMC with a stroke, my admission, and initial treatment was fast and efficient. i was treated sympathetically, and with compassion. Once a bed was found for me this changed. I felt that some of the nursing staff were not listening to me. I was provided with medication, given tests, and eventually food. Night fell, and the lights were dimmed, but the noise continued, intrusive and impossible to ignore: a constant flow of people along a corridor, staff talking, seemingly unaware there were patients trying to sleep nearby, an office door metres away from my bed, was opened and closed many times during the night, each time revealing a fluorescent light, bright enough to wake me (had I been able to sleep). The next day I expressed my concerns to a doctor, who simply said “I’m sorry you feel like that”. It was only when I said that I was considering discharging myself from hospital that attitudes changed. I was asked to talk to an occupation therapist. I did so, at some length. I was at last being treated as a rational patient who had valid concerns about their treatment. Patients should be treated with dignity, whether they are rational or not. Don’t staff understand how distressing it is to have things that worry you dismissed because you are considered to be irrational? My stay on the ward was really not a pleasant experience. My medical care was exemplary, the ancillary care was (there were exceptions) demeaning and unpleasant.
Visited Stroke on February 2023
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Rufus Lambert - Posted on 21 February 2023
We weren’t allowed to stay with our friend while he was waiting for stitches as apparently “it was full” even though there were plenty of seats available. What kind of hospital doesn’t allow comfort from family and friends to their patients?
Visited Accident and emergency services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 23 February 2023
Hi Rufus, Thank you for your feedback. We understand how frustrating it may be that you weren’t allowed to wait with your friend in the department however we do have to make sure that we have the capacity to ensure that flow is continued through the hospital and are able to meet demand. We hope that your friend got the care that they needed and would like to wish them a speedy recovery.
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Review titled Fantastic unit.
Rated 5 stars out of 5
by Paula Lakin - Posted on 08 February 2023
My husband was taken all off a sudden with a stroke he then had major complications with bleeding and then a heart attack. But they did everything they could and always kept me updated and even fount me a room in the hospital so I could stay by him and with living over a hour away. They are a fantastic team and I could have a better team looking after him and doing everything they could, but he was just too poorly and didn’t survive. Cannot thank them enough for what they have done to help.
Visited Intensive Care on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 February 2023
Hello and thank you so much for this feedback. I’m so sorry to hear of your husbands passing and would like to offer my deepest sympathies for your loss. Sharing this feedback shows how going the extra mile for patients during such a troubling time means such a lot to them and their families and I am so glad that when you needed us we were there to help you. I would like to pass this comment onto the teams that helped to look after you and your husband. If you would like me to do this please contact me directly at QMC.PET@nuh.nhs.uk Thank you again for taking the time to share your experience with us.
Provided by Care opinion
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Review titled Very cold wait
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
My husband was told to go to A&E for an "Urgent" chest CT, as a recent blood test (D-dimer) showed "the possibility of blood clots in his body" - he's been off work with an unexplained cough, at the slightest exertion (going upstairs, having a shower, walking from 1 room to another, washing-up, etc). We arrived at A&E at 10am. He went to "book in" showed the receptionist the letter from the GP, was told to go to CT clinic on B floor. We traipsed up there, to be told that he needed to book in at Casualty and be seen by a doctor there. Back we went. The letter was taken by a receptionist and kept. He was called, by a nurse, who triaged him (did BP and temperature, asked some questions, made some notes. She said she wanted to look at the GP letter, so went off to find it. She then said it had "been passed to a Consultant" and that as my husband had been seen by the GP (on 2 occasions plus 'phone calls), he shouldn't have to wait long. That was at 10.50am. We waited. One of the 2 sets of automatic doors was open the entire time, and apparently, the heating wasn't working (the bald-headed security man loudly told a nurse that)We kept waiting, seeing dozens of people get called in to see a doctor. All the time, it was bitterly cold in there - my husband eventually put his hat and gloves on, and I sat shivering. Lots of people wore woolen hats and gloves. By 3.15, my husband had got sick of waiting and wanted to go home, which we did. He's now awaiting the GP ringing to arrange an actual appointment to go for a chest CT.
Visited Accident and emergency services on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 February 2023
Hi there, thank you for giving us feedback on your recent experience within our hospitals. I’m sure the team in ED have reported the heating problem to estates already however I will also send this to the estates management now in order to have this looked at. Please can you get in touch with us via phone today on 0800 183 0204 or via our email address at PALS@nuh.nhs.uk so that we can take more details regarding your appointment and get in touch with the department you mentioned above. Kelly Morley - Patient experience officer.
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Review titled Wasting time and resources for both staff and patient
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
My daughter required a tonsillectomy. She as called on on a previous occasion as a fill in. She took a day off work and arranged child care. She sat from 7.00am to mid day before being informed they had overbooked and so she was being sent home. Today she is attending the appointment that was formally arranged by letter. She was asked to arrive at 7.30am We have beèn sat in a room with strip lights blasting out everywhere. We are the only ones in the ward. We have now been told the surgery will not be until this afternoon. What I want to point out is what an absolute waste of tax payers money. No wonder the NHS is struggling. How much is spent on lighting and heating of areas that are not required. Not only this but the patients time sat unproductive for the country. The nurses are apathetic and fed up because they feel helpless and that no one is going to listen to them, so here I am sat with my daughter pointing out my observations. I understand surgeons can be called away for emergencies, but please please start joining up the dots at the top. Was it necessary to have a whole ward to sit one person in until their afternoon appointment!
Visited Ear, Nose & Throat on February 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 March 2023
Hello, and thank you for taking the time to leave this feedback. We are so sorry to hear that this was your experience of our services, here at NUH we take all feedback seriously in order to improve our services. Our ENT department are currently working hard to ensure those who have been waiting for procedures are seen where possible, sometimes however due to unforeseen circumstances out of their control this can lead to a last minute cancellation. That being said I understand your concerns and agree that this must have been frustrating for your daughter. Please be assured we will pass this feedback onto the ENT department and ensure that the process and facilities for this is looked into and learned from. If you require more information or assistance with this matter please contact us at QMCPET@nuh.nhs.uk
Information supplied by Nottingham University Hospitals NHS Trust