Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
-
Review titled Occupational therapy
Rated 1 star out of 5
by K Bradshaw - Posted on 16 January 2023
I was advised 5 days ago that there was no treatment available for my condition . I was also advised that occ . health need to assess my needs before I can go home. The major problem is that it is impossible to contact this department to by phone or email to discuss the matter. It is left to when this department decides to turn up.
Visited Occupational health services on January 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 January 2023
Hi there, thank you for your feedback if you would like to drop us an email at QMCPET@nuh.nhs.uk we would be more than happy to look into this for you. Kelly Morley - Patient experience officer
-
Review titled Inconsistent care
Rated 2 stars out of 5
by Jessica Warren - Posted on 02 January 2023
I went into labour on the 28th December and the staff on the labour suite couldn't do enough for me, they were fantastic. They took care of me and treated me as if I were their only patient. However. On the 29th, I was taken to the Bonnington Ward around 6pm. I hadn't been asked if I wanted any dinner, but wasn't aware of what time it was as I'd not had any sleep due to a potential infection I had. I had to ask for food on the ward. To which I got given a sandwich??? I was told on the 30th I could go home, this was around 12.30pm. I was still sat waiting for the paeds doctor to come see me at 9pm. To which I had to assume I wasn't going home. Nobody updated me at all on what was happening I just kept getting told when I asked "they're on their way." Subsequently I had to stay another night unnecessarily. Whilst on the ward the care seemed minimal. I felt as if I was just shoved in a room out the way. Some staff were lovely, but there were staff members who would just come in and hand me a cup with tablets. And I had to ask for water to take them. 2 occasions I was asked "do you need it now" how do you expect patients to take 4 tablets without fluids!? When i was eventually discharged on the 31st the midwife that dealt with me went out of her way to make sure the Paeds Doctor saw me so I could go home. She was fantastic. However, my community midwife came on the 1st and asked if my stitches had been checked the day before (i had a 3degree tear) and had to be cut and stitched due to having give birth with assistance from forceps. My stitches were not checked at all the whole duration of my stay. Surely if my notes say I was taking 2 lots of Antibiotics due to an infection (that was being treated as sepsis as precautions) you'd think my stitches would be checked daily incase any further infection occurred? Is this not negligence on your NHS Trusts part. Fortunately they are okay, but a massive case of neglect on the wards part. A lot of the time I felt as if it was an inconvenience when I pressed the buzzer for assistance. I wasn't aware it was my job to turn it off either, which was impossible for me to do as it was behind me and i had stitches. I once heard a member of staff say (because the buzzer hadn't been turned off) 'what does she want' in a complaining Manor. The toilet wasn't exactly functionable. Toilet paper never flushed so was constantly blocked. The day I arrived on the ward the toilet had a bed pan full of urine in it, that I had to ask to be removed so I could use the toilet myself. As I say there were some great staff on that helped me out when I was upset about not being able to go home and my baby being distressed. But a lot of the time I felt like "just another patient." I think the wards should have a similar care to that of the team on the labour suite because, yes I was fine and am recovering well, but I'd been through the mill during labour and that extra bit of time and effort goes a long way.
Visited Maternity services on December 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 05 January 2023
Hi Jessica, Thank you for leaving us feedback, I’m so glad that your delivery was so memorable and that you received the best care possible whilst in the labour suite. The memories that you make in those early days are so precious which is why I’m saddened to hear that it changed so significantly on admission. Please be assured that I will forward this comment onto the matron in maternity and there are a few parts of this feedback that you may wish to discuss further and we would be happy to put you in touch with the department please contact us on QMCPET@nuh.nhs.uk and we will get in touch. May I take this opportunity to congratulate on the birth of your baby, we look forward to hearing from you.
-
Review titled The support and care was amazing
Rated 5 stars out of 5
by Robyn - Posted on 04 January 2023
I was on Bonington and labour suite from the 30th December - 2nd January. Every 12 hours i had a new midwife i met consults and doctors and honeslty every single one was emotionally and physically- empathetic/ caring/ thoughtful and all did everything they could to make me my mum and partner comfortable along with explaining everything I needed to know and reasurred me my baby was okay. They're were incredible and each one is a very special person. Very greatful. Thankyou very much to each one of you! X
Visited Maternity services on December 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 05 January 2023
Thank you so much for your feedback. The ward and labour suite will be pleased to know that you were so well supported and cared for during your stay here with us. I will of course send your comments over to them now. May we take this opportunity to offer our Congratulations on your new arrival!
Provided by Care opinion
-
Review titled Amazing staff
by Nottm2022 - Posted on 22 March 2023
My Dad passed away on the Gervis Pearson ward in Dec 2022, after being on the ward for approx. six weeks. Every single member of staff on the ward - day and night were just amazing (including catering staff and cleaners). The level of care they provided for my Dad and for the rest of the family was second to none. They call nurses angels for a reason (and healthcare assistants are the same breed). What was the worst time of our lives was made bearable by the care Dad was shown. It will never be forgotten. People are keen to tell their "nightmare" stories but we are less likely to tell/hear of the positives stories. Our NHS is amazing and the staff on the Gervis Pearson ward epitomise just why that is. Thank you.
Visited December 2022
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 27 March 2023
Hello, thank you for getting in touch and for sharing your experience. We are so sorry to hear of your loss. This story will give strength and reassurance to those who may be going through a similar experience to yourselves and means they know that their loved ones will be in safe hands. I will share your lovely comment with the matron and the staff on Gervis Pearson ward. May we also offer our deepest sympathies to you and your family at this difficult time. Kind regards Kelly Morley - Patient experience and engagement officer
Provided by Care opinion
-
Review titled Follow up clinic appointments
by Emmfn56 - Posted on 02 November 2022
I have been seen at the Difficult Asthma clinic. I have twice had my 3 month review appointments cancelled. They have changed a lot of medications. I was last seen in July. I got an appointment for late December today and then had an email letter to say that appointment is cancelled and my next one will be in April 2023. No explanation. I need to have regular blood tests on this new medication. I have no idea how I go about getting them. I am absolutely gutted and angry that I have been treated this way. Not for the 1st time
Visited November 2022
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 November 2022
Hi there, Thank you so much for your comment. we take all feedback seriously and would love to know more and hopefully help with this further. Could you possibly get in touch with me via qmc.pet@nuh.nhs.uk so that I may get more details and look into this experience for you. I look forward to hearing from you.
Provided by Care opinion
-
Review titled Great service
Rated 5 stars out of 5
by Rosemary Ross - Posted on 01 December 2022
Had an Endoscopy 30/11/22 at City hospital. The service was impressive. The nurses, doctors were efficient, professional and friendly. This is how a NHS department should be run. Well done to all the staff. Much appreciated.
Visited Diagnostic Endoscopy on November 2022
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
-
Review titled Amazing Service
Rated 5 stars out of 5
by Lynn Beck - Posted on 26 October 2022
I had an ultra sound scan and cystoscopy within 10 days of the referral from my surgery.Everyone was so welcoming, efficient and all had the human touch which is so important.Thanks to all who were involved!
Visited Urology on October 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 04 November 2022
Thank you Lynn for this great feedback, we are glad everything happened in a timely manner for you. We will pass your thanks and kind words to the urology team
-
Review titled Thank you Great work
Rated 5 stars out of 5
by Russell Patchitt - Posted on 06 November 2022
Thank you to all the staff involved in looking after my Father, both QMC & City Hospital. In over 3 weeks on the Jenner ward, the Nurses & Doctors ,also the staff on the telephones were happy helpful & respectful to us all. We appreciate your hard work & making it happy time too. You did a great job in returning my Dad to great health, which we have not seen in years. please be proud of yourselves.
Visited Don't know on October 2022
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 07 November 2022
Hello Russell Thank you so much for taking the time to leave such great feedback. We are so pleased to hear that your father was so well cared for and that he is now feeling much better. I will pass this comment on to the ward manager involved in your fathers care so that they can read his lovely comment and share with the team. Kelly Morley - Patient experience officer
-
Review titled Discharged with no help
by plusxm76 - Posted on 23 September 2022
I received a letter today saying I have been discharged from the continence service because they say they have tried to phone me and have written to me and that I have not responded. They are saying they have rang me 4 times and that I have not answered - I don't go out! Also we have an answer machine and there is nothing left on there. No letter has been sent to me except for the one today. I don't think the service is particularly good. I am unsure of the position I am in now, I am exactly the same as when I first went to them. Cannot say that during the six months they have done anything for me, they just say 'more pelvic floor exercises'.
Visited September 2022
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
Information supplied by Nottingham University Hospitals NHS Trust