Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The treatment I received from both hospitals was outstanding
by zebrakz66 - Posted on 09 June 2023
I had 2 teeth out and unfortunately I got a dangerous infection. My husband got me to Lincoln Hospital, which treated me amazingly. After having x-rays, my throat was closing up. They red lighted me to Nottingham Hospital. When I arrived in Nottingham they had Doctors and Surgeons waiting for me and they quickly put me to sleep and operated on me straight away. I was in ICU for 3 days and then I was put on a ward for a further 4 days. The treatment I received from both hospitals was outstanding, from the Doctors, surgeon and most of all the Nurses. I was treated by both Hospitals - Lincoln and Nottingham - with so much care. I knew they had saved my life because I could of died if they hadn’t of dealt with me so quickly. I can’t thank them enough for their support and care I received from Lincoln and Nottingham Hospitals.
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 12 June 2023
Thank you for taking the time to write and share your story. We’re really pleased to hear that you felt you received outstanding treatment from our hospital as well as our colleagues in Lincoln. We’ve shared your kind words with our surgical and intensive care teams so that they can know your appreciation. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled We couldn't have asked for better care
by violetqb94 - Posted on 11 April 2023
I would just like to say Thank you to Nottingham city hospital ultrasound department. I attended at the start of April 2023 with my husband as he was having Ultrasound. I want to say thank you to all the staff you went above & beyond to make sure we were looked after and because we had travelled by ambulance from another city. One of the nurses went out of her way to make sure that we were given sandwich & drink. You are all so caring. We couldn't have asked for better care, so thank you to all of you.
Visited April 2023
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Pre op assessment
Rated 5 stars out of 5
by 💖 Nikki 💖 - Posted on 17 April 2023
Had my Pre op assessment today at city hospital when i first arrived at the hospital/clinic after traveling nearly 2 hours i was so worried and nervous that i was shaking and very overwhelmed but by the time i left the hospital i was alot calmer and that was thank to the pre op staff especially the nurse that i see she went through everything and took the time to listen to me and to answer any questions that i had which really put my mind at ease The treatment i received at my appointment was amazing seeing as i was so nervous and the staff from. The start of the appointment to the end of the appointment were all amazing and very kind and caring and took the time to make sure i was OK and that i understood everything Overall i an very happy with the treatment i received and it has made me feel a lot better about having surgery And i would like to say a big Thank you to all the staff that helped me today you are all amazing
Visited Don't know on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 April 2023
Hi Nikki, Thank you so much for getting in touch with us to share your experience I will of course send your comments over to the team as feedback now. It is great to hear that you felt so well supported and cared for in your appointment. The team will be delighted to hear that they were able to alleviate all of your fears and I hope that this has provided you with some reassurance when it comes to having the operation you are awaiting. We would like to take this opportunity to wish you all the best with your ongoing treatment.
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Review titled Amazing support from labour and maternity services
Rated 5 stars out of 5
by Katie Williams - Posted on 05 May 2023
I experienced consistently great care both in Labour Suite and Lawrence ward. The midwife caring for me in labour was amazing, caring, supportive, professional and encouraging. All members of staff from birth to discharge were fantastic. I felt like they had time for mine and baby's needs, and supported me quickly to feed my baby. The midwives on Lawrence always took time to introduce themselves at shift change, and consistently checked in on me and baby during the first day and night, offering any support I needed. This made me feel cared for and greatly reduced anxieties about spending the first night with my new baby. Any concerns I had were taken seriously and responded to promptly and appropriately. I feel grateful that I was enabled to have such a positive experience of labour, birth and the first day and night as a new mum. Massive thanks to maternity services.
Visited Maternity services on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 May 2023
Hi Katie, Thank you for taking the time to review our maternity services. Your patient experience sounds such a lovely one and it’s so nice to hear that the process went so smoothly for you and your baby. I will of course pass on this review to the matron of the unit and the ward so that they can share it with the teams that were looking after you both. Congratulations on your new arrival. Best wishes Kelly Morley - Patient experience officer
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Review titled The worst hospital in the uk
Rated 1 star out of 5
by Edward Ashford - Posted on 13 April 2023
I had a scan which revealed I may need to have my appendix removed. A referral call was made to my mobile by a specialist. He spoke so poorly on the phone I could not understand the mobile he had left to call him back on. With something so important why can't you ask people with clear precise communication to call you. As the hospital block all return calls I had to go back through the switchboard. At 4.30pm the unhelpful switchboard operator said why don't you call appointment services in the morning?. The last time I neded to call them back I spent 3 days from 9 to 5 on the phone with no answer. I was put through ultra scan department after 25 mins of the phone ringing I gave up. Both city & QMC are a zero out of 5 service. No one answers the phone no one communicates their intentions correctly appointments are double booked in two different hospitals at the same time. Nobody answers the phone and note taking is non existent. I have rang 5 times over the last 4 weeks to advise I have run out of medication for my chrones. After 17 working days they have still not released the perscriptions. This hospital is diabolical.
Visited Don't know on April 2023
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Left feeling like I was wasting your time.
Rated 3 stars out of 5
by Rachel Tipler - Posted on 13 March 2023
I was referred by my Doctor to the Breast Institute Clinic for a lump found in my breast, I attended on Sat 4th March. The clinic was running very behind time which no one who attended seemed to mind. The first Dr I saw was lovely and examined me then sent me through to have a mammogram again the nurse that did this was lovely and apologised for the delay. While sat waiting for the ultrasound scan as the next step the door opened and myself and another patient heard the nurse who had done the mammogram say sorry there are still patients (I presumed she was saying this to the Dr). I was called through and prepared for the ultrasound - the next Dr was very brusque - and seemed judgmental that I had had breast reduction surgery previously, he pressed really hard with the equipment on my breast which hurt , he asked the nurse for a needle to draw off a sample from the lump when he abruptly turned and said 'don't bother theres another one, its a simple cyst' the nurse seemed a bit embarrassed and said to me 'thats good news isn't it' . The Dr said nothing more, put down the equipment and walked out the room - he didn't even bother to explain what he had found or say goodbye. I got the feeling he was late for something because of the delays that day and that as the last patients we were an inconvenience to him. It may have in the end been a 'simple cyst' but I had been waiting for almost two weeks for that appointment, where it was not known what it was, he did not seem to take into account the worry and stress that may have been caused while I was waiting for a diagnosis. I just hope that if any of the ladies attending that day was to be given bad news that he treated them differently. To be honest I was left a bit gobsmacked at how bad his general manor was. I had to ask the nurse if I was to go home now. He could have said yes its a simple cyst but its always best to get it checked after all my own Dr thought it was enough to refer me I didn't just take myself there. I admire and appreciate our Drs but this experience has left me feeling like I wouldn't want to bother you again if something happened further down the line, which the more I think about it, is totally wrong and why I am writing this now. He should not be treating vulnerable patients like that. His patients may not be a clever as him but they are human beings with feelings
Visited Breast cancer services on March 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 March 2023
Dear Rachel, I am so very sorry to hear that this was your experience of the breast clinic and that your appointment was such a negative one. Please be assured that I will escalate your concerns personally now to the management of this service and this will be learned from. If you require further support or information on this concern please email me on QMC.PET@nuh.nhs.uk and I will assist you as best as I can.
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Review titled This system seems very inflexible
by circinusry99 - Posted on 03 February 2023
My dr has referred me for an MRI scan on my knee. I have been disabled from birth and so have a history of many operations on my legs and spine and have received orthotic care all of my life. I have a possible injury to my knee which is causing immense pain and making life more difficult for me to function daily. I am having to use my wheelchair more as I can’t move around as I used to as my knee is not able to support me walking due to pain. This is causing other problems - my hands and wrists are painful due to having to use my wheelchair more, I’m not sleeping and trying to work and get around is very difficult. I’ve been called today to arrange a telephone appointment with a physio in another week's time for them to assess me to decide what treatment I need. How can a knee be assessed by phone? It just feels that a dr, having seen my knee and made an assessment based on my medical history, known disability, and by examining my knee thought that I needed an MRI. But it seems I have to jump through many hoops just to get some treatment and is just delaying any treatment that may be available. I can’t move my legs already due to my disability and so I’m not sure what a physiological can offer. I’m close to having to have time off work due to this issue, which I really don’t want to do. I know it’s important to get the right treatment and physio can be beneficial in some cases, but with more complicated cases where there is a history and an examination by a sr has taken place there ought to be some flexibility. I know it’s important to offer treatments which take pressure off other services, but this system seems very inflexible and one where everyone is treated the same despite known history which will not fit a tick box exercise. It’s just adding to extreme pain on a situation which was already difficult and challenging. I really don’t want to visit A&E as it’s not life threatening, but understand why people do to try and navigate a system which is seems to be one size fits all.
Visited February 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 February 2023
Thank you for taking the time to write and share your experience. We’re very sorry to hear that you have these concerns about your appointment and the fact that it has been arranged as a telephone appointment rather than being face-to-face. We want you to know that you are welcome to raise these concerns with the clinic, as we want everybody to feel they are receiving the right treatment for them in the right way. If you need any help contacting the right people, you can get in touch with our PALS team by telephoning 0800 183 02 04 or emailing PALS@nuh.nhs.uk.
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Review titled Endoscopy department City hospital
Rated 3 stars out of 5
by Melvin parker - Posted on 16 March 2023
I attended the endoscopy department at city hospital on the 27th They did the endoscopy and took a biopsy im still waiting the biopsy results despite calling them several times
Visited Diagnostic Endoscopy on February 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 17 March 2023
Hello Melvyn, I’m very sorry to hear that you are having difficulty in accessing this service. Please could you email us at QMC.PET@nuh.nhs.uk so that we can take more details and support you in getting someone to contact you. Kind regards Kelly Morley - patient experience officer
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Review titled Staff going above and beyond
by wezenzy37 - Posted on 08 February 2023
Our mum was sent to Barclay ward today post bronchoscopy. I am literally blown away by the kindness and care shown to not only her but myself and my sister. The staff were compassionate, helpful and nothing was too much trouble. They went above and beyond to get mum home early and safely. I cannot thank you enough for today.
Visited February 2023
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Caring treatment
Rated 5 stars out of 5
by Mrs Patricia Bishop - Posted on 04 February 2023
Consultant , secretary all medical staff exceptional.had knee replacement could not fault any part of my care, very patient, kind and professional, despite some delay in obtaining beds for patients in recovery, the care I received was wonderful. The sense of gentle humour in anaesthetics keeping me calm, to the excellent communication by consultant, physios and nurses . Well done Nottingham City , you are legends, keep faith in these hard times. Jan 25 2023
Visited Orthopaedics on January 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 February 2023
Thank you Patricia for sharing the story of your knee replacement, and for your kind words highlighting the caring and professional manner of our staff. We’ve shared your feedback with the elective orthopaedic surgery team, to let them all know how much you appreciated their work.
Information supplied by Nottingham University Hospitals NHS Trust