Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Surgery first class
by angelasprigg@live.com - Posted on 18 April 2023
Had Hammertoe and bunion surgery and removal of metal from other foot. Absolutely brilliant, made me feel at home. Surgeon and anaesthetist had answer to everything I needed to know and very friendly. I had total confidence in them. Such a positive experience. Now nearly five weeks after surgery and doing well. My care nurse in Parkside who was with me the most and who looked after me was such a lovely lady and very thorough. All staff were so good.
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled The care she received was absolutely outstanding
by Paulabee71 - Posted on 21 March 2023
My niece unfortunately had severe stomach pain. She was whisked through A&E swiftly and placed into a small bedded ward near to A&E. The care she received was absolutely outstanding. We were met with such care and compassion, all assets to the NHS. We then moved onto SDU, again met with outstanding care. She was then diagnosed with an appendicitis and had surgery. Afterwards she came back to Parkside. All the care she received from start to finish was exemplary, particularly as the junior Dr's were on strike, it must of been unusually hectic for them.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 21 March 2023
Dear Paula Thank you so much for writing to us and highlighting the outstanding care you received. I am so pleased you had a good experience it makes me proud to work at Musgrove. I do hope you are well on the road to recovery and I will be sure to share this with the wider teams
Provided by Care opinion
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Review titled Musgrove Paediatric
by snowtk21 - Posted on 14 March 2023
I felt that the staff were generally good at looking after my child's immediate medical needs but for a paediatric ward they often didn't address them as a child or take time to explain what was happening to them in an age appropriate way. As parents we had to try and explain what would happen during the proposed scans/tests. Some (not all-some were clearly run off their feet) of the nursing staff appeared completely disinterested and unavailable when needed but could be seen sitting around talking to colleagues. Information provided in the rooms appeared to be contradictory to what actually happened on the ward making it quite a confusing experience for me. The uniforms were also confusing making it hard to tell which staff had which roles (unlike at other hospitals I have visited where posters clearly identify staff uniforms and roles). Communication with us as to what was happening/what the diagnosis might be was quite limited and our understanding of what was wrong relied on us asking questions. Breakfast was supposed to be brought between 7-8 but my child was never asked if they would like anything to eat before 8.30 (for some reason this seemed to be down to nurses rather than HCA's as I've experienced elsewhere) and then took time as other things cropped up on the ward. There was no way I could sort this for my child myself and didn't make the experience more tolerable for my child. Overall I felt that some of the staff were doing their absolute best given limitations and the play support was a surprising and valuable addition to a child's experience. It just rather like an adult ward, focused on medical necessity rather than one aimed at giving children the most positive experience of what could be a fairly traumatic time which I had imagined a paediatric ward might have more focus on.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 18 March 2023
Dear Snowtk21 My name is Dr Holly and I am one of the members of the Paediatric team who reviews patient and family feedback. I would firstly like to thank you for the time you have given to share your experience about your son’s stay with us. We are hugely appreciative of your feedback as it helps us greatly to improve our ongoing care. Tailoring our care, support and interactions with our children, young people and their families during their time with us on the children’s unit are hugely important to us and I apologise you and your child did not experience this during your recent time with our team. I am pleased to hear from you that our Play team were able to enhance your son’s experience during his admission - the play specialists are highly valued members of our team. On behalf of the Children’s unit, I sincerely apologise for the difficulties you experienced during your son’s admission. It has saddened me to hear you did not experience the care and support we aim to provide for our patients and families. When your child was admitted to hospital it would have been a hugely worrying time for you all, with further distress and understandable confusion experienced from a lack of clear and child friendly explanations given about your son’s treatment and information about the ward and its staff members. We have taken your feedback extremely seriously and your feedback was shared immediately with Dr Gita Modgil (our Associate Medical Director of Paediatrics), Suzy Mason (our Matron) and Caroline Jackson (our senior Ward Manger). Our team explored your feedback on the same day with colleagues on our unit and together we would very much like to address and improve our services based upon your feedback. Going forward, we shall share your story wider together with our clinical teams. We shall actively reinforce the importance of communicating with all our patients and young people in an age appropriate manner. We shall also endorse the importance of remaining consistently attentive and as prompt as possible to meet the needs of our patients and family’s needs during their stay. Currently, we are exploring and updating ways to improve how we provide information about the children’s unit in a clearer, more accurate and accessible manner, adapting this to reach all ages of children and young people as well as their families and carers. We can update you of the changes made via Care Opinion. If you, or your child, would like to actively be involved with these changes we would be delighted to work together with you. Finally, we would very much like to have a further conversation with you to explore your experiences further and any ideas that you may have to improve our care. Should you wish to contact us please email our Matron and unit manager directly via Suzy.Mason@somersetFT.nhs.uk or Caroline.Jackson@somersetFT.nhs.uk. Again, thank you for your feedback, we truly do appreciate you sharing your story with us. Yours sincerely Dr Holly Mincher
Provided by Care opinion
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Review titled Best hospital experience for years.
by Jeni Sayers - Posted on 17 April 2023
I had to suddenly have a raft of tests done, both at Musgrove itself, and at Blackbrook Park diagnostic unit. I cannot praise the staff at both these centres enough, both medical and administrative. The cleanliness was faultless in the areas I visited, so all I can do is say thankyou very much to both units, and add that I would recommend all the above to anybody who asked my opinion.
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled Great Service
by Steve - Posted on 29 March 2023
I visited the Cardiology department on Tuesday 23rd March 2023 at 1330hrs. From the moment I arrived, I was greeted with a friendly face and explained the process. Within 5 minutes I was with a nurse having tests which included blood pressure etc. I would like to say a big thank you to everyone in this department. Keep up the great work you are doing. Many thanks
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled Quick A&E visit
by january78 - Posted on 29 March 2023
My daughter fell over at school & I took her to Musgrove Park Hospital A&E. Every staff member was amazing from the receptionist & nurses. Thank you for the amazing job you do. Luckily it was a small fracture . We were seen & dealt within in just over an hour.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 29 March 2023
Thank you so much for emailing us. This must have been very frightening for you and your daughter, I hope she is recovering well. Thank you for your kind words, I will be sure to share this with the team. Karen Tyler ED Matron
Provided by Care opinion
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Review titled Great staff
by Peter J Wright - Posted on 27 March 2023
Admitted on a emergency basis on Sunday 26th March. Immediately taken up to the Cardiology Care Unit and allocated a bed. Great attentative service received during my 24hour stay. Could not ask for better care, thank you
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled My son's first stay in hospital
by trapperpk93 - Posted on 08 March 2023
My young son had a very bad infection in his face. It was his first stay in a hospital. He particularly liked the food choices and the packed chest especially. He says he really likes the staff 'because they are very kind'. He thinks that there are plenty of things to do on the ward.
Visited February 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 12 March 2023
Dear Trapperpk93 My name is Dr Holly and I contribute to responding to feedback from patients and their families about their stay with us. Thank you so much for your lovely feedback about your son’s first stay in hospital. I am extremely happy to hear your son received all the supportive care and consideration he needed, appreciating being admitted to hospital can be a very anxious time for many children and young people. I hope your son is now recovering well. I will share your son's kind comments with the nursing staff and play therapists who helped look after your son. All our staff members and play therapists work extremely hard to ensure our children and young people are given the upmost support and care during their stay with us. I am in no doubt they will be hugely appreciative and pleased to hear about your feedback. Many thanks again Kindest regards Dr Holly
Provided by Care opinion
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Review titled Never frightened to go there
by J71 - Posted on 10 February 2023
I feel I have to comment on the excellent care I received from The Grace Centre team. From the warm welcome I received from the receptionist, which was very comforting and, to being kept well informed the clinic was running slightly late. The medical staff are so nice in their ways guiding me through what they were going to do and why and making me feel calm and at ease with all that was going to happen. During the procedure I was monitored so well, re assuring me and explaining the whole time what was happening. I have been treated at the centre twice now. It's certainly not my go to place but I am never frightened to go there. Thank you all for being you
Visited February 2023
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
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Review titled Extremely efficient
by Robert Morton - Posted on 18 February 2023
Entered A&E at 8.30am, very polite reception staff. Had an ultra sound scan, catheter fitted, consultation all by 11am. Very impressed. Thank you. We are so lucky with our NHS.
Visited February 2023
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust