Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No follow up
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
I was admitted in March with infected wisdom teeth and lockjaw needing IV antibiotics and strong pain killers for two days, the staff were amazing! I was told I needed all four teeth removed as a matter of urgency but they could not operate until the infection had gone. I had an outpatient appointment on 4th April where it was decided that I also needed a CT scan to see how close a nerve is to my root. I went for a CT scan at Guys hospital on 2nd of June and haven’t heard anything since! This morning I receive a letter in the post saying I failed to attend an appointment therefore have been discharged! I am in agony and have been waiting for some kind of action from the scan, a call, appointment , letter anything! I called to dispute this and the rude woman on the phone at patient access would not listen or give me advice, instead kept repeating that they won’t reopen my referral and I need to get a new one! This was supposed to be an emergency! I can’t eat properly and can barely open my mouth, I am in agony waiting for treatment. Instead I have to start the whole process again, I can not even speak with my GP until 24th Aug at the earliest! My biggest complaint is with how I was made to feel on the phone when I haven’t done anything wrong.
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Northwick Park Hospital
Replied on 14 August 2023
Dear Sir/Madam, Firstly I would like to apologise for your experience and I hope that you get this sorted quickly. I was very sorry to read about your care and how there has been a lack of communication. As you may be aware, this platform is anonymous and therefore we cannot gather much patient data from your feedback in order for us to look into this further. It would be beneficial if you therefore contact our PALS department on 020 8869 5118 or email them on lnwh-tr.PALS@nhs.net so they can point you in the right direction. Apologies again for your experience and I hope that you feel better soon. Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Anil Mistry - Posted on 03 March 2023
Lady at the Radiology was very helpful and the two ladies in the X-ray room were brilliant with there attitude, friendly and efficient. The whole experience was great keeps my faith in NHS.
Visited Don't know on March 2023
Review titled Northwick Park Hospital
Replied on 06 March 2023
Dear Sir/Madam, Thank you for your your feedback in relation to the X-ray department at Northwick Park Hospital. I was pleased to read that you had a positive experience. I will now share this with the lead of the department so that they can make sure all their staff get to read your lovely words. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Excellence
Rated 5 stars out of 5
by Irene - Posted on 28 March 2023
Many thanks to all the staff on Darwin ward who looked after me during last weekend. All so professional and kind. Thanks also to the lady who brought me nice food ! Very impressed.
Visited Acute Internal Medicine on March 2023
Review titled Northwick Park Hospital
Replied on 28 March 2023
Dear Sir/Madam, Thank you for taking the time to give us your feedback. I was pleased to read of your experience on Darwin ward over the weekend. I will pass on your comments to the ward and also the catering team. I hope you are now recovering well. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Rapid and effective response from GP
by leopardhr94 - Posted on 24 March 2023
Child unwell Gp contacted rapid response paediatric team at Northwick park and we were seen and discharged the same day with a clear plan in place.
Visited March 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 24 March 2023
Dear Leopardhr94, Thank you for leaving your feedback. I'm glad to hear you were able to seen and had a plan in place. I will pass your feedback to the paediatric team. I hope your child has now recovered and is feeling better. Kind Regards, Emma Calnan - Patient Experience Officer
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Review titled Great service
Rated 5 stars out of 5
by Cathy - Posted on 24 February 2023
Unfortunately my 3rd visit to A&E in 3 months dues to children’s illness and accidents - every time the staff have been excellent and efficient - waiting time reasonable, shorter than I had expected. They must be under so much pressure it’s always so busy. Cannot thank them enough - even the security staff friendly and helpful - thank you, so lucky to have access to great free healthcare when we need it.
Visited Accident and emergency services on February 2023
Review titled Northwick Park Hospital
Replied on 27 February 2023
Dear Sir/Madam, I would like to firstly say I hope that your little one is feeling better following their visit to the A&E department. Thank you for taking the time out and detailing how your expectations were exceeded by our staff members. It is always nice to read that parents and children are felt at ease during what can be a daunting time. I will now share this feedback with the A&E and I am sure they will be over the moon with your comments. Best wishes, Leanne Fernandes- Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Visit to A&E at Northwick Park Hospital
by julywx36 - Posted on 03 February 2023
I visited A&E in Northwick Park yesterday as cancer patient having chemo. At the moment in Charing Cross Hospital. I was seen promptly, bloods taken promptly. all the nurses and doctors were very helpful, caring and paid attention to details. Resolved any concerns, followed up promptly on diagnosis and treatment. Doctors from different departments looked at my condition and diagnosis. I was first seen by Laura, then a student dr. Wanted to have conversation, another dr went through problems in details, at the end Helena stepped in for final conclusion and I was released from hospital with appropriate medication and information. Helena was kind enough to call this morning to enquire how I was doing, this was excellent and reassuring, Helena went through in details of my condition and my understanding and awareness and resolution. Very much appreciated. I was dreading long wait at the A&E which wasn’t the case. The whole experience exceeded my expectations.
Visited February 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 06 February 2023
Dear julywx36, Thank you for leaving your feedback on your experience within our Accident and Emergency Department. I am very happy to read that you had a positive experience whereby your expectations were exceeded. You detailed how much care and compassion the staff displayed. I will be sharing this with the team and hopefully the staff members named will be able to read your kind words also. I wish you all the best and thank you again for taking the time to share. Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Poor systems
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2023
Had a bad experience when take to A & E yesterday 15th Feb. Tripped and fell at 9.15 am and taken to A&E but left hospital mid afternoon nothing to eat or drink (diabetic) then they tried to prevent me leaving. I refused to sign certificate before leaving and taking bus home.
Visited Accident and emergency services on February 2023
Review titled Northwick Park Hospital
Replied on 20 February 2023
Dear Sir/Madam, Thank you for taking the time to leave your feedback regarding your recent experience at Northwick Parks A&E. I am sorry to read that you had to wait for a long time at A&E. I hope you have recovered from your fall. Patients in the A&E are prioritised by clinical need, but this is not always clear and of course it is affected by how busy the department may be at the time. I am sorry to hear that you weren’t offered any food or drink during your time at A&E either. Please do contact our PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net if you would like us to follow up on your experience anymore. I have passed your feedback onto the team in the meantime. Best wishes, Emma Calnan -Patient Experience Officer
Provided by Care opinion
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Review titled Emergency care at Northwick Park
by NWL relative - Posted on 21 February 2023
Emergency visit for presumed stroke Rapid assessment and quick diagnostic tests Attentive kind staff who explained what was happening and kept patients and relatives in the loop Competent treatment and well organised prescription and follow up
Visited February 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 22 February 2023
Dear Sir/ Madam, Thank you for leaving your feedback following your relatives recent experience at Northwick Park Hospital.. I was pleased to read of how efficient the treatment was and how well looked after the patient and yourself felt. This feedback will be shared with the team so they can see your kind words. All the best with the recovery. Many thanks, Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
My husband was rushed to A&E in ambulance during his routine health check. The ambulance service looked after him and answered all our concerns until he was taken inside A&E in HDU. We are very grateful for the great care provided to my husband by the lovely gentlemen who looked after my husband in the ambulance to the doctors and nurses who took great care of him. My husband is now being treated as an outpatient in the same hospital. Thank you for everything you do in looking after all the patients.
Visited Accident and emergency services on February 2023
Review titled Northwick Park Hospital
Replied on 06 March 2023
Dear Sir/Madam, I am very grateful that you took the time out to post your feedback on you and your husbands recent experience. I firstly hope that your husband is recovering well. I will make sure to send your feedback onto the A&E team so that they can share it with all the relevant staff members. All the best and trust that the same care is being recovered in the outpatient department. Best Wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled No doctor available
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2023
I called midwife she suggested to come urgently which I did. After coming there she took sample and asked me to wait because there were no doctors available. I had severe bleeding and I was 34 weeks pregnant . I was very nervous and frightened and it took 5 years and when I asked to receptionist at maternity ward she was so rude . Pathetic service and humanity from staff . I know my one review doesn’t make any difference to them because I want to aware to patient who is planning to go there for their treatment please be aware. No compassion at all
Visited Maternity services on February 2023
Review titled Northwick Park Hospital
Replied on 24 February 2023
Dear Sir/ Madam, Thank you for taking the time to leave your feedback. Hearing our patients experience is very important to our Trust and hearing when we don’t get it right is critical to ensure we can fix our issues. I’m shocked to hear of the experience you had recently within our maternity service. I understand this must of been an extreme situation, where you expect compassion and understanding. I'm sorry this was not the case for yourself. We have shared this feedback with the service to ensure this is looked in to further. I would therefore be grateful if you could get in touch with the PALS team on 0208 9675653 or by email at: LNWH-tr.PALS@nhs.net to provide more information. Thank you once again, Kind Regards, Emma Calnan – Patient Experience Officer
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Information supplied by London North West University Healthcare NHS Trust