Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - City Campus.
Reviews
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Review titled Great experience overall
Rated 5 stars out of 5
by Madison - Posted on 22 June 2024
I'm currently 34 weeks and was admitted to triage at Nottingham City Hospital today with lessened baby movements. I'm not allowed to name the midwife who looked after me after reading the review policy, but I wanted to leave a review to say how kind and amazing she was, and I left feeling so much better about my situation. The support I received was outstanding, thorough and diligently explained. Not just one concern was resolved tonight, but multiple, and I am now able to enter the remaining weeks of pregnancy knowing that baby is strong and healthy and I am too! Thank you so very much. This review isn't entirely isolated to one person either, as I've found the service I've experienced throughout my pregnancy at the hands of the NHS has been outstanding, and I'm very grateful. Thank you to this midwife in particular and also to everyone who has given me the support I've needed over the course of my pregnancy.
Visited Maternity services on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 June 2024
Dear Madison, Thank you for sharing your patient experience of our hospitals, I’m sorry you were unable to name the midwife in your review however if you wish to pass this information on to us confidentially please email us at pals@nuh.nhs.uk with this information and we will happily share this with that member of staff. In the meantime I will share your review with the matron of maternity in the city hospitals so that it may be shared with the team. Best wishes, Kelly – patient experience officer
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Review titled lack of communication
Rated 4 stars out of 5
by sam - Posted on 06 July 2024
my mum was on barclay thoracic ward where she received brilliant care and she was happy until the doctors kept saying she could go home, we was ready for her coming home getting her bungalow ready for every time to be knocked back by nurses saying no shes not allowed out, eventually i went and got her and she discharged herself as they wanted to keep her a extra 2 weeks cos apparently she needed a new mattress for her bed which couldnt come for another 2 weeks, well i went and fetched her home after the doc said she was allowed and after alot of trouble the mattress was delivered that same day she came home, the discharge nurse was absolutely vile and needs sacking, she said dont build your hopes up to go home but i guess she didnt realise who she was talking too!! my mum is now home and happy leaving her bed for someone that needs it 😊
Visited Don't know on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 August 2024
Dear Sam, Thank you for sharing your experience of our hospitals regarding your mothers care at our hospitals. We are sorry to hear that the service failed to meet your expectations and will forward your concerns to the ward manager and matron of Barclay ward now in order for your concerns to be heard and shared with the teams involved in your mothers care. Kind regards, NUH – Patient experience team.
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Review titled Took two days /many hours to receive patient feedback.
Rated 4 stars out of 5
by Tony Sandland - Posted on 21 June 2024
Visited wife yesterday in respiratory ward and requested an update on her diagnosis, treatment plan etc and was told to return to bedside and a nurse/doctor would advise. After waiting 75mins neither Nurse or Doctor appeared to give information. An auxiliary nurse did try to help when asked if progabalin controlled painkiller was being given to her we were told a 3 x her normal 'home' dosage had been given that morning... this raised concerns. Visited again today -Friday 21st June to try and obtain information as before and received the standard response - go to her room and we will inform Nurse/Doctor. Again waited 75 minutes before approaching desk again to remind them - 55 minutes later still no response until finally I informed them i wished to escalate the matter.... and was told they had no idea when Nurse or Doctor would be available. The nurse at this time was sitting behind the desk and simply informed me the Doctors room was behind me. Fortunately, it appears a Doctor became aware of the situation- stated that although he was unfamiliar with my wife's condition he would look at her file and update me within 15 minutes. This he did to my satisfaction. It is unfortunate writing a negative review is necessary as staff in this unit are generally very caring and it's a shame that this should be questioned when the issue could have been resolved within 2-3 minutes
Visited Don't know on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 June 2024
Dear Tony, Thank you for taking the time to leave us feedback on your wife’s care within our hospitals. We are sorry to hear that you struggled to get the answers you required when approaching the staff on the ward and I can honestly see how a lack of information can be both frustrating and worrying. I am pleased that you eventually were able to discuss the concerns you had with a doctor and any feedback like this from our patients always helps us to improve our services. It’s great to hear that you found the staff on the ward to be caring. If you would like to share more information with us regarding the name of the ward or any other compliments/ concerns confidentially please contact us via the email address pals@nuh.nhs.uk we can then work with you to ensure this feedback is heard. Kind regards, Kelly – Patient experience officer.
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Review titled Inadequate monitoring of acutely ill patients
Rated 3 stars out of 5
by Tony Sandland - Posted on 30 June 2024
On 29th June and prior, my partner was admitted to a yellow area ward at City Hospital suffering from widely fluctuating oxygen levels COPD, Heart and other issues. Early AM on 29th June my daughter received a desperate call from patient indicating severe breathing problems and that was unable to attract attention of a nurse. My daughter visited ward and found oxygen levels were 77% and that prior to her visit no staff had noticed the deteriorating condition. When brought to the attention of staff oxygen input was doubled ( Later reduced) I subsequently contacted a person dealing with complaints / concerns regarding levels of care who stated the records did not show incidences of low oxygen levels ( The reason for patient admission) but that she would visit the ward/patient and this she subsequently did. At approx 7pm same day again a call from patient was received indicating breathing issues and difficulty attracting nurse attention. On arrival at ward again found oxygen levels were too low, BP185/109 and pulse 146, and staff were questioned as too why patient was not more closely monitored. Was shown records indicating there were no previous indications that Oxygen had fallen below 87% despite the earlier proven 77% level. The nurse then doubled oxygen input. I Indicated I wished to make a formal complaint and asked for information regarding the procedure but no one volunteered to give the information. Following this request a Doctor appeared on scene and following investigation a Consultant was called who conducted further patient investigation and within 30 minutes had arranged for the patient to be transferred to an acute ward, arranged further medication and an Xray... positive action in stark contrast to ward manager and staff who appear to have time for constant 'chatting' but little time for patients some of whom wait up to 25 minutes for help in going to the toilet. I cannot thank that Doctor and Consultant enough. It is rather worrying that incidents such as that experienced appear to be 'omitted from the records' and points to a serious underlying issue affecting the well being of all patients
Visited Critical care on June 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 02 July 2024
Dear Tony, I was so sorry to read of your partner’s recent experience of our hospitals. Please could you contact us as soon as possible so that we can obtain more details from you and give you a call, if you would like to email me personally via the email address QMCPET@nuh.nhs.uk We can discuss this in more detail and ensure that this feedback is shared with the right people and subsequently learned from. Thank you for taking the time to share this experience with us I look forward to hearing from you. Kind regards Kelly – patient experience and engagement officer
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Review titled Absolutely shockingly dreadful treatment
Rated 1 star out of 5
by Melanie - Posted on 13 May 2024
My father is 77 years of age and diagnosed with prostate cancer. He has to have a catheter in 24/7 at the moment. It often gets blocked or he gets infection after infection. When this happens he has to call urology for treatment. There have been numerous times when he's had to go in to hospital because he's unable to produce any form of urine output and which becomes unbelievably painful, when he's gone in to the ward he's had nurses welcome him by saying, what's the problem now?! The problem is your receptionists are unbelievably unbelpful and if that's a nurses response you're in the wrong profession! He's spent 1.5 hours today ringing round urology and district nurses to get someone to help him with a blocked catheter after being discharged from hospital on Friday and nobody would, he's now ended up back in the hospital because nobody is competent enough to do their actual job. If this treatment continues it won't be a complaint to the CQC it will be a 2 page spread in the Evening Post highlighting the whole inadequate treatment he's received over the last 18 months.
Visited Urology on May 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 14 May 2024
Dear Melanie Thank you for sharing this feedback. We are deeply sorry to hear of the challenges your father has had getting the support and care he needs. This is not the experience we want for anyone receiving treatment at our hospitals. We want to support you and your father to resolve these concerns. Please get in touch with our PALS (Patient Advice and Liaison Service) team by emailing PALS@nuh.nhs.uk or telephoning 0800 183 02 04 so they can take your father’s details. PALS will need his consent to discuss his care but they will arrange this. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospital
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Review titled Fantastic People
Rated 5 stars out of 5
by Mary Janet Beck - Posted on 28 May 2024
I was on Fletcher Ward for 7 nights and the care I received from the whole team was excellent. Each different part of the team showed such wonderful personalities and caring natures. Whether it was a cup of tea being left for me or much needed reassurance from the nurses. I am very grateful to you all.
Visited Haematology on May 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 May 2024
Dear Mary, Thank you for leaving this review of our hospitals it is so nice to hear that you found the staff to have such caring natures and it sounds like you also really got to know them too, this hopefully made your admission much easier. I will pass this feedback on to the ward Manager and Matron of Fletcher ward so that it is shared with the team. Kind regards, Kelly – patient experience officer
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Review titled Thoracic surgery
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Post surgery I found Barclay thoracic ward adequate at best. I felt only 3 out of the dozens of staff there were doing their job correctly. The rest to put it simply didn't seem to care, they were rude, ignorant and at times some were inappropriate. My first experience at City hospital was much better at first although still adequate in areas, but upon being admitted to Barclay ward their service was poor. There is simply a lack of effort on Barclay ward, staff on their phones and playing games whilst patients were in need, my final night on the ward the only person me and 2 other patients saw in the space of 6 hours was a man offering tea and coffee. I was also told a dietician would come and see me however nobody did, family members heard staff mocking me for my weight after all I was given to eat one day was 3 fish fingers. 3 outstanding staff cannot make up for the incompetence of the whole team. Upon discharge I was given different advise from different people, when asking a question you would expect a definitive answer however all I got was yes from one person, no from another and maybe from somebody else. I have never been in so much pain and discomfort, the least I expected was to be listened to and then some form of action taken but I have had many conversations which seem to have been completely ignored. As for the hospital grounds itself, there are cleaner public toilets I have used than most of the places I've seen within this hospital, nothing down to the cleaners but due to lack of maintenance. I'm appalled to say this is where I was born and that this was my only option for this surgery, and I look forward to not needing to return anytime soon.
Visited Don't know on April 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 April 2024
Dear patient We are so sorry to hear that this was your experience of our hospitals. We would never want anyone to feel this way. Please contact us in order to discuss your concerns further via the email address pals@nuh.nhs.uk Whilst we await your contact please be reassured that I will send this valuable feedback on to the ward manager now. Kelly - Patient experience officer
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Review titled Burns Unit
Rated 5 stars out of 5
by James Prosser - Posted on 15 April 2024
After suffering with a bad side affect of my medication I was transfered fron the QMC to the SRU at City Hospital and eventually moved to the Burns Unit where I spent 6 days as an inpatient. Everyone from A&E,SRU and the Burns unit has been great and really friendly. Glad to be going home to continue my recovery. Only had 1 issue with a Physiotherapist in which I had to speak to a senior nurse about due to being unable to get hold of PALS. But this was resolved compassionately.
Visited Urology on April 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 15 April 2024
Dear James, Thank you for your feedback regarding the care you have received within our hospitals. We were pleased to hear that in all 3 different departments, you felt that the care you received was great and found staff to be friendly throughout. We were sorry to hear that you had a problem with the physiotherapist but it’s great to hear that this was resolved on the ward. Pals would usually encourage you to speak to the ward manager first to raise issues with your care so I am pleased it was sorted before you went home. However if you ever require pals to liaise with staff members on your behalf again please contact them at pals@nuh.nhs.uk. Kelly – Patient experience officer.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Dawn Smith - Posted on 11 May 2024
After being diagnosed with breast cancer in 2023 I received chemotherapy, then breast surgery in April 2024. Throughout my treatment I was treated with understanding and empathy by the surgical consultant and her team, from my initial appointment to the day of surgery itself. My treatment options were explained and I was given time to make a decision. I didn't feel like I was just another patient but rather someone who mattered. During my post surgical appointment I was told, if I had any worries or concerns I could arrange to discuss things with my consultant and if I needed further surgical input they would advise me. I cannot praise the team enough it made a very difficult time much easier.
Visited Breast Surgery on April 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 14 May 2024
Dear Dawn Thank you for taking the time to post this and share your story of your treatment journey, and for highlighting the support, information and time you were given as a patient during a difficult time. This is so good to read, and we will share your post with the breast team so they can know their approach was appreciated. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled Great inclusive and flexible echocardiology team
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
From a carer of an adult with autism and learning difficulties: I would like to give positive feedback for the care we received from the echocardiologist consultant and his team on our visit to the diagnostic cardiac unit at City hospital in March. The echocardiographer took a great deal of time to understand our individual needs and she ensured a scan was carried out sucessfully (on an anxious patient very resistant to hospital interventions). The consultant explained everything well and proposed a way forward which would mean minimal stress going forward. Thank you
Visited Cardiology on March 2024
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 28 March 2024
Dear patient, Thank you for taking the time to write this review and for sharing your patient experience with us. A comment such as this one will ensure that other people who have similar issues will feel more confident and reassured that should they ever need treatment within our hospitals they will be supported. I will pass this feedback on to the echo cardiology department so that this is shared with the team. Kind regards, Kelly – patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust