Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
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Review titled Fantastic Care Throughout Pregnancy and Birth
Rated 5 stars out of 5
by Laura Radford - Posted on 04 February 2024
We had a fantastic experience at the City hospital and felt very well looked after throughout the whole of my pregnancy and especially my birth. The midwife we were assigned for birth was incredible - she supported all the way through, listened and guided. Our gorgeous first born was born in a calm, relaxing environment and we had the most magical experience. We will be forever grateful to the midwives at the City hospital. Thank you!
Visited Maternity services on February 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 February 2024
Dear Laura, Thank you for sharing your recent experience within our maternity department, it was wonderful to hear that your birth not only met your expectations but that your little one was born in such a calm and relaxing way. I will ensure that your feedback is shared with the ward sister and the matron of the maternity department now. Congratulations on the birth of your new baby! Kind regards, Kelly – Patient experience officer
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Review titled Papplewick Ward Staff
Rated 5 stars out of 5
by steve hughes - Posted on 02 February 2024
It's 21:24 on 2 Feb '24. I'm sat here, with my wife still alive thanks to you. She cardiac-arrested today, out of the blue, and was dead for 5 minutes. She's only 47 and we have a 3 year old daughter. I was praying to those upstairs to take me instead of her. You saved her life. I owe you literally our entire families existence and future. I'm sat here exhausted, knowing that you individuals means my daughter still has a mother, I've still got a wife, and she is still around to enjoy it all. I'm speechless.
Visited Cardiology on February 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 15 April 2024
Dear Steve, Thank you for sharing your recent experience within our hospitals At such a traumatic time you are reliant on those around you and I am so pleased that they were there when you needed them the most. May we take this opportunity to wish your wife a speedy recovery. Best wishes Kelly – Patient experience officer (Response from Care opinion 15th Feb 24)
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Review titled Waiting for biopsy results
Rated 1 star out of 5
by Melvin - Posted on 05 March 2024
On my first visit I was told they could not undertake my test as I add taken blood thiners even though I spoke to reception 2 days before attending they advised it was ok to take them I had a wasted day and no food or drink My second visit went well they took biopsy as well I phoned the hospital about results on biopsy on Monday 4th March to be told they had come in but they were not medical enough to tell me results said he'd have a word with some one medical and they would me me back today 5th which they did and advised they were in the post but why not tell me the results instead of waiting and worrying I lost my son through oesophagus cancer 2 years ago age 35 it runs in my family It's not good enough to kept waiting
Visited Diagnostic Endoscopy on February 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Caroline Kent - Posted on 13 February 2024
From being admitted in the Urology centre to being supported in the anesthetic.wow these staff were fabulous,and gave great care and reassurance.when I woke up in the recovery ward I was made comfortable and pain free..On the Epic 1 ward the care I received was second to none.The ward was busy but the standard of care remained high.The nurses, carers and doctors work loads did not stop them from showing kindness and compassion . I was given clear explanations of my treatment and care.I saw dynamic nursing, no matter how seriously I'll the patients were the staff maintained their high skills levels to look after these patients I was originally going to pay private for my operation but I don't think I would have got any better care from more professional staff.Thank you
Visited Urology on February 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 19 February 2024
Dear Caroline, Thank you for your feedback, we were so pleased to hear that your procedure was a success and that your expectations of our services were exceeded. The team will be thrilled to hear that you felt this way, I will of course pass this on to the management of Urology now in order for it to be shared within the team who looked after you. We would like to take this opportunity to wish you a speedy recovery. Kind regards Kelly - Patient experience officer.
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Review titled Fantastic service and knowledge is second to non
Rated 5 stars out of 5
by P Taylor - Posted on 28 February 2024
Recently attended the Breast Institute and the service, compassion and care is outstanding. The team have a vast amount of knowledge and take the time to understand, listen and explain. Outstanding NHS service.
Visited Breast Surgery on January 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled I never actually could eat any of the food
by Michael234 - Posted on 22 December 2023
I had an operation recently to remove my left kidney and a cancerous tumour (December 2023). The operation was successful and I am eternally grateful to the doctors, surgeons, and nurses who did a stellar job with me ,thank you NHS. However from day one onwards the standard of food served to me and other cancer patients on Harvey Ward 2 was horrendous. On all the days I was in there I never actually could eat any of the food as it was always very cold and inedible. I was scared of getting ill with food poisoning or gastroenteritis, from the food that was served off the little antiquated trolleys . It was shocking and I felt it was an insult to all age groups and people. I lost one stone in a very short time and am still trying to get back to normal. It left me feeling like I was being punished for no reason and angry and frustrated . I would advise all patients that are due to go in from now on to try and get family or find other ways to obtain food whilst inside there. The whole experience left me feeling insulted and the food tea and coffee was a complete joke. The company who supply these meals need to know.
Visited December 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 January 2024
Thank you for leaving feedback on your recent experience of our catering services. We are sorry to read that your experience fell below our expected standards. Please be assured that we will share your comments with senior management in the appropriate department. Should you have any further concerns or queries, please do not hesitate to contact our PALS (Patient Advice and Liaison Service) at PALS@nuh.nhs.uk
Provided by Care opinion
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Review titled Urology centre Nottingham City Hospital
Rated 5 stars out of 5
by Sharon Bell - Posted on 03 November 2023
Amazing treatment. Never seen so many happy people in one clinical setting. Great colleagues communications and with patients. Was really looked after today, staff were so kind before and after my GA. Thank you so much you're all angels and so professional.
Visited Urology on November 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 17 November 2023
Thank you for leaving us feedback of your experience in our urology department. It’s always nice to hear that a patient felt that they were happy with their treatment and I will pass this comment on to the manager of the department so that they can share not only your comments but the lovely feedback on the team that you encountered whilst in our care. Kind regards, Patient experience and engagement
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Review titled Amazing staff
Rated 5 stars out of 5
by kenzie - Posted on 25 January 2024
I first came into the labour and delivery ward i didn't feel like i was listened to and was told i couldn't have the gas and air even though i had been given oramorph and that hadn't worked for me u til after i gave birth. the lady said i couldn't have it until right near the end of her shift after me begging for the gas and air. however when my other midwife came in i felt listened to and heard. she stayed in the room to see how my contractions were and knew when i needed to push just by the sound i made. she also explained everything that was happening throughout the labour as things got quite scary quite fast but she made sure that we was kept in the loop. she also made sure my mum was okay when it got all full on and worrying. i cannot fault my second midwife at all she's an asset to the labour and delivery. i cannot sing her praises enough. she also explained to me what had happened throughout the labour once she had taken me up to the ward as i didn't really know what was happening so she made sure i had a clear idea of what had happened and answered all my questions no matter how stupid they was. i felt so much more relaxed when i had the second midwife as she made sure everyone in the room was okay and made sure me or my mum didn't panic at any stage. she also knew how to make the situation seem less scary with a few jokes here and there which made everything feel so much better for my mum. she explained everything carefully and throughly to my mum whilst everything was happening. she made sure it was a stress free as she could make it and listened to what i wanted and said no matter how stupid it sounded. could sing her praises all day i really could
Visited Maternity services on October 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 29 January 2024
Dear Kenzie Thank you for sharing your experience with us regarding the birth of your baby. I am so pleased to hear that the overall experience was a positive one and that you felt so well supported by your midwife. I will of course pass this feedback on to the matron of the labour suite now so that this can be shared with her team. Congratulations on the birth of your baby. Kind regards, Kelly - Patient experience officer.
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Review titled The team that looked after me were wonderful
by betasm86 - Posted on 24 January 2024
Hospital was so caring after the stroke.... When I came out the team that looked after me were wonderful, their dedication got me on the road to recovery in the shortest possible time... I couldn't thank the physio and occupational health enough.
Visited October 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 February 2024
Dear Patient, Thank you for sharing your review of our stroke services following your admission. We are pleased to hear that your care met your expectations and would like to take this opportunity to wish you a speedy recovery. Kind regards Kelly - Patient experience officer.
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Review titled 6 hours waiting for nothing
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
What I say never again i'm was coming to hospital because I'm was afraid about my baby moving and im was thinking i'm losing my watter.... they let me waiting from 3pm till 6 pm for ctg and then another 3 hours for doctor... they have one doctor for all patients... like seriously... it is unavailable... im never will go here again... that's was just to much and they send me home anyway... I come for nothing... just losing time... never again... horrible
Visited Maternity services on September 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 September 2023
Thank you for leaving your review. I’m so sorry that this as your experience of our services. I will now send this feedback to the matron of the department now and ensure that this information is shared. You were understandably distressed and worried about your baby and this is not how we want you to walk away from your appointment with us. Is there any way we could ask the team to contact you about this? If you are happy for them to get in touch with you personally please email us at qmc.pet@nuh.nhs.uk with your contact information and we will pass those details on for you confidentially. Kind regards, Kelly.
Information supplied by Nottingham University Hospitals NHS Trust