Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
-
Review titled Couldn’t fault the labour ward
Rated 4 stars out of 5
by Holly - Posted on 05 October 2023
The one to one care through the whole labour was incredible all midwives were beyond what I imagined, I was especially impressed by the student nurse on my delivery! However post birth is where the care slipped and I probably needed the support the most in hospital post C-section.
Visited Maternity services on September 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 October 2023
Hello and thank you very much for reviewing our services within the labour suite. I am so pleased to hear that your birth experience went well and that the midwives who looked after you at this time ensured that your labour was just as you expected it to be. I will pass this comment on to the matron to ensure that this is shared with the labour suite midwives. We would very much like to hear more regarding the care that you received post birth please get in touch at qmcpet@nuh.nhs.uk Congratulations on the birth of your new baby. I look forward to hearing from you Patient experience officer.
Provided by Care opinion
-
Review titled No Problems.
Rated 5 stars out of 5
by Alan Merrill - Posted on 15 September 2023
A 6 weeks course for Radiotherapy with no problems from start to finish.All the staff I dealt with were extremely helpful,pleasant and clued up.
Visited Cancer Services on August 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 15 September 2023
Thank you very much for your feedback. We are so pleased to hear that you have had a good experience of our services. I will pass this on to the matron of this department now so that this can be shared with her team and those who provided your care. Kind regards Kelly - patient experience and engagement officer.
-
Review titled Speedy, clear and thorough process
Rated 5 stars out of 5
by john partridge - Posted on 10 August 2023
Received a letter after my bowel swab telling me I needed colonoscopy to investigate. From date of notification to date of procedure it was just over two weeks. All staff involved were clear, thorough and professional. Pack info was clear to understand but I got a call the day before the procedure to check I understood and was following the prep stages. Only glitch was how long I had to wait after the specified appointment time. Would have been good to have been told at reception of a delay. The consultant and team who conducted the procedure were fantastic. Clear explanation and empathy throughout. It’s a worrying procedure so their approach was really appreciated
Visited Diagnostic Endoscopy on August 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 August 2023
Thank you for sharing your feedback it’s great to hear that your experience was such a good one and that you felt so well supported. Please be assured that I will send this to the department manager now so that your comments may be shared with the teams involved with your care. Best wishes Kelly - Patient experience officer
-
Review titled You feel treated as an individual
by Graham928 - Posted on 11 August 2023
I was on Lister 1 Ward, City Hospital, Nottingham for my regular fortnightly visit for cancer immunotherapy treatment. The atmosphere on the ward is warm and friendly due to the attitude of the team. Team members have changed over the time I have been attending and obviously vary due to shift patterns but they all are wonderful. You feel treated as an individual and time is spent to make the whole process as easy as possible. I am so grateful to all, nurses and fellow patients for making what can be and is a very difficult time for all as pleasant as possible. Thank you.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 August 2023
Hi there, Thank you for sharing your personal experience of being a patient here in our hospitals. It is wonderful to hear that the staff and patients have made your treatment easier and that you feel so well cared for. I will send this feedback to the ward sister of Lister 1 so that they can share this with their team. Best wishes Kelly - patient experience officer
-
Review titled The care I have had is a credit to the NHS
by JLH72 - Posted on 06 October 2023
In March 2023 I was admitted to Nottingham University Hospitals, City Hospital. Within 24 hours I was diagnosed with blood cancer and began chemotherapy 4 days later. My treatment continued for 5 months as an inpatient on Fletcher Ward, with brief periods at home in-between each cycle. This has been an extremely difficult time for me and my family, but the care and treatment I've received has been excellent. From day 1, the medical team have been kind, compassionate, and honest, taking the time to help me understand my illness and treatment. I continue to see my consultant and her colleagues in haematology outpatients, where the same level of respect and patience continues as I navigate my recovery journey. Throughout my time as an inpatient, the nursing and support staff have been exceptional, supporting me and my family through the darkest times, and smiling with me during happier moments. They've acted with tremendous professionalism, reacting swiftly and calmly when I've become unwell, treating me with dignity and respect at times when I was unable to care for myself. Even when short staffed, they remained calm and responsive. A cancer diagnosis is a terrifying and confusing experience, having a huge impact not only on me, but on my family. The treatment itself was at times extremely challenging, and there were moments I thought I couldn't go on. But with the support of staff, including two leukaemia clinical nurse specialists, I completed my treatment, forever indebted to those who took the time to sit at my bedside, providing emotional support. I was also referred to the clinical psychologist and complementary therapist, both of whom spent time with me, helping me make sense of my diagnosis. As a long term inpatient, the catering and domestic staff were a welcome and friendly face each day. It's surprisingly heartwarming when someone remembers how you take your tea without having to ask. Similarly, the porters who ferried me around the hospital were largely friendly, helpful and respectful. As an outpatient, I continue to feel supported and encouraged by the haematology team, both in outpatients and the daycase unit. The phlebotomy staff in haematology outpatients are friendly and kind, seemingly undaunted by the packed waiting room. Doctors and nurses who treated me as an inpatient always ask how I'm doing if they see me, and my nurse specialists have been so patient and supportive, answering my many questions and helping where they can. I have nothing but praise for the care I've received from the whole haematology team. Our lives have been turned upside down, but we've been treated with dignity, respect, and kindness throughout, making this challenging time more bearable, and for that I'm eternally grateful.
Visited July 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 October 2023
Thank you so much for taking the time to share with us such an amazing insight into your patient journey throughout our hospitals. We are very aware that this can often be very challenging emotionally and psychologically for patients, so, we really do value positive and negative feedback. This is not only to ensure that we continue to improve the quality of care we deliver, but also that the team are able to see the positive results of their continued hard work and dedication to their patients and carers. We are truly humbled and will pass this on to be shared far and wide with staff who were involved in your care. We are extremely proud of and them and this story will not only boost morale but ensure that they are reminded once again of how important the work that they do means so much to our patients. This story and your feedback is also invaluable and will help countless others facing the same challenges as you to gain some reassurance of what they can expect during their treatment with us. Wishing you all the best for the future. Kerry Hawke and team.
Provided by Care opinion
-
Review titled Professional and Lovely
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2023
From the admission team on the day, for my knee replacement, to the surgery team and the nurses and the physio’s the care and superb. I switched consultants from QMC to City and I am pleased I did.
Visited Orthopaedics on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Thank you for these kind words, we are pleased to hear that your surgery went well and that you felt you’d received good care. We’ll share your kind words with the Elective Orthopaedic team. Kind regards Andrew Steggles Patient Experience Officer Nottingham University Hospitals
-
Review titled Great practice
Rated 5 stars out of 5
by Beata Rogalska - Posted on 18 July 2023
Thank you all for the wonderful and professional care. I had a lipoma excision operation and I spent one day in the hospital and I was very pleasantly surprised by the staff's approach to the patient from the moment of preparation for the operation to the very end. Thank you very much to all
Visited Plastic surgery on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Hello Beata, thank you for your lovely message of thanks, we’ll share this with the team who looked after you. Kind regards Andrew Steggles Patient Experience Officer Nottingham University Hospitals
-
Review titled Fantastic experience
Rated 5 stars out of 5
by Rik Morley - Posted on 20 July 2023
I had to have an orthopaedic operation and everything was great. Thank you to my surgeon , anathetist and everyone who took care of me . Many thanks to the wonderful nurses and staff on Edward 2 for looking after me. You really are fantastic all of you
Visited Orthopaedics on July 2023
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
-
Review titled Fantastic care
Rated 5 stars out of 5
by Gemma Birtwistle - Posted on 25 July 2023
After a long labour with our first child I just had to leave a review for all the amazing midwives, consultants & anaesthetists who looked after us. The care we received was exemplary, compassionate and respectful to our wishes. We saw a lot of shift changes being in labour for a long length of time and everyone who looked after us was just fantastic. I wanted to say a massive thank you particularly in light of the bad press they are all receiving at the moment, you all do such an amazing job, Thank you all from the Birtwistle family.
Visited Maternity services on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Hi Gemma Thank you for this message and for taking the time to share the story of the birth of your first child. It is wonderful to hear and we have shared with the City Hospital Labour Suite and maternity team. We know they appreciate receiving feedback like this, and we send our best wishes to you and your family. Kind regards Andrew Steggles Patient Experience Officer
-
Review titled Colonoscopy Good Experience
Rated 4 stars out of 5
by Jan Hortor - Posted on 16 June 2023
Sensitive, caring & professional experience. The staff are the stars they make the procedure as straightforward as they can. They are supportive, friendly & helpful. I asked lots of questions all were answered. Nothing too much trouble. Thank you all.
Visited Diagnostic Endoscopy on June 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 19 June 2023
Hello Jan, Thank you for taking the time to share your feedback regarding your experience of our colonoscopy department. I am pleased to hear your experience was a positive one and that with the support of the team, your procedure was straightforward. It is reassuring to hear that you were able to ask all of the questions that you had at the appointment too, I am sure that this will have helped to alleviate any worries you may have had before the procedure. I will pass this comment on to the teams now so that it can be shared with the staff mentioned what a great job they are doing Thank you again for your feedback. Kind regards Kelly Morley – Patient experience and engagement officer.
Information supplied by Nottingham University Hospitals NHS Trust