Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you.
Rated 5 stars out of 5
by Marina Vincent - Posted on 11 May 2023
My husband was taken into hospital as an emergency with sepsis and spent 4 days in the Elgar Infection Ward. He was treated quickly and effectively and is making a good recovery. All the staff were thorough, kind and helpful throughout his stay and made a very difficult experience easier than it might have been. We cannot thank them enough.
Visited Infectious Diseases on May 2023
Review titled Northwick Park Hospital
Replied on 12 May 2023
Dear Sir/Madam, Thank you for taking the time to leave feedback following your husbands recent admission. Firstly I am sorry to hear about his infections but it was heartening to read that he was looked after by the staff on Elgar ward. I appreciate how difficult of a time it would of been for you both. I have shared the feedback with the key ward staff and they have expressed your gratitude for your kind words. I hope that your husband is recovering well and wish you all the best. Kind Regards, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Great service
Rated 5 stars out of 5
by Narotam - Posted on 29 May 2023
After a referral from my GP, I was seen by the Audioligist on 27 May 2023. She was very thorough in her investigation and caring in understanding my hearing difficulty.
Visited Ear, Nose & Throat on May 2023
Review titled Northwick Park Hospital
Replied on 30 May 2023
Dear Sir/Madam, Thank you for your feedback following your recent referral and visit to our Audiology department. I was pleased that you were treated with care and compassion by the Audiologist and have made sure to share this with the team, Many thanks again for taking the time to share your experience. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Bad specialist
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
I visited rheumatology department for a 2nd opinion as I was misdiagnosed prior in different hospital. I thought Northwick Park hospital will do better, boy was I wrong. Maybe these short waiting times in comparison to other hospitals are here for a reason... . The rheumatologist I saw didn't give me a chance to explain the symptoms fully, denied possibility of diagnosis because of my age (osteoarthritis isn't old folks disease only), minimised severity of my condition (just because I can bend forward doesn't mean all is good with me) and in the end I received a report stating I have a joint pain. So my diagnosis became 'a symptom'. I came here to find out what was causing my joint pain not to be assured I had a joint pain, I already knew that. I wish medical professionals stop treating their patients like fools. I am educated enough in medical science to understand when someone is telling me porkies and when things don't make sense. I am now back to the begining, no clue what's causing my joint issues.
Visited Rheumatology on May 2023
Review titled Northwick Park Hospital
Replied on 04 July 2023
Dear Sir/madame, Thank you for taking the time to leave a review of your experience at Northwick Park Hospital. I’m sorry to hear of your misdiagnosed under a different hospital and the struggles you are having with your joint pain, this must be very frustrating. I have been in contact with the rheumatology department and the general manager has assured we take all comments seriously and would like to understand your experience with us more. Therefore, please can you get in contact with our PALS Team who will be able to look further in to your care with us and steps we can take moving forward. Their contact details are – 020 8869 5118, LNWH-tr.PALS@nhs.net. Again apologies for the experience you are having and I hope you receive the care you need very soon. Kind Regards Emma Calnan – Patient Experience Officer
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Review titled Very poor
Rated 1 star out of 5
by Mit - Posted on 10 May 2023
They took 5 hours for blood test result. And when I asked they didn’t know anything that how long more. And their staff said that you can complain if you want we can’t do anything.
Visited Accident and emergency services on May 2023
Review titled Northwick Park Hospital
Replied on 16 May 2023
Dear Sir/Madam,# Thank you for your review and I am sorry for your negative experience. As this platform in anonymous, we cannot gather much detail about your visit but if you would like this looked into further, our PALS team would be able to look into this further for you. Their contact details are: LNWH-tr.PALS@nhs.net or via telephone on 020 8869 5118 I am sorry again that you were not happy with the care you have received. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Outstanding service
Rated 5 stars out of 5
by Sean Doyle - Posted on 05 April 2023
I was taken by ambulance 4/4/23. i was in horrendous pain and had my bloods taken, an Xray and a scan on my stomach. Turns out i had gallstones and i received the best care i could have hoped for. Id like to thank all the staff who helped me and thank our wonderful NHS for everything they do.
Visited Accident and emergency services on April 2023
Review titled Northwick Park Hospital
Replied on 11 April 2023
Dear Sir/Madame, Thank you for taking the time to leave your feedback regarding your recent visit to A&E at Northwick Park Hospital. I'm glad to hear you had a thorough investigation in to your pain and received the best treatment. I hope you are on the mend and not in so much pain now. I'll pass on your thanks to the team at A&E who I'm sure will be very appreciative of your kind words. Kind Regards, Emma Calnan - Patient Experience Officer
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Review titled Could not have been better
Rated 5 stars out of 5
by Jane - Posted on 25 April 2023
Face to face gynaecology appointment. I was seen ahead of time by a great doctor who took time to ask questions and listened carefully. I felt so confident in their advice that I went ahead with a mini procedure on the day. The nursing support was also excellent. Skilled, professional, respectful and empathic all round. Thank you.
Visited Gynaecology on April 2023
Review titled Northwick Park Hospital
Replied on 26 April 2023
Dear Sir/Madame, Thank you for taking the time to leave a review on your recent experience using a gynaecology service at Northwick Park Hospital. I'm delighted to hear of the positive experience you had and how the doctor and nurse listened and cared for you during your appointment. I will of course share your feedback with the gynaecology outpatients team to ensure they receive your kind words. I hope you have recovered well from your mini procedure. Kind Regards, Emma Calnan - Patient Experience Officer
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Review titled Friendly & Caring service
Rated 5 stars out of 5
by Sivakala Chandra Mohan - Posted on 20 March 2023
Having had a small accident at home I visited A&E in Northwick Park this morning (08:30). Whist attempting to take the stone out of an avocado fruit and I cut myself resulting in a deep cut and heavy bleeding. I was seen promptly initially and given pain killers. I was dreading a long wait but was seen by a doctor within 2 hours. The A&E doctor was very pleasant, caring & friendly. He examined the cut & went away for further consultation. As he returned he was straight on to treatment/stitching. He had good attention to details throughout, explained well what he was doing and post treatment advice. The whole experience was extremely satisfying and the special thank you to the caring A&E Doctor.
Visited Accident and emergency services on March 2023
Review titled Northwick Park Hospital
Replied on 21 March 2023
Dear Sir/madam, Thank you for taking the time to leave your feedback. I am sorry to hear of your injury, that sounds very painful indeed. I was therefore very happy to read that you received the best care by one of our A&E Doctors and that you didn’t wait as long as you anticipated to. I will make sure to pass on your comments to the A&E department and hopefully the doctor mentioned will recognise themselves. I hope your hand is recovering well. Best wishes Leanne Fernandes -Patient Experience and Engagement Lead
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Review titled Amazing care and staff were phenomenal.
Rated 4 stars out of 5
by Sarina - Posted on 14 March 2023
I came in on Friday 10th March for a planned surgery for endometriosis and Pelvic Congestion Syndrome. The nurses who got me ready were fantastic, and helped me cover my piercings that I couldn’t remove. We had a bit of a laugh too as they weren’t expecting some of them haha. I went down for my op first due to allergies with latex. The anesthetic dr was amazing, as I was being prepped I suddenly felt very scared and I started to cry. The dr soothed me and wiped my tears and looked after me which I am forever grateful for. When I woke, I was in recovery and the two nurses who took care of me were an absolute joy. I can’t drop names but honestly they were fantastic. I was alert and could laugh and joke with them, they gave me coffee and cookies and some good morphine. We had a few laughs and honestly I feel they deserve a shout out. Please make sure this gets back to them at theatre admissions unit. When I went back to the ward, I was helped to the bathroom as walking was a bit iffy but I was in wonderful hands. All of the ward staff were absolutely amazing and I’m forever thankful for their kindness and compassion. Northwick Park gets some really bad press but its staff can’t be blamed for that, especially when they work so hard to make patient’s comfortable and calm. My drs were absolutely pro. They explained everything and let me feel the news. They showed me and made it clear what the next steps would be and provided me with great clarity to my surgery outcome. Way better than my 1st experience with endo and surgery. Thank you so much and well done for for being awesome at what you do. I have no more words to explain how appreciative I am of the care I received and that is without a doubt the best compliment. I can talk for hours so to leave me speechless is it’s own win. Thank you again staff at theatre admissions unit, Northwick Park. You guys rock.
Visited Gynaecology on March 2023
Review titled Northwick Park Hospital
Replied on 15 March 2023
Dear Sir/Madam, Thank you taking the time to leave your review. It was very touching reading about your experience here at Northwick Park Hospital. Any form of healthcare can be a daunting time and it sounds like the team really understood this and took care of you like the professionals they are. I will forward on your kind words to the team to ensure they are aware of their feedback. I hope you are recovering well from you surgery and thank you once again for sharing your feedback. King Regards, Emma Calnan - Patient Experience Officer
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Review titled Change for visitors with young families
Rated 3 stars out of 5
by Anonymous - Posted on 10 March 2023
I have had good experiences on wards and some terrible experiences in Emergency department at Northwick Park hospital. But I need to speak about some changes that would support families to meet their loved ones (taking Covid protocols and guidelines we still have to make some flexible arrangements). I was admitted on and off in the hospital in my pregnancy 2022-2023. My husband and daughter couldn’t see me for longer periods of time as families with children were not allowed to visit which meant I had to make really hard choices and stop breastfeed her. Families with no other support to leave their children with other extended family members had no visitors which made patients feel more isolated. I wish there could have been some flexibility of seeing you little ones and not to worry about how they’ve been doing since you were not around them.
Visited Maternity services on March 2023
Review titled Northwick Park Hospital
Replied on 22 March 2023
Dear Sir/ Madam, Thank you for your feedback and apologies for the delay in getting back to you. We wanted to ensure a suitable response to your comments were given. Firstly, congratulations on your new addition. The maternity department have responded with the following: We are really sorry for your experience of the visiting policy restrictions; these are currently under review and a relaxation of the sibling restrictions in maternity is envisaged. In hindsight as you were still breastfeeding your other child while an inpatient we should have considered your situation as a special case and found a workaround solution to support your continuation of breastfeeding and individualise your care. We will discuss this with our postnatal leads for reflection. Additionally, in terms of the Trust wide stance on visiting, during Covid-19 pandemic we had restrictions in place aligned to national guidance related to visitor numbers and required mask-wearing, which state under 12-year olds could only visit under exceptional circumstances due to inability to wear required PPE. We will be updating our visiting guidance in March 2023 and this new guidance will take into consideration children visiting. I am sorry again for your experience but thank you for your feedback to alerting us of the issues. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Great robust and fast care for my child
by leopardhr94 - Posted on 21 March 2023
Gp referred my child to the rapid ray clinic at Northwick Park We got seen quickly The ward looked new and clean Friendly staff Seen by medics quickly Blood tests completed Clear plan of action in place for an outpatient appointment for an MRI which did take place as planned- also friendly staff in the MRI department and seen on time. Thank you
Visited March 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 22 March 2023
Dear leopardhr94, Thank you for your lovely comments. I would firstly like to wish your child a speedy recovery. I am pleased to hear that the environment as well as the clinical care met your expectations. The clear plan you mention also I am sure helped put your mind at ease as a parent during a difficult time. I will now pass on the messages you have left to the children's A&E department and the MRI team so they will know their work does not go unnoticed. Best Wishes, Leanne Fernandes -Patient Experience and Engagement Lead
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Information supplied by London North West University Healthcare NHS Trust