Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unfit for animals
by Anonymous - Posted on 01 February 2024
I was admitted to hospital over a week ago and was moved onto Conservators Ward. I reported a blocked toilet to the nurse. I was then informed its been out of action for over a week. However this hasn't stopped ill patients from using it. It's now over flowing with human examen and urine. Surely patients health means something but not on this ward
Visited January 2024
Musgrove Park Hospital has not yet replied.
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Review titled Treated like a family member
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
I had to go to musgrove hospital as I had a very infected left elbow, ended up having to have surgery. The staff before during and after the surgery were brilliant, they explained everything to me and my family about what the operation and recovery would be. All the staff the nurses, doctors, catering and cleaners, I mean everybody I saw for those 6 days treated me like a member of their family, I was very anxious about being in hospital but everybody made me feel like your in the best of hands. Being in a new house and new hospital and not knowing the place or the staff, I was really impressed by all the friendly/knowledgeable staff. And they all made feel much calmer about the operation. I wish I could remember all the names of the staff who looked after me during the day and night. The staff at night did their almost not to wake me up at night to give me my antibiotics but always ended up having a good chat for a while to distract from the medicine. Can't say a bad word about my experience, other than having to sort the district nurse, which they said they would do, so my daughter had to organise it and was very stressful as my local GP didn't have all the hospital paperwork, so it took a 2-3 days to finally have the nurses to come round and change my dressings twice a week. A big thank you to all the staff, I appreciate all that you did for me during my time with you.
Visited Accident and emergency services on January 2024
Musgrove Park Hospital has not yet replied.
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Review titled Really impressed with the service
by Philip628 - Posted on 05 January 2024
Really impressed with the service I received recently in the Audiology department at Musgrove Park Hospital. The Audiologist I saw was excellent and explained everything really well - he was friendly and knowledgeable and is a credit to the Trust.
Visited January 2024
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 05 January 2024
Many thanks for taking the time to feedback regarding your positive experience with Audiology. It is always great to hear feedback from our patients. This will be shared with the Team.
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Review titled I had an infection and was very poorly
by AdventureArthur - Posted on 15 January 2024
I had to come into hospital twice and the second time I stayed and had to have an IV put in. It felt really scary but my daddy cuddled me and the nurses were great. Afterwards I got to choose a dinosaur and went to my own room on acorn ward.
Visited January 2024
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Review titled Musgrove Park Hospital
Replied on 17 January 2024
Dear AdventureArthur Thank you so much for sharing your story, I hope you are feeling better now. I'm so pleased that the nurses took such great care of you and your daddy, hopefully that made it a little less scary. We are really lucky here on the Children's Unit that we get lots of lovely present donations, I'm really glad that you get to take home and look after one of our dinosaurs. Thank you once again for taking to time to send your thanks Kind regards Ang:-)
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Review titled a&e great service
by helen kirkham - Posted on 02 December 2023
Just to say, I went into Musgrove for an eye query. I was not convinced it was an emergency but reading up on inflammation of the eye and ulcers that cause blindness - convinced me to go to A&e. I did wait almost 3 hours (for something that might be nothing), but after saying to the receptionist I don’t think the time is warranted for something that might be minimal, she reminded me we only have one set of eyes! The wait turned into 3 hours, but glad I was convinced to stay, and had the most funniest, kindest up-spirited doctor who performed an in-depth eye examination to rule out anything sinister- and also have me antibiotics. I’m glad I stuck by the timings (noting that there was a young baby needing attention, 3 elderly people bleeding and in wheelchairs), well done NHS and thank you for the care. I’ve been in major hospitals in the south west due to a sick daughter - and Musgrove always astounds me out of them all with their caring, pleasant and more importantly efficient staff . Thanks again
Visited December 2023
Review titled Musgrove Park Hospital
Replied on 07 December 2023
Thank you for your lovely feedback, will feedback to the team. I am glad you had a positive experience. Many Thanks Amy Leitch ED Senior Sister
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Review titled Excellent service
by Anonymous - Posted on 12 December 2023
Went for xray, the date had been changed and I had not received notification. The receptionist sorted it out for me and I was seen as I had expected. The xray department is very well run. Thank you for an excellent service.
Visited December 2023
Musgrove Park Hospital has not yet replied.
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Review titled Child’s cough
by foxtrotgt98 - Posted on 13 December 2023
Took my son in for an examination of his chest as he’s been coughing heavily for 3 weeks. Staff were excellent and professional.
Visited December 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 19 December 2023
Dear foxtrotgt98 Thank you so much for taking the time to leave feedback for our wonderful staff on the Children's unit. I hope your son is now feeling much better. I will make sure I share your lovely comments with the whole team. Thank you once again Kind regards Ang Giles
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Review titled Excellent care/service
by Maria Cave - Posted on 06 December 2023
My dad came into Musgrove yesterday to have x-rays on his hips. He had a hip replacement this year. His appointment was carried efficiently and he left the hospital before his appointment time. My dad doesn't have a computer so he wanted me to do this review to say thank you. He is 82 and very grateful to the NHS.
Visited December 2023
Review titled Musgrove Park Hospital
Replied on 20 December 2023
On behalf of the radiographers who treated your Dad, thank you for your kind words and appreciation, I will pass on your thanks to the team.
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Review titled You’re all amazing, and we’re very grateful
by limawq97 - Posted on 04 January 2024
Our daughter was struggling to breathe after vomiting during the night, and was then very upset and unsettled for a number of hours, refusing food and water. We called 111 who put us in touch with the ambulance service, they video called and assessed our daughter over the call, advising us to go to A&E as soon as possible. The staff at Musgrove Hospital were absolutely fantastic in all departments, from A&E to PAU. As initially very worried and scared parents of an infant struggling to breathe, we felt listened to, and cared for, with our daughter receiving compliments on her arrival in PAU, putting us as parents at ease, and again for her cheeky smile after she started to respond to treatment. We are extremely grateful to Emma in PAU for her care, her kindness, her patience and her clear instructions to us so we could continue to help our daughter through the illness she was struggling with, thank you, and all of the staff in your department for all you did for us, and continue to do, you’re all amazing, and we’re very grateful! Thank you!
Visited December 2023
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Review titled Musgrove Park Hospital
Replied on 04 January 2024
Dear Lima Thank you so much for writing to us, it sounded very scary for you all. I do hope all is well with your daughter now. I will be sure to share this with the team.
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Review titled My little bear was in the greatest hands
by lyrafg86 - Posted on 05 January 2024
I arrived in A&E with my 21 day old baby who was not well, he had a cough nasal congestion with so much secretions, not breastfeeding and difficulty breathing with apnoea. He had oxygen saturation of about 80% had turned blue on the lips I was attended to very quickly and we were admitted there after The care l got from the Acorn team is beyond amazing l was in a crisis but they reassured me that my little bear was in the greatest hands. I am so grateful l appreciate so much the hugs comforted me so much. Big up to CPAP machine it helped my little bear so much. Continue to tirelessly offer your best team Acorn
Visited December 2023
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Review titled Musgrove Park Hospital
Replied on 05 January 2024
Dear Lyrafg86 Thank you so much for your time in sharing such lovely feedback about you and your son's stay with us on Acorn ward. I am very happy to hear your son's care was prompt when in A&E and you received all the kindness, reassurance and support you needed from our staff colleagues on Acorn ward. Understandably, it was a very distressing time for you - I am extremely pleased our team were able to comfort you so well and you felt in safe hands. We understand the importance of ensuring families are given the upmost support when their little one's are poorly to help ease such worrisome times. I wish your son a very speedy recovery and it's great to hear CPAP helped your son so well! I will share your wonderful feedback with everyone who looked after your son on Acorn ward and with all of the Children's Unit - thank you so much again! Kindest regards Dr Holly
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Information supplied by Somerset NHS Foundation Trust