Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Dads care
by Maevecx23 - Posted on 22 February 2023
Dad was very poorly and was admitted to Fletcher ward. The care has been fantastic. The nurses and doctors have been amazing. Really appreciate all the care given to my Dad.
Visited February 2023
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 24 February 2023
Dear Maevecx23, I am sorry to hear that your dad was feeling unwell and had to be admitted to Fletcher ward. Thank you for taking the time to leave your positive comments about the wards doctors and nurses. I have passed your comments onto the Ward Manager and Matron so that they can share it with all the staff. I wish your dad a speedy recovery. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Thanks to the staff
Rated 4 stars out of 5
by Chai Block - Posted on 18 January 2023
Despite the long wait at times, every nurse, doctor and technician was patient, positive, and friendly. At any one time while I was there (17:30-23:30), there seemed to be 30-50 patients, plus family, friends, etc, which explains why it's busy. I think managers and ministers need to find ways of managing the flow of patients as there some bottlenecks at times. I wish all the staff well, and thank you very much.
Visited Accident and emergency services on January 2023
Review titled Northwick Park Hospital
Replied on 18 January 2023
Dear Sir/Madam, Thank you for leaving your comments and suggestions about our service. As this platform is anonymous we cannot gather exact information about what service you are mentioning but if you would like to speak to our Patient Experience department about sharing your experience then please do email us on LWNH-tr.PATIENTEXPERIENCE@nhs.net. Best wishes, Leanne Fernandes - Patient Experience and Engagement
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Review titled Great Team of Nurses & Doctors
Rated 5 stars out of 5
by Dev - Posted on 02 January 2023
From start to finish, great service all round… Thanks you to the doctors and Nurses for taking care of my wife during her time of need… Keep up the Great Work….
Visited Accident and emergency services on January 2023
Review titled Northwick Park Hospital
Replied on 04 January 2023
Thank you for taking the time to leave this kind review. We are unable to identify you from this post so cannot pass on your thanks to the team directly. Wishing you and your wife all the best for the New Year. Pippa Kashmiry - Patient Experience Lead.
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Review titled Send me home without discharge
Rated 3 stars out of 5
by Abdul Raouf Ackad - Posted on 29 January 2023
I was admitted for a small procedure to anputate two nicrosis toes on my left foor. I signed the consent and was waiting for the porter, when I was asked to sign another consent with more unaceptable associated risks which I refused to sign. I wanted to be discharged but the doctor disappeaed and returned with a self discharge form for me to sign. The result was that I had to walk out of the ward without the discharge letter. I spoke to my GP and informed her, she said lets wait and see if the hospital will send us the discharge letter.
Visited Vascular surgery on January 2023
Review titled Northwick Park Hospital
Replied on 31 January 2023
Dear Sir/Madam, I am sorry to read your review and your detailed experience. As this platform is anonymous, it means that we cannot gather any patient identifiable date about yourselves. If you wanted us to look into this further please contact our PALS team so they can assist you on the following details: Email - LNWH-tr.PALS@nhs.net, Tel - 020 8869 5118 Many thanks, Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Professional caring staff
Rated 5 stars out of 5
by Elaine Simpson - Posted on 29 January 2023
I came through ER after arriving in England as an overseas visitor the day before. I will be eternally grateful for the expert care I received from all levels. Thank you so much staff at this great institution
Visited Cardiology on January 2023
Review titled Northwick Park Hospital
Replied on 31 January 2023
Dear Sir/Madam, Thank you for your feedback. It was lovely to read that you had a positive experience within our Accident and Emergency department. I will make sure to share it with the relevant staff so they can hear kind words. I hope you are feeling better now. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Lost in cracks
Rated 1 star out of 5
by Anna Petts - Posted on 03 February 2023
After waiting over a year for HRT advice - and then finally being prescribed HRT medication (hurrah), I am still waiting for the medication to become available on my prescription list. Own Dr knows nothing as has not received any correspondence from Northwick Park Hosp Why does this have to happen??
Visited Gynaecology on January 2023
Review titled Northwick Park Hospital
Replied on 06 February 2023
Dear Sir/ Madam, Thank you for your story post. I am sorry that you do not have the information you require. As you or may not know, this platform of sharing feedback is anonymous and therefore we cannot get any patient identifiable data from your post. In order for us to assist you further you can contact our PALS team with this information. They can be contacted on LNWH-tr.PALS@nhs.net or 020 8869 5118. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled great customer service from main reception
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2022
after breaking my wrist the day before i was advised by the treating hospital to go to local a&e the next day. A&E had no idea why i was there i tried to explain i had been told to attend, so was processed with many others, while i was waiting had a call from previous hosp. telling me they would send an appt to save me waiting - then due to poor phone reception, i got cut off - so i was in limbo do i stay or do i go? so went to main reception. the lady on reception went above and beyond to sort me out and took me to the fracture clinic who saw me the same day. This saved me several hours of waiting in the A&E which was incredibly busy - this lady is an absolute asset to Northwick park reception - efficient, friendly and incredibly helpful
Visited Don't know on December 2022
Review titled Northwick Park Hospital
Replied on 19 December 2022
Dear Sir/ Madam, Thank you for taking the time to leave your feedback after visiting Northwick Park for your broken wrist. Like trusts across the country, we’re seeing extremely high demand for our care from patients coming through our emergency pathways. So receiving this lovely feedback at such a busy time of the year is great to see. I will of course share this information with the team to ensure they are aware of their praise. Thank you once again, and I hope your wrist is on the mend. Kind Regards, Emma Calnan - Patient Experience
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Review titled Better to go elsewhere!
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
My wife took me to A&E Northwick Park at midnight due to crushing arm and chest pain with shortness of breath. After being booked in which took 15 minutes I was called to a desk where they asked what was wrong again. After taking my temperature etc I was told I have to wait 4-5hrs for an Urgent Care Doctor? The reason the nurse wouldn’t send me to A&E was because I didn’t arrive there in an ambulance for crushing arm and chest pain. This didn’t sound right at all. My wife then took me to another hospital in Watford. Within a few minutes of arriving I was seen, vitals checked, ECG and being looked after in the ward. While I was at Northwick Park I even witnessed a gent collapse on the floor, screaming in pain. Nurses were told by countless people including my wife that he needed attention. Staff left him there and he was still on the floor in pain by the time we left. What a disgrace. Northwick Park A&E is a complete joke.
Visited Accident and emergency services on December 2022
Review titled Northwick Park Hospital
Replied on 28 December 2022
Thank you for taking the time to leave this feedback, although it does sound very disturbing. We cannot identify you from this post, if you would like us to look into this further please contact our PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net Kind Regards Pippa Kashmiry- Patient Experience Lead
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2022
Horrible service on A&E department... waiting time it's hours... they don't provide even enough chairs.... Kids and pregnant womens sitting on the floor!
Visited Accident and emergency services on December 2022
Review titled Northwick Park Hospital
Replied on 19 December 2022
Dear Sir/ Madam, Thank you for taking the time to leave your feedback after visiting an A&E department in our Trust. Like trusts across the country, we’re seeing extremely high demand for our care from patients coming through our emergency pathways. I am sorry to hear that you had such a long wait and that those vulnerable did not have adequate seating. I’m unsure of the date you used our services but last week our Trust did take the difficult decision to restrict visiting in our Northwick Park Hospital Emergency Department.This will make sure that seating is available for patients who need it. I will still of course forward this feedback to the department so they are aware. thank you once again and I hope if you ever have to use our service again you will have more of a positive experience. Kind Regards, Emma Calnan - Patient Experience Officer
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Review titled 2nd child 2nd positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Having recently had our 2nd child at Northwick Park the maternity services have once again done an amazing job end to end. Apart from some minor annoyances of the whole service that are negligible for free care, Northwick park have nailed medical care. Good job staff and management.
Visited Maternity services on December 2022
Review titled Northwick Park Hospital
Replied on 14 December 2022
Thank You for taking the time to leave such lovely feedback about the Maternity service. I shall pass this on to the team on your behalf. Kind Regards Pippa Kashmiry - Patient Experience Lead.
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust