Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Our minds were put at ease
by aurigabx86 - Posted on 28 February 2023
We were referred to the Paediatric Assessment Unit for our son. While there, our minds were put at ease and our son was well looked after. After we were discharged, it was really reassuring to know that we could give the unit a call if we had further concerns about our son. This was particularly helpful as it was the weekend and would avoid us calling 111 or visiting A&E. The day after we were discharged, our son became unwell again so we called the Paediatric Assessment Unit who asked us to come back in. We were seen straight away, even though it was a weekend and the team were excellent at reassuring us and helping our son.
Visited February 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 28 February 2023
Dear Aurigabx86 My name is Dr Holly, I am one of the paediatric team members who responses to feedback given by patients and their families about their stay with us. Thank you so much for your lovely comments about the care you and your son experienced on PAU. I am very pleased to hear you were all looked after so well and given all the support you needed during you stay and importantly helped you feel safe and reassured when your son was discharged home. I am sorry to hear your son needed to be reviewed again over the weekend, I appreciate it must have been very stressful for you. I am extremely glad you were provided with the advice and support for your son to be seen right away by the staff members of PAU. I hope your son is now better or on the road to a full recovery! I will share your kind feedback with the PAU staff members who treated your son and with the whole of the paediatric team. I am in no doubt everyone will be delighted and hugely appreciative of your feedback. Many thanks Dr Holly
Provided by Care opinion
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Review titled Good process.
by Service User - Posted on 03 May 2023
I walked into A&E with a bad arm. Directed to a nurse; xray, met by a nurse, broken arm, fitted with a brace, xray and left. Week later told needed surgery, a week later saw surgeon, a week later surgery. Then physio and up to me to get it in working order - it is. I like due process and this worked. I was kept informed about the whole process/treatment which is what I require as I like to have agency over my own body and health. Never used any health service before. I can only speak for A&E - it worked for me. Other departments may need a shake up. I think the Clinical/Surgical Decision wards are a very good addition.
Visited January 2023
Musgrove Park Hospital has not yet replied.
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Review titled Amazing
by Anonymous - Posted on 15 January 2023
The speed and efficiency of service and caring attitude from the time I arrived at A&E to discharge after a procedure with an ongoing plan of support
Visited January 2023
Review titled Musgrove Park Hospital
Replied on 24 January 2023
Thank you for your lovely feedback regarding the Emergency Department. Will feedback to the staff Kind regards Amy Leitch ED Senior Sister
Provided by Care opinion
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Review titled Lovely Staff
by RWestlake - Posted on 12 January 2023
I was in the A&E with my one year old yesterday and I was incredibly grateful for the support I received from all the staff I came in contact with. My little one was extremely distressed and they gave her a teddy, found us a dark room to try and get her to sleep in and even put a cartoon on as a distraction. The doctor and nurses were really helpful and tried to do her obs in ways to avoid further distress, I.e. while nursing. Hospitals are obviously incredibly busy at the moment but they have provided a really high level of care and I can't fault anything about my visit.
Visited January 2023
Review titled Musgrove Park Hospital
Replied on 12 January 2023
Thank you very much for your lovely feedback, will feedback to the team. I am glad we were able to help your child whilst she was distressed so that the experience was made better for her Kind Regards Amy Leitch ED Senior Sister
Provided by Care opinion
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Review titled E D department.
by Anonymous - Posted on 02 January 2023
I would like to commend all the staff for the considerable hard work carried out in a very respectful manner. I was at A&E with my 92 year old mother on New Year’s Day Despite the horrendously long wait of over 6 hours to see a doctor!! I cannot fault the staff at all. The pressure they were under was tremendous but each time I spoke to any of the staff, I was answered with with a smile and given a reason for delay , etc. My only complaint is the lack of facilities for people waiting so long. Vending machines broken , so no tea or coffee available. The staff work tirelessly and they definitely need more staff on duty ( if only they could get more staff)!!. But Thankyou everybody who was in A&E on Sunday afternoon/evening for all your hard work. Met some lovely waiting patients as well with young babies who were treated very quickly as you would expect.
Visited January 2023
Review titled Musgrove Park Hospital
Replied on 10 January 2023
Thank you for your response, we will make sure we share it with the team. I am sorry the vending machines were broken, I will take an action to get them checked over.
Provided by Care opinion
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Review titled Great labour experience
by jazzzy44 - Posted on 14 April 2023
I had a fantastic experience in the labour ward at Musgrove Park Hospital. Even though it ended up being an emergency situation, the staff were so kind, calm and took such great care of me, my daughter and my partner. The NICU team also did a fantastic job looking after my daughter. Overall I’m so grateful for everything they did and achieved to keep us both safe.
Visited January 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 14 April 2023
Thank you so much for feeding back about your positive experience, particularly at such a busy time with a newborn. It is lovely to hear that you were so well cared for. I will make sure I pass on your thanks to all the teams involved. I am sorry that it proved to be such a stressful emergency experience, and hope that you have all made a full recovery, and wish you all the best.
Provided by Care opinion
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Review titled Fantastic Care
by Gail - Posted on 23 January 2023
My husband fell on an icy road and sustained a head injury. The ambulance crew arrived quickly and were efficient and caring throughout. We were taken straight to A&E where he received the highest standard of care. All the medical staff were caring and explained everything as we went along. There were no long delays waiting for any of the various steps in his treatment and we were both treaty with absolute courtesy and caring. All the staff made a scary situation less scary
Visited January 2023
Review titled Musgrove Park Hospital
Replied on 24 January 2023
Thank you for your lovely feedback, regarding your recent trip to A&E. I am so glad that despite his injuries he was looked after with high care. Glad you were made to feel less scared about the situation. Will pass on your feedback to the staff Kind regards Amy leitch ED Senior Sister
Provided by Care opinion
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Review titled My son's stay
by scutumxq54 - Posted on 20 January 2023
My son was admitted to Oak Ward and he was looked after so well. He was so worried about the surgery he had booked in, but they went above and beyond. The lady coming around with games and Lego also went down very well and kept him busy.
Visited January 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 22 January 2023
Dear Scutumxq54 My name in Dr Holly and I am one of the paediatric team members who response to feedback given by patients and families. Thank you so much for giving your time to write this lovely feedback about your stay with us. I am extremely pleased to hear everyone involved with your son’s care looked after you all so attentively. I appreciate hospital stays and surgery can be hugely daunting for children and young people and we were able to provide all the support your son needed through this stressful time. I hope your son is now recovering well from his surgery. I will pass on your kind comments to our paediatric staff members, Play therapists and the surgical team who looked after your son. I will also share your feedback with the whole of the paediatric team. Everyone will be extremely happy and appreciative of your feedback. Thank you again! Dr Holly
Provided by Care opinion
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Review titled Calm & efficient
by Phillip Peter Manvell - Posted on 11 January 2023
I went to A&E 5 Jan with a bloated stomach. I was immediately impressed by the quiet waiting room and then the efficient way in which I was dealt with by the receptionist and the triage nurse. I was taken to the odu and then admitted. After tests and treatment no operation was needed and I was discharged. At all times I was well treated by efficient friendly staff. Thank you!
Visited January 2023
Musgrove Park Hospital has not yet replied.
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Review titled Improvements could be made quite easily
by fox61 - Posted on 23 February 2023
Most of the staff were friendly - my praise especially goes to a HCA on Hestercombe for their bright, cheerful, happy to help attitude, a porter who was happy, chatty and reasurring even at 10.45pm, and the cleaner on the ward who cleaned all surfaces thoroughly. Room had biscuit crumbs on the floor, tissue, pieces of plastic tubing. Another cleaner mopped over dirt, did not mop bathroom, minimal wiping of surfaces. Bed pans, bowls, wipes left on chairs in bathroom & bedroom. Curtains - only one which did not fit. One light over two beds meant that when my fellow patient wanted lights out at 8 pm I had no light to read by. Refreshments person very off hand with fellow patient because they changed their mind about having tea. For my fellow patient, I think someone could have helped them choose easier to eat food, encouraged them to sit out to eat and cut up difficult food. Food was often cold with items missing. Not very appetising, the waste must be immense. Vegetables were overcooked and swimming in water. Day room - I wasn't informed there was a day room. The TV remote was missing (NB there is a small joystick on the back of the TV but most people would not notice this). The back of the TV was very dusty. Sofa in day room is grubby. Staff using the room as overspill staff room were quite noisy. One of the nurses wore extremely strong perfume which was quite overwhelming. Equipment in corridors under signs saying 'Do not leave equipment here or block access'. A nurse approached me in the day room to remove my canula whilst I was finishing my lunch. I also had a visitor with me and feel this is totally inappropriate. Having said all this I am most grateful for the care I received. I would, however, like better communication of what was happening instead of having to chase staff for updates. I feel improvements could be made quite easily to make a better experience for the patients.
Visited January 2023
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust